I have a CD-ROM device that won't read or play disks, and I'm trying to run
Microsoft Fixit to get some diagnosing help. But when I try to run Fixit I
get the error message that it can't contact the server. Since my internet
is working fine, I'm not sure what the problem it, but it's persisted for
days.

I'm using WinXP, could this be the problem (no more support?). The firewall
is turned off, could there be a problem with Microsoft servers?

Any suggestions?