James wrote:
I have a program (Advanced Registry Optimizer)on my computer which
pops up when I turn my computer on, and since it wasn`t needed I
thought I would uninstall, so I went to the add/remove programs in the
Control Panel and when I clicked on Advanced Registry Optimizer to
uninstall a sign pops up that says "Program does not exist cannot
uninstall".
Does anyone know how I can uninstall the program, I`ve even ran System
Restore and that didn`t help.
The Advanced Registry Optimizer is malware. You will need to clean up your
machine.
Go through these general malware removal steps systematically -
http://www.elephantboycomputers.com/...moving_Malware
Include scanning with David Lipman's Multi_AV and follow instructions to do
all scans in Safe Mode.
http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions
This site has additional instructions and a link to the download:
http://www.raymond.cc/blog/archives/...irus-for-free/
You can also check to see if there are targeted removal steps for your
malware he
Bleeping Computer removal how-to's -
http://www.bleepingcomputer.com/forums/forum55.html
When all else fails, run HijackThis and post your log in one of the
specialty forums listed at the first link above (not here, please).
Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. If you can't do the work yourself
(and there is no shame in admitting this isn't your cup of tea), take the
machine to a professional computer repair shop (not your local equivalent
of BigComputerStore/GeekSquad). Please be aware that not all local shops
are skilled at removing malware and even if they are, your computer may be
so infested that Windows will need to be clean-installed. If possible, have
all your data backed up before you take the machine into a shop.
Malke
--
MS-MVP
Elephant Boy Computers
www.elephantboycomputers.com
Don't Panic!