"Char Jackson" wrote in message
...
On Sun, 19 Feb 2012 11:35:44 -0600, "Jo-Anne"
wrote:

Last night, after playing a Blu-Ray disc in my WinXP computer using VLC
Media Player, I closed the program, opened the drive, and tried to turn
off
the computer. I got a BSOD with a Stop Error. Microsoft says this error
indicates a problem with a device driver--caused by either new hardware or
new software. I haven't installed either hardware or software in a while.

Could the BSOD be related to the Blu-Ray disc? As I noted in a previous
post, I didn't know I was playing a Blu-Ray set (a season of a TV series)
until it took 30 seconds for the disc to start playing. I didn't think my
3.5 year old Dell laptop (Precision M4300) would play Blu-Ray discs at
all.
The drive properties show HL-DT-ST DVD+-RW GSA-T21N.

When I check the specs for your laptop, along with what you posted
above, I don't see any support for playing BluRay discs on that
system. Next, I checked Amazon for Grey's Anatomy on BluRay and didn't
find it. I only see it on DVD. Are you sure you have BluRay discs
there? It would say it on the box and on each disc. If it's a DVD it
will say DVD instead. I suspect you have DVD's.

I'd be grateful for suggestions about why I got the BSOD and what I can do
to prevent it, if I can...

The two most important pieces of information related to a BSOD are the
Stop Code and the name of the file or subsystem that's likely to be at
fault. This information is available when you get the actual BSOD, and
remains available when you examine the file related to the crash. (See
below for BlueScreenView.) There are dozens of different BSOD's and
the fixes are different, depending on the actual problem.

If this is the first and only time you've had this BSOD, you might be
able to ignore it. If it happens again you'll probably want to
investigate deeper. I'd start with a free program called
BlueScreenView from www.nirsoft.net. It gets a bit geeky, so you have
to decide how far you want to go.

http://www.nirsoft.net/utils/blue_screen_view.html



Hi, Char,

Thank you for the info about checking with BlueScreenView. According to
Microsoft, the fix is to uninstall whatever device driver is causing the
problem. Not really helpful for me now.

As I mentioned in the post about how long it was taking to start the discs,
this boxed set is supposed to be DVDs, not Blu-Ray; however, when you start
the disc, it clearly says Blu-Ray on it--and it takes 30 seconds to begin
playing, which none of the DVDs do.

Maybe I should try to find a forum for the TV show to see if anyone else has
encountered this problem.

Jo-Anne