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  #23  
Old March 27th 05, 05:45 AM
David Candy
external usenet poster
 
Posts: n/a
Default BSOD constantly!

Glad to help. Most people look for magic answers and are too impatient =
to go through the process. Without the process you would have been sent =
off running hardware diagnostics, told to buy a new power supply, or a =
new CPU fan. But these causes are specific to particular stop codes, and =
are always only a possibility never a certain cause.

--=20
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"bogey61944" wrote in message =
...
David,
=20
Well, the Trend Micro Techs were not very helpful and down right=20
condecending at times. So, I uninstalled Internet Security 2005 and =

have a=20
new AntiVirus program. It seems to be working so far (knock on wood), =

no Stop=20
errors or BSODs.=20
=20
Thanks again! Without your help analyzing the Dump Files I wouldn't =

have=20
known which driver was causing the problem!
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"bogey61944" wrote:
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David, first of all, thank you so much for all your help and sticking =

with me=20
through out this ordeal!=20
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I have been emailing back and forth with Trend Micro since yesterday. =

I have=20
uninstalled the program completely and found that the computer runs=20
perfectly. Then when I was in the middle of the re-install, I got the =

blasted=20
blue screen and Stop error, as usual.=20
=20
Had to boot up with "Last known Good Configuration" so, Trend Micro =

is not=20
running right now but the computer is running great!=20
=20
Your post has triggered a thought though. I think I have old =

software/camera=20
on this computer. I don't have the camera anymore so I sould remove =

it. I=20
think I will check it out and see if I delete this if Trend will run =

again.=20
If not, I am simply going to change AntiVirus software. This is =

ridiculous!=20
=20
Again, thanks so much! I will post my findings here so you will know, =

one=20
way or another.=20
"David Candy" wrote:
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Go to Start - Control Panel - Add/Remove Programs and choose this =

program in the list. See if you get a repair option or change option.
=20
See what hardware you have on this computer compared to the other =

two. You may have a digital camera or MP3 player driver that Trend may =
be trying to scan.
=20
You could contact Trend Micro support. Send them the debugger =

output that diagnosed their driver that I included in my previous post. =
http://uk.trendmicro-europe.com
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Or you could install AVG instead of Trend. It's free for home =

users. www.grisoft.com=20
--=20
----------------------------------------------------------
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"bogey61944" wrote in =

message ...
Well, this has been one heck of an evening.=20
=20
I went through the steps you outlined (disabling drivers, =

services and=20
autoruns) and then ran verifier. Went through the reboot and it =

started,=20
loaded and I DIDN'T get the BSOD or Stop error.=20
=20
So, I reenabled everything, re-booted and got BSOD and Stop Error =

below:
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IRQL_NOT_LESS_OR_EQUAL
STOP 0x000000C5 (0x00B36E33, 0x00000002, 0x00000001, 0x80543534)
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Then I had to F8 in order to restart computer. I did last known =

good=20
configuration and it started, without any of the Trend Micro =

(PC-Cillin)=20
loaded (assuming because that was the last time everything loaded =

and I=20
didn't get a Stop error). I had to play around to get my compter =

to turn them=20
back on but I still don't have any Real Time Scan or updating =

ability. Not=20
sure what isn't starting.=20
=20
I think this proves that you were right about it being a driver =

for this=20
Anti-Virus software but I'm not sure how to fix it. I ended up =

disabling the=20
following 4 drivers:
=20
tmpreflt.sys
vgapint.sys
tmfilter.sys
tmtdi.sys
=20
I have re-enabled them but something is holding back the program =

from fully=20
functioning. I am gonna search for info on replacing/updating =

these drivers=20
while I wait to hear from you.=20
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"David Candy" wrote:
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A search of the web only revealed two other cases. One solved it =

by uninstalling PC-Cillian. The other didn't say what happened.
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c:\windows\system32\drivers\tmtdi.sys is the faulting driver. =

But these other files are also part of the driver.
a.. TM_CFW.SYS
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a.. TMTDI.SYS
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a.. TMFILTER.SYS
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a.. VSAPINT.SYS
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a.. TMPREFLT.SYS
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a.. TMXPFLT.SYS
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When disabling drivers in device manager make sure that it's =

name matches one of the above. You can check it name by right clicking =
it, and chooseing Properties, Driver tab, Driver Details button. This =
will also tell you the version number of that file and will hopefully =
match the version of the product. In Trend Micro main program choose =
Help menu - About to see version info. But not all programs use matching =
version numbers.
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You can get a free AV program here, www.grisoft.com
=20
--=20
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"bogey61944" wrote in =

message ...
I used to use TrendMicro PC-Cillin as my antivirus. Since, I =

have upgraded=20
and am now using Trend Micro PC-Cillin Internet Security 2005. =


=20
Can you tell if it is the older program (that I supposedly =

uninstalled) that=20
is causing the problem or the newer version? I updated it =

through Trend Micro=20
website, so I don't have the CD. I updated two other computers =

with it and am=20
having no problems with those.=20
=20
=20
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"David Candy" wrote:
=20
Do you use PC-cillin anti virus program by Trend Micro. Can =

you reinstall it, ie have the disk it came on? If so uninstall it. =
Reenable verifier. See if that fixes the problem.
=20
tmtdi.sys is a file from that program.
=20
If you have problems uninstalling it see
=

http://uk.trendmicro-europe.com/ente..._base_detail.=
php?solutionId=3D15505
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