Jo-Anne wrote:
On 12/5/2017 12:56 PM, Ed Cryer wrote:
Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the
point where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version
of the full program. (I don't remember being asked to confirm that I
wanted it.) What made me think of this program being the problem is
that today I got a message from the program that I had three more days
of the trial version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?

--
Thank you,
Jo-Anne

Try the Reliability Monitor.
Type "reliability" in the Start Globe.
It should have the defaulting prog marked with a red star.

Ed


Thank you, Ed! I never thought to check that. I just did and got the
following: Windows Wireless LAN 802.11 Extensibility Framework: Stopped
working

Not sure what exactly it means...


That's your wireless network.
Go to Device Manager, Network Adaptors, see when latest drivers were
installed. If within the period of your recent problems, then roll the
drivers back. If you suspect they were installed from an MS update, go
to the manufacturer's site, and get the latest from there.

This is either secondary or primary symptom to the lock-ups you're
having. I would have thought that if it was primary you'd find an entry
in Reliability Monitor for every occasion.

Ed