Mick wrote:
Desktop Computer system.
AMD Phenom (tm) II X 4 965 Processor 3.40 GHz
ASRock 96OGM- GS3 FX Motherboard
8GB DDR3 1333Mhz DRAM
ATI HD 5670 51MB GDDR5 DVI VGA HDMI Out Graphics
Microsoft Windows 7 Professional 64 bit Operating System
Hi all,
I hope this it not too far off topic, it is in my Win 7 64 bit
computer.
The computer builder installed a ASRock USB3 Card, which does not see
any USB3 or 2 device.
When I tried to re install the driver from the supplied disc, the
installer reports " No Proper Device"
Software on the disc says: Software Version 1.1b
15G09X016002AK
On ASRock website it list the only USB3 Driver for Win 7 64bit as
Fresco Logic USB 3.0 driver ver:3.0.108.16_WHQL
I downloaded this and installed but it still did not work, but did then
allow me to install the driver from the disc.
After re booting from the start button there is listed: USB 3 Host
Controller Utility (this is highlighted)
when I click on it a box appears with a red X in with message: "Failed
to acquire Firmware Version"
Clicking on "ok" gives this information: NEC Electronics USB 3.0 Host
Controller"
Driver version: 2.0.34.0
Firmware Version:
My Seagate STAY 2000202. 2 TB Expansion Ext Hard drive, is recognised in
my XP Computer with a USB3 Card but not in the Win 7 computer USB3.
Mick.
Examine the faceplate of the USB3 card carefully.
I had an experience like this.
I got a PCI Express parallel port card. Installed it in the PC, put the screw
in the faceplate hole, cranked it down good, and... no card was detected.
Powered off completely again, pulled out the card. Noted my card had a metal
faceplate and a couple screws. Seems the faceplate wasn't installed right.
The faceplate mounting was preventing the PCI Express connector from
fully seating in the connector.
First, I loosened the faceplate, and re-installed the card. And noted,
with the faceplate loose, the card was sitting lower into the socket,
and the gold pins on the card were no longer visible. So they were
going down into the socket.
After fiddling with it for a minute or two, I tightened up the faceplate
again (did up the two screws). And kept inserting, to check the gold
pins on the card were sinking from view like they were supposed to.
After I was sure everything was fitting properly, made sure all
screws were tight (including the card retainer screw), put the side
on the PC again, and powered up.
Now, in Windows, the card was detected, and the driver could be installed
and so on.
I suspect the x1 connector, isn't touching the slot connector pins properly.
And that's why your "Fresco" brand chip isn't being detected. It's either
that, or the chip has blown entirely. You must use good ESD handling
precautions with PCI Express, because some chip makers don't protect
the electrical signals very well against static. Even the PCI Express
slot interface itself could blow out and stop working. So sometimes, you
might even need to change slots to get it to work. But first, verify the
faceplate isn't bolted on wrong.
You could use the free version of Everest to verify it is "visible", but
Device Manager should be able to do that for you as well.
This is the download link on the Asrock site, for the motherboard manual.
There is no USB3 already on the motherboard, which is why a card is required.
The model number includes the digits "960", and that's not an "O".
ftp://174.142.97.10/manual/960GM-GS3%20FX.pdf
Double check the brand on the chip used on the USB3 card, and make
sure you're using the right driver for it. "Nec/Renesas" are the
two names of the Japanese company that made the first ever USB3 chip.
New chips shipping now, might show Renesas as the branding on them.
"Fresco" might be some other brand of chip. They might even have
different drivers for all I know. If the driver CD actually
came with the card, that might give a hint as well, as to
the identity.
http://en.wikipedia.org/wiki/Renesas_Technology
Example of Fresco branded chips. This is a different company.
http://frescologic.com/products_show.php?ms=2&ps=6
From Wikipedia:
"Manufacturers of USB 3.0 host controllers include, but are not limited to,
Renesas Electronics, Fresco Logic, ASMedia Technology, Etron, VIA Technologies,
Texas Instruments, NEC and Nvidia."
They aren't including in that list, the chipsets that have USB3 built in.
These are ways to get USB3, without a separate chip soldered on the
motherboard, and have it built right into the Southbridge.
"Intel released its first chipset with integrated USB 3.0 ports in 2012
with the release of the Panther Point chipset.
AMD began supporting USB 3.0 with its Fusion Controller Hubs in 2011.
"
HTH,
Paul