On 12/5/2017 4:27 PM, jbm wrote:
On 05/12/2017 16:40, Jo-Anne wrote:
Over the past week, my computer has locked up three times--to the
point where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version
of the full program. (I don't remember being asked to confirm that I
wanted it.) What made me think of this program being the problem is
that today I got a message from the program that I had three more days
of the trial version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?

--
Thank you,
Jo-Anne


Only read a couple of the replies to this, but here is my input.

Some weeks ago the free version of Malwarebytes that I have installed
and running in the background also installed the trial version of the
Pro version. During this period, any program I opened took an age to
start. I didn't have a clue what was going on until that three-day
notice popped up, and I smelt a rat. I let it run for the remaining
three days, and then everything returned to normal.

My advice, since you only have three days left, is to leave everything
as it is, let the Pro-Trial run its own natural course, and in three
days time all the troubles will disappear and you will be back to
normal. I've had no problems whatsoever since. It seems to be one of the
perils of running freeware versions of otherwise Pro packages of anything.

Hope that helps.

jim


Thank you, Jim. I got so frustrated when I lost about 15 minutes worth
of work by the computer freezing for the second time today that I
uninstalled Malwarebytes. I'll report back if this solved the problem.

--
Jo-Anne