Mark Twain wrote:
I have a Dell XPS 8500, with Windows 7 Professional, SP1,
with Spywareblaster, Malwarebytes, Avast , Windows Defender
and Windows firewall.
(1) TB HD
Intel (R) Core (TM) i7-33-3770 CPU @ 3.40 GHz
Ram 12.0 GB
System type : 64-bit operating system
I also have
I have a Dell Optiplex 780 Tower, with Windows 7 Professional,
SP1, with Spywareblaster, Malwarebytes, Avast , Windows Defender
and Windows firewall.
Intel (R) Core 2 Duo 2.93 GHz
4GB RAM, 750 GB HD
System type : 64-bit operating system
and (external hard drives)
WD BLACK SERIES WD2003FZEX 2TB 7200
RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal
Hard Drive
Seagate Backup Plus 1(TB) 2.5 USB Portable HD
I have a problem with the Dell 780 ,.. I started
to do my monthly Mrimg backups and finished my
8500 and started to do the Dell 780 (Seagate Backup
Plus 1(TB) 2.5 USB Portable HD) but it hung up
with not- responding so I closed the application and
tried again with the same result.
I restarted the computer and ran an Avast scan successfully
then tried to do a Mrimg again and let it run all night
with the same result. It's hung up at 11% and not responding.
I haven't added or done anything that I know of prior to this
happening and hardly use the 780, it's a backup.I just do scans
and Windows updates.
Thoughts/suggestions?
Robert
How is the Seagate Backup Plus 1TB USB powered ?
A USB2 port can provide 5V @ 500mA. A 2.5" hard
drive spinning up, draws 5V @ 1000mA for around
10 seconds, until it gets up to speed.
So while the drive in the enclosure could be going
bad, it's also possible the enclosure doesn't have
enough power to run properly. If the drive can finish
spinup, before the computer cuts off power, the
"idle" power level is a lot lower once the
spindle finishes spinning up.
Either the source drive is going bad, or the destination
drive is going bad. My wild bet at the moment, is it's
the external which is causing a problem.
You could try test-transferring a large file from inside
the computer, onto the 2.5" drive, and see whether a
sustained transfer works when a file is copied.
To test whether the source file you're sending to the
external file that way is valid, you can either run a
checksum on the file (which is just a read operation).
For example, Macrium can run a "verify" command on
a previously made .mrimg, as a means to verify the
entire file is readable. And if you have such a file
on your internal drive, you could verify the file first,
then later try and copy it to the external.
Seagate does have diagnostic tests for their hard drive
products, but I don't know whether a "proper" test can
be run on a USB external drive. If there is no SMART
passthru, then the test program cannot issue an internal
test command to the drive. It would be easier to issue
tests to the internal drives in your computer.
For the external drive you assembled yourself, that one
comes apart, and the drive inside that one can be moved inside
the computer for usage with a Seagate diagnostic program.
So far, it sounds like a hardware problem. And the hardest part
will be thinking up a good test case, to verify the problem
exists.
Check the Seagate site for a test diagnostic. You might
already have a copy of this installed.
https://www.seagate.com/ca/en/suppor...oads/seatools/
SeaTools for Windows 24.8MB
There is only one thing to watch with the Seatools program.
I *do not* recommend using that, with a home-brew enclosure.
The thing is, Seatools erased the config eeprom on my
Cypress controller based enclosure a number of years ago.
I was able to find a recipe to re-program the chip.
The SeaTools should not damage or take a poke at the Seagate
branded enclosure. But if you happened to have a Cypress
chip inside the 3.5" enclosure, you'd want to disconnect
such an enclosure from the 780, before testing. I didn't
even know my enclosure here *had* a Cypress chip, until
it just "disappeared" from my desktop. Ugh!
Paul