"David Banks" wrote in message
...


I am very troubled by Mike's reply and have re-written it using my own
Customer
Services Handbook:-

'Dear Neil

I am sorry that you are experiencing difficulties in obtaining the
information you require. The Windows operating system is very complex
and
navigating the knowledge bases' and help files can sometimes be
frustrating
but please persevere. Here are the links where you will find the
answers to
your questions:- links blah blah blah etc.
Thankyou for contacting Microsdfoft, we welcome all feedback and hope
that
we have gone some way to alleviating what is obviously a very
frustrating
problem to you.
Please do not hesitate to contact us on blah blah if you have any
further
queries or problems.'

David

Let me assure you that that sort of prepackaged PR drivel is JUST as
frustrating as the runaround the OP describes.

Mike gave a direct answer to both the OP's hostility (understandable
given MS's and OEM's lack of any real help) and to his problems. Seems
like a perfectly good post to me.