the next solution is to find the problem. If there is a DRwatsn.log file
(unsure on the name) in \windows you can search for FAULT and see what the
failing module is.

Or you can debug the spoolsv.exe process. Make sure the print spooler
service is started.

Launch task manager, go to Processes, add the PID column, note the PID
(Process ID) for spoolsv.exe.

Open a command window and type

ntsd -p [PID for spoolsv] -g -G


you will see a window open with a bunch of module load data. Now print
within the application where the spooler fails. You will not be informed
that the spooler failed but the process will be at a prompt where it failed.
Type k to dump the faulting stack and send it back. You can let the
spooler service terminate by entering q [ENTER] at the prompt. If you mess
this up the first time just restart the spooler in the command window "net
start spooler"

ModLoad: 77ba0000 77bfa000 E:\3576SRV\system32\msvcrt.dll
ModLoad: 77c00000 77c49000 E:\3576SRV\system32\GDI32.dll
ModLoad: 77380000 77412000 E:\3576SRV\system32\USER32.dll
ModLoad: 77da0000 77df2000 E:\3576SRV\system32\SHLWAPI.dll
ModLoad: 7c8d0000 7d0d4000 E:\3576SRV\system32\SHELL32.dll
ModLoad: 73070000 73097000 E:\3576SRV\system32\WINSPOOL.DRV
ModLoad: 76290000 762ad000 E:\3576SRV\system32\IMM32.DLL
ModLoad: 62d80000 62d89000 E:\3576SRV\system32\LPK.DLL
ModLoad: 75490000 754f1000 E:\3576SRV\system32\USP10.dll
ModLoad: 4b8d0000 4b921000 E:\3576SRV\system32\MSCTF.dll
ModLoad: 75e60000 75e87000 E:\3576SRV\system32\apphelp.dll
ModLoad: 4dc30000 4dc5e000 E:\3576SRV\system32\msctfime.ime
ModLoad: 77670000 777a4000 E:\3576SRV\system32\ole32.dll



(324.890): Break instruction exception - code 80000003 (second chance!!!)
eax=7ffd5000 ebx=00000001 ecx=00000002 edx=00000003 esi=00000004
edi=00000005
eip=7c822583 esp=00a3ffcc ebp=00a3fff4 iopl=0 nv up ei pl zr na po
nc
cs=001b ss=0023 ds=0023 es=0023 fs=0038 gs=0000
efl=00000246
*** ERROR: Symbol file could not be found. Defaulted to export symbols for
E:\3
576SRV\system32\ntdll.dll -
ntdll!DbgBreakPoint:
7c822583 cc int 3
0:001



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base he
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

"kielcd" wrote in message
...
Last month I bought a new HP Printer, HP Deskjet F4280. Ever since I have
had nothing but problems with the printer spooler. I keep getting the
following error message when I try to print:

Spooler subsystem app has encountered a problem and needs to close.

I have tried to be resourceful and have followed nearly every
recommendation
on the microsoft knowledge database and other sites to fix the problem. I
have deleted all printer drivers several times, and reinstalled the
software
for the HP printer to no avail. I've followed Alan Morris' MFT advice and
his links to Bruce's aids and none of them have worked.

What's my next move? I can only get Word docs to print. No excel,
internet, etc.

Thanks,

Cheyenne