dadiOH has written on 8/1/2013 4:10 PM:
"Juan Wei" wrote in message

dadiOH has written on 8/1/2013 5:12 AM:
"Juan Wei" wrote in message

I just saw this on a Windows mailing list:

A neighbor had a serious senior moment yesterday and
let Global Techs PC Support have remote access to her
Win 8 HP laptop for a couple of hours.

She realized the error of her ways, contacted her
credit card companies, banks, etc.; changed all her
passwords; called one of the major credit reporting
agencies; and so on.

Her son, who is a rocket scientist, told her that they
could have planted any number of undetectable
"devices" on her machine and that, even if she does a
Win 8 factory reset, there's no guarantee that doing
that would remove all of the devices. I assume he's
talking about "ordinary" malware so she's going to
have him call me so I can get a better idea of what
he's concerned about.

At this point, she's frightened of even turning it on.

What would you do if you were faced with this
computer? Win 8 reset? Nuke and pave? Something else?

I don't know what anti-malware she has on the machine
-- whatever comes with a new HP laptop, I presume,
plus perhaps "Norton Security Suite" as provided by
her ISP.

Thanks.

Why does she think that employees of what appears to be
a legitimate company which she hired did anything to
compromise her computer or the data on it?

I think they are a well-known scam outfit. I mean, who
calls you and offers to fix your computer because they've
seen so many error messages?

Apparently, not the one I found via Google.


Global Techs PC Support has a nice website and appears to be legitimate.

But no one answers either phone.