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Old February 23rd 21, 04:50 PM posted to alt.windows7.general,alt.comp.os.windows-10,microsoft.public.windowsxp.general
VanguardLH[_2_]
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Posts: 10,881
Default Anyone using "Pandora" email client with "TalkTalk" ISP (UK) and can help us get sending working?

"J. P. Gilliver (John)" wrote:

VanguardLH wrote:

"J. P. Gilliver (John)" wrote:

Julia has downloaded, installed, and configured [Pandora Mail]
(she's quite computer literate), and quite likes it; however, she
can't get it to _send_

http://255soft.uk/temp/Clipboard01.jpg shows the configuration window,


"If available, use StartTLS" means the client will use TLS if the
server reports back StartTLS in its keyword status response. This
is a drop-down list of choices which could be:

- Don't use a secure connection.
- Use TLS/SSL if available.
- Force use of SSL/TLS.


That's almost exactly the three options offered BY PANDORA, which is
what we are trying to use. Eudora is working fine, and is using a
setting with "if available" in it.


What are the choices for "Authentication"? You show it is set to Basic,
but I don't know what it means in that program. Does it include Help to
tell you what are the available choices for Authentication?

I appreciate the effort you've put into explaining, but a lot of it
seems to be the wrong way round: our situation is that Eudora - the
ancient client - IS WORKING, but Pandora - the new one we're trying to
switch to, for a bit of future-proofing - ISN'T. (For sending. It's
receiving fine.)


If you haven't paid for it, perhaps "Demo-Mode" does not include
sending.

Also, it says it is using the OpenSSL library, but doesn't mention which
version. As I recall, OpenSSL had to get updated due to security issues
probably related to using old or deprecated ciphers. Other than
mentioning it uses OpenSSL, it gives to accredidation to OpenSSL or
mention which version it incorporates. As OpenSSL gets updated, so
should also the software that incorporates it. The only mention of
OpenSSL in Pandora's release notes is way back to Pandora 1.0.1 (no
datestamp, but suspect that was a long time ago).

Note: The datestamp at the end of the Release History web page is for
when the content got updated, not the datestamp of any particular
version of the Pandora program.

From its forum site, the earliest forum post is dated over 4 years ago,
but no mention of the Pandora Mail version. A search on "openssl"
returns nothing, so no one has discussed it in their forums. Still no
idea if OpenSSL got updated in Pandora Mail.

If you don't want to go through all that hassle then you'll need to
consider if you really need encryption connections with an old e-mail
client. You could the other settings to see if those work. "If


See above!


And what happens when you chose to /not/ use StartTLS (and establish a
non-encrypted connection to the mail servers)?

So Eudora - which is working - is definitely not using it, so therefore
TalkTalk don't require it.


Pandora was written later (or copied from Eudora code). That Eudora is
not using OAUTH2 doesn't mean that Pandora is also not using OAUTH2.

Does Eudora have a StartTLS (try to use TLS) option, or is it missing in
Eudora? You show Pandora is configured to try using TLS. Sorry,
without a list of Authentication choices, I don't know what Basic might
be when compared to the other choices.

What happens when you configure Pandora Mail to /not/ use TLS? Does
TalkTalk allow non-encrypted connections to its mail servers? Some now
demand an encrypted connection.

....

Sorry for the late reply. The only "Pandora" that I know of is the
music streaming service (pandora.com). After a search, I found:

https://www.drivehq.com/web/brana/pandora.htm

Pandora is not the same as Pandora Mail. Yep, confusing naming and
possibly copyright infringement, especially since users will likely
shorten Pandora Mail to just Pandora.

When I look at drivehq's home page, I don't see anything of them doing
e-mail services. From their Software page, their software is oriented
to their file storage services, plus they offer software from other 3rd
parties (e.g., Filezilla). An e-mail client seems a complete departure
from what services and other software they provide. Makes me wonder
where they stole, er, acquired the code. From what I found, "Pandora
Mail, an e-mail client intended to replicate the functionality of
Eudora", but no mention if that was for the classic version or the
Thunderbird fork. Wonder how much of the original code was borrowed.

It is a shareware program. Did you pay ($14) to uncripple it?

"Pandora Mail is a shareware program. This means that you can use it
with the limited set of features for free (Demo-Mode), or register the
program and gain the access to the full set of features (Full-Mode)."
I didn't see a free-vs-paid web page delineating just what is "limited"
in the free version. The Pandora subsite at drivehq.com site has a
forum link pointing to:

https://pandoramail.forumotion.net/

Your error message says "Authentication failed". Have you tried using
TalkTalk's webmail client to make sure you can send using your account
with their webmail client? Copy the username and password fields from
Pandora to login using TalkTalk's webmail client. That would eliminate
any accidental inclusion of space characters that aren't shown to you.

Did you yet test with your anti-virus software /not/ intercepting and
interrogating your e-mail traffic? In your AV, configure it to /not/
interrogate your e-mail traffic. That the AV may not interrogate
Eudora's e-mail traffic does not mandate it isn't interrogating e-mail
traffic for Pandora Mail. Just discard the superfluous e-mail scanner
in whatever AV is used.
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