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Old February 23rd 21, 07:17 PM posted to alt.windows7.general,alt.comp.os.windows-10,microsoft.public.windowsxp.general
J. P. Gilliver (John)[_7_]
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Posts: 603
Default Anyone using "Pandora" email client with "TalkTalk" ISP (UK) and can help us get sending working?

Answered for academic interest only. Reason at or near end.

On Tue, 23 Feb 2021 at 09:50:05, VanguardLH wrote (my
responses usually follow points raised):
"J. P. Gilliver (John)" wrote:

VanguardLH wrote:

"J. P. Gilliver (John)" wrote:

Julia has downloaded, installed, and configured [Pandora Mail]
(she's quite computer literate), and quite likes it; however, she
can't get it to _send_

http://255soft.uk/temp/Clipboard01.jpg shows the configuration window,

"If available, use StartTLS" means the client will use TLS if the
server reports back StartTLS in its keyword status response. This
is a drop-down list of choices which could be:

- Don't use a secure connection.
- Use TLS/SSL if available.
- Force use of SSL/TLS.


That's almost exactly the three options offered BY PANDORA, which is
what we are trying to use. Eudora is working fine, and is using a
setting with "if available" in it.


What are the choices for "Authentication"? You show it is set to Basic,
but I don't know what it means in that program. Does it include Help to
tell you what are the available choices for Authentication?


IIRR, they were Basic, something like (but not) W95 (that TalkTalk's
page said not to use), and OAuth2.

I appreciate the effort you've put into explaining, but a lot of it
seems to be the wrong way round: our situation is that Eudora - the
ancient client - IS WORKING, but Pandora - the new one we're trying to
switch to, for a bit of future-proofing - ISN'T. (For sending. It's
receiving fine.)


If you haven't paid for it, perhaps "Demo-Mode" does not include
sending.


No, apparently the main difference is that the free one only allows one
"Personality".

Also, it says it is using the OpenSSL library, but doesn't mention which
version. As I recall, OpenSSL had to get updated due to security issues
probably related to using old or deprecated ciphers. Other than
mentioning it uses OpenSSL, it gives to accredidation to OpenSSL or
mention which version it incorporates. As OpenSSL gets updated, so
should also the software that incorporates it. The only mention of
OpenSSL in Pandora's release notes is way back to Pandora 1.0.1 (no
datestamp, but suspect that was a long time ago).

Note: The datestamp at the end of the Release History web page is for
when the content got updated, not the datestamp of any particular
version of the Pandora program.


Yes - isn't it irritating when they do that (-:!
[]
And what happens when you chose to /not/ use StartTLS (and establish a
non-encrypted connection to the mail servers)?


I _believe_ TalkTalk still support non-encrypted access.

So Eudora - which is working - is definitely not using it, so therefore
TalkTalk don't require it.


Pandora was written later (or copied from Eudora code). That Eudora is
not using OAUTH2 doesn't mean that Pandora is also not using OAUTH2.


It has it as an option.

Does Eudora have a StartTLS (try to use TLS) option, or is it missing in
Eudora? You show Pandora is configured to try using TLS. Sorry,
without a list of Authentication choices, I don't know what Basic might
be when compared to the other choices.


Yes, Eudora has a setting "if available" or something like that, which
is what J was using.

What happens when you configure Pandora Mail to /not/ use TLS? Does
TalkTalk allow non-encrypted connections to its mail servers? Some now


I _think_ they still do.

demand an encrypted connection.

...

Sorry for the late reply. The only "Pandora" that I know of is the


Julia has got it working - I'm afraid I don't know how. She did tell me
she'd reinstalled it, though I don't think there was any corruption in
her earlier install - but maybe the reinstallation reset some setting.

music streaming service (pandora.com). After a search, I found:

https://www.drivehq.com/web/brana/pandora.htm


Brana is certainly the developer's name.

Pandora is not the same as Pandora Mail. Yep, confusing naming and
possibly copyright infringement, especially since users will likely
shorten Pandora Mail to just Pandora.

When I look at drivehq's home page, I don't see anything of them doing
e-mail services. From their Software page, their software is oriented
to their file storage services, plus they offer software from other 3rd
parties (e.g., Filezilla). An e-mail client seems a complete departure
from what services and other software they provide. Makes me wonder
where they stole, er, acquired the code. From what I found, "Pandora
Mail, an e-mail client intended to replicate the functionality of
Eudora", but no mention if that was for the classic version or the
Thunderbird fork. Wonder how much of the original code was borrowed.


From a different page, I'm pretty sure the classic version. The
Thunderbird one was an interesting idea, but abandoned, and the version
of TB it was based on is now very old (single digit).

It is a shareware program. Did you pay ($14) to uncripple it?


Julia tells me she has bought it, though the title bar during this
afternoon's TeamViewer session implied she was still using a free
version.

"Pandora Mail is a shareware program. This means that you can use it
with the limited set of features for free (Demo-Mode), or register the
program and gain the access to the full set of features (Full-Mode)."
I didn't see a free-vs-paid web page delineating just what is "limited"
in the free version. The Pandora subsite at drivehq.com site has a
forum link pointing to:

https://pandoramail.forumotion.net/

Your error message says "Authentication failed". Have you tried using
TalkTalk's webmail client to make sure you can send using your account
with their webmail client? Copy the username and password fields from
Pandora to login using TalkTalk's webmail client. That would eliminate
any accidental inclusion of space characters that aren't shown to you.


She was using Eudora no problem. She assured me the PW and U were
correct.

Did you yet test with your anti-virus software /not/ intercepting and
interrogating your e-mail traffic? In your AV, configure it to /not/
interrogate your e-mail traffic. That the AV may not interrogate
Eudora's e-mail traffic does not mandate it isn't interrogating e-mail
traffic for Pandora Mail. Just discard the superfluous e-mail scanner
in whatever AV is used.


Well, she's got it working, so I doubt that was it.

(Sorry if some of my answers are woolly - remember this is a blind user
over 300 miles from me, accessed via TeamViewer, whom I can't visit due
to CoViD at the moment; since she _has_ somehow got it working, I'm
going to leave well alone until I _can_ visit them, which hopefully will
be the case in the summer.)
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

[What's your guilty pleasure?] Why should you feel guilty about pleasure? -
Michel Roux Jr in Radio Times 2-8 February 2013
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