Robert in CA wrote:
Ok, something just happened again on the 8500. I was
working with my Dell Imaging as normal and it just froze
while trying to copy a file. I do this all the time. So I gave
it several minutes to complete but the little busy circle
and a blank screen were still there. I finally opened Task
Manger to end it but it had no effect and I tried several
times. I then tried to re-start it but it wouldn't because it
said the Dell Imagining was not responding. So it left me
no choice but to hold down the power button until it shut
off. Then restarted
and gave me the screen about abnormal shutdown and I
let it boot normally and the desktop came back up. That
was weird though just like the USB ports not working and
the backspace key not working.

I didn't see a make default but it says that FF is my default
browser. I wonder why the scan says it's Sea Monkey?

https://postimg.cc/qhWh2pQf

I checked the flash key as you suggested and it works.

https://postimg.cc/yDCGv9Wx

https://postimg.cc/v1QNdsrd

I tried the external HD again and it said install drivers but
then nothing, but this time it has an icon to remove safely.
I'll remove it and try again.

https://postimg.cc/wRHtwwKF

https://postimg.cc/F1QDtmNC

https://postimg.cc/qhccBh4b

If I can't regain the functions of my USB ports I can't create
clones, or Mrimg backups and all my HD, etc is useless.

Robert

Example of Dell Imaging Toolbox. Part of a AIO Printer/Scanner.

https://www.dell.com/community/Deskt...x/td-p/3380817

Dell seems to have made multiple generations of printers
(obtained under contract from Lenovo).

I can't find any reference to Dell Imaging Toolbox freezing up
like that. The software was probably written in another era,
but is that a convenient excuse or what ?

As you would expect, parts of what the Dell Imaging Toolbox
does, are farmed out. The reason some part of the OCR capability
comes in the printer box only, is there's probably a license
key involved, which is activating one of these.

OCRAppPath1=%Program Files%\ScanSoft\OmniPageSE3.0\ocr.exe
OCRAppPath2=%Program Files%\ABBYY FineReader 6.0 Sprint\Sprint.exe
OCRAppPath3=%Program Files%\ABBYY FineReader 5.0 Sprint\Sprint.exe

What I'm trying to track down, is who wrote the image editor.

I can't really install a software package like this, because it
will probably go checking for the AIO printer/scanner first, before
the software will function.

There might not be a .dmp file, because maybe it didn't get
a chance to finish creating one. If it was frozen, there's probably
no log at all (like, in EventVwr.msc).

Windows has a memory tester, but there's no logical reason at
the moment to suspect memory, since you have not raised
any complaints about other programs (Firefox) freezing.

"Alternatively, you can click the Start button, type Memory
in the Start Search box, and then click the
Windows Memory Diagnostic icon."

The Dell printer software, has an unhealthy attachment to dotNET
and makes the usual mistakes in insisting on installing the .NET
software over and over again, when it is already there.

Paul