On Tue, 05 Dec 2017 11:34:26 -0600, Jo-Anne
wrote:


On 12/5/2017 11:28 AM, Ken Blake wrote:

On Tue, 05 Dec 2017 10:40:58 -0600, Jo-Anne
wrote:


Over the past week, my computer has locked up three times--to the point
where I had to turn it off manually. I suspect the problem is
Malwarebytes. I run the free version when I want to check for malware.
However, the last time I did an update, it installed a trial version of
the full program. (I don't remember being asked to confirm that I wanted
it.) What made me think of this program being the problem is that today
I got a message from the program that I had three more days of the trial
version.

Assuming that it is Malwarebytes causing the problem, what is the best
approach for dealing with it? Should I uninstall Malwarebytes and then
try to reinstall the free version? Wait for the trial version to end?
Something else?



I doubt very much that it is MalwareBytes AntiMalware causing the
problem. I use it on two computers here, and have seen it many others,
and I've never seen it cause such a problem. My wife's computer also
has the trial version running with just a few days left, and she's
never had your problem.



Are you running another anti-malware program too? I use Avira as my
always-running anti-malware program, and I've heard that when you have
two anti-malware programs running simultaneously, you can have this kind
of problem.




Avira is an anti-virus. Unlike MalwareBytes AntiMalware, it doesn't
specialize in other kinds of malware.

I, and my wife, also run an anti-virus (Kaspersky) in addition to
MalwareBytes AntiMalware. As I said, no problems like yours.

It's OK to run an anti-virus and MalwareBytes AntiMalware. What it's
*not* OK to do is run more than one anti-virus.