"Daave" wrote in message
...
"Vodkasoda" wrote in message
...
Ken,

1. As just replied to Mike Hall, I didn't realise all MVPs on here were
volunteers. I assumed (obviously foolishly) that a company that generates
profits of a million dollars a second could afford to have real employees
to
deal with problems raised on their own forum !!!

Microsoft does have employees who provide support. However, that is not
what these newsgroups were designed for; they are merely peer-to-peer. If
you want an actual support person, you will need to pay for the support,
either ahead of time (through a license) or after the fact (per incident).
For what it's worth, I have found the quality of advice from the
volunteers here very helpful. YMMV. Then again, I am intelligent enough to
killfile impostors and other wannabees, so the noise level that I
encounter is fairly low.


One does see actual MS employees in these groups, but that is very rare and
your good luck if one actually is able to help you. It would be like if you
walked out on the sidewalk in front of your house and one happened by.

--
Earle Horton --