Actually most of these problems are in the standalone environment. SP2 seems
to have demolished fax for many users. Microsoft is clueless. No one seems
to be able to come up with consistent steps to reproduce the problem, let
alone a solution.
Common sense would suggest that you make sure that SP2's firewall is off
when you try to send a fax. Make sure the Startup type for the fax service
is automatic and that the service is started before you try to send a fax.
Next, you should try to reconfigure your fax settings. Last, try removing
and reinstalling the fax module. Make sure you direct the installation
routine to the ServicePack/i386 folder.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office SP3)
run into a problem with my fax. Briefly, every time I now try to send a
fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go on,
guys, but this is driving me insane!