We'll need the following to track this down further:
(1) Any eventvwr message from FaxSrv or Print, when you invoke the Send Fax
Wizard.

(2) The version number of the fax binaries in the system. Run FileVer.exe
(from Windows Support Tools) for:

(a) %windir%\system32\fxs* and %windir%\system32\winfax.dll

(b) %windir%\system32\spool\drivers\w32x86\3\fxs*

You can alternately right click on these files on explorer and send us
version numbers but that would be tedious.

(3) Was this a clean install of XPSP2? Did you ever connect to a "shared fax
server" from Windows Server 2003 or SBS2000 or any other shared fax server?
--
Russ Valentine
[MVP-Outlook]

"Phil7979" wrote in message
...
Hi Russ,

Status is: "Local" "Online".

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

In the Fax Console Tools Fax Printer Status...
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Apologies for the delay in responding but work gets in the way of
social
activity!

Did the reinstall: no luck; same problems.
Status In Admin ToolsSvs is "Started", "Automatic"
Fax Console: not sure where I get this status from but the fax is
configured
correctly.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

So did you do the reinstall or not?
What was the status of the Fax Service in Administrative Tools
Services?
What is the status of the Fax Printer in the Fax Console?
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Tried every single step you laid out in your response without any
success
whatsoever. Tried it twice in case I'd not followed it exactly the
1st
time.
No luck! Curiously, my directory ServicePackFiles/i386 is empty
except
for
a
"Lang" subdirectory!!!

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Please do.
The more information we can get on this the better. There has to be
an
answer out there somewhere, and it looks like we're on our own to
figure
it
out.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Blisteringly fast response: many thanks. I'll try what you
suggest
and
come
back to you. Regards.

"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now try to
send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite
a
lot
of
research on the net re. this issue and can see that many people
are
experiencing a similar problem; but these seem to be related to
a
network
environment: I'm running a single standalone PC. I've checked my
fax
configuration: AOK but it has the Microsoft Shared Fax Driver
and
in
"Properties" it says that "Sharing is not available for this
type
of
printer." Q. Why would I want to share it on a standalone PC? I
send
and
receive faxes intermittently; but this worked fine prior to
installing
SP2
and SP3. I would appreciate some guidance how I can cure this
problem,
please. Oh, tech' details a OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry
to
go
on,
guys, but this is driving me insane!