See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information I posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer 2 months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or any other
AV
installed because I haven't got around to purchase one yet. I am using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New Fax"
button, the fax wizard pops up. I press the "Next" button and the error
message pops up - "Fax server information cannot be retrieved. The fax
wizard will close now." I have check all the configurations for the fax
modem - Lucent Win Fax modem and it's working properly. I was not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3)
run into a problem with my fax. Briefly, every time I now try to send a
fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing
SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go
on,
guys, but this is driving me insane!