We've spent numerous hours with the Canon techs, the Gateway techs and on the
Phone with a Microsoft tech. No one has been able to help. We took the
printer, a Canon Pro 9000 to the Geek Squad and they were finally able to
print a test page with a downloaded driver. We had already done all of that
so the problem is either our operating system, or the brain itself. We will
take the brain in and see if the Geeks can load it, but it is a new Gateway
Athlon AMD and shouldn't be the problem. If it is the Windows XP, do we
contact Microsoft or Gateway? We have the installation CD that Gateway sent
with the computer.

"Cari (MS-MVP)" wrote:

You are installing the software BEFORE connecting the printer to the PC
aren't you? And connecting via USB?
--
Cari (MS-MVP)
Windows Technologies - Printing & Imaging
http://www.coribright.com/windows

"seaturtle" wrote in message
...
I got a new canon printer. After downloading it I get the message that the
driver can't find a port. A port shows as having been selected however.
Any
ideas on how to get the new printer to communicate? Our old printer had
no
probs. I have XP.