On 3/6/19 6:09 PM, Paul wrote:
AndÂ*IÂ*stillÂ*don'tÂ*believeÂ*aÂ*bit,Â*theÂ*stori esÂ*aboutÂ*"IÂ*gave
myÂ*grandmaÂ*LinuxÂ*andÂ*sheÂ*hasn'tÂ*phonedÂ*back Â*since".

I have a few Grandmas" on Linux. They still call me, but when they buy
a new printer. They also often forget where the print button is
in Firefox. "Its printing! Who'd you do that?", "I pressed the print
button". Then I show them the print button, again. (Linux's
HP print support is getting pretty good as of late. They should still
call me first though.)

I put them on Xfce and configure the toobars to look like XP. And
I give them desktop icons to press on. They forget about five
minutes after I leave that they are not running XP. And
they very very seldom ever call me. Windows Garndma's are
always calling me. This makes sense if you look at IBM's help
desk experience with Windows and Mac.

With Linux and Mac, I seldom ever fuss with system issues. It
is mainly installation of things and training. It is a whole
different.. And explaining that their Internet is down, not them.

I stated Unix with Sun OS. It hard to save anything bad about
it, but just as soon as found Linux, I dropped Sun OS. I think
Sun's big mistake was the same as Novell's Netware. Both
were solid system, but they just over charged for services
and left a bad taste in everyone's mouths. Netware was just
to stinkin' weird and difficult to maintain. I did manager
very well, but could not help but think they did it on purpose
to charge for consulting services. When NT hit, Netware was
dead. Sun's tech support ($300/hr back in the 90's) was
extraordinary.