Sarah,

quoted from http://www25.brinkster.com/ChicagoTech
Connect using a dial-up modem or VPN option in the New Connection Wizard is
unavailable (gray out)
SYMPTOMS:
1) After installed SP1 for XP and then use the System Restore feature to
restore Windows to a state before the installation of the service pack.
2) After upgraded your computer to XP Pro from Win98, ME and XP Home. You
may experience the following symptoms: a) The Connect using a dial-up modem
or VPN option in the New Connection Wizard is unavailable (gray out). b) The
Network Connections folder is empty. c) ICS and ICF services do not start
because of a dependency failure. d) In the Event Viewer, you may get Event
ID: 7023, Event ID: 20035 or error 5 with Access is denied, Remote Access
Connection Manager failed to start because it could not create buffers or
Could not start the Remote Access Connection Manager service on Local
Computer.
Resolution: 1) To resolve this problem, reinstall SP1 for Windows XP. 2)
Delete the NextID value
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Telephony\Cards\
NextID, and then restart the computer. 3) Delete the Telephony key
HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Telephony.
For more information, go to http://www25.brinkster.com/ChicagoTech

Please don't send e-mail or reply to me except you need consulting services.
Posting on MS newsgroup will benefit all readers and you may get more help.

Robert Lin, CNE & MCSE
Windows & Network Support, Tips and FAQs on
http://www25.brinkster.com/ChicagoTech
This posting is provided "AS IS" with no warranties.

"Sarah" wrote in message
...
Problem Description: i just bought a Dell Inspiron 1100
laptop that had Windows XP Home edition installed.
However, i own XP Professional and chose to use it as an
upgrade on my new laptop. After installing the Upgrade i
no longer have the option to create a new dail up
connection.

I had AOL installed on the computer when i recieved it
last week, when i dail out it will bring up the AOL
welcome page, with current news stories, and i can click
on some of the AOL links, but i cannot access the World
Wide Web.

I was refered by Dell support to read Microsofts
Knowledge base article #320558, which discribed my
problem perfectly. I applied the two resolutions
presented in the article to my computer, but it did no
good, the problem is still occurring, i have even
reinstalled Windows XP (the article only advised an
upgrade) and it did not change anything.

I have replaced my registry with an old one and the
problem still exists.

I have no idea what i should do next. Should i reformat
my Laptop? I have reformated Win '98 on my desktop
several times, but i very nervous to perform it on my
brand new notebook!