Does your friend have an XP CD that she either bought or came with the
computer? If so she may be able to revert back to a pre-SP2 state using
either of the 2 tips at this site
http://www.webtree.ca/windowsxp/repair_xp.htm

--

Harry Ohrn MS-MVP [Shell/User]
www.webtree.ca/windowsxp


"Debbie" wrote in message
...
We downloaded the service pack on our friends computer
and then she started having trouble with the reboot it
would only come to the first screen it would not even get
to the window xp screen but a message on along the bottom
showed up with hit tab for exit and hit delete for setup.
I went into the setup section by accident and hit
something now the screen is completely blank. Nothing
comes up. We have tried rebooting insafe mode and
everything PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Deb