"Carey Frisch [MVP]" wrote in message
...
Neither installing SP2 or using older hardware caused your problem.
Read the following:

CD-ROM Access Is Missing and Messages Cite Error Code 31, *Code 32,
Code 19, or Code 39 After You Remove Easy CD Creator in Wi*ndows XP
http://support.microsoft.com/default...b;en-us;314060

Thanks, I did not think that applied since she did not have Easy CD Creator
or any CD Writing software. The registry did not have an UpperFilters value
but I did delete the LowerFilters value and after the restart, the CD-ROM
drive was back.

Ak