December 17th 05, 11:34 PM
posted to microsoft.public.windowsxp.perform_maintain
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System 32 File Problem
Thanks, I'll try upgrading to NAV 2005 first.
"dorothy g" wrote in message
...
Hi,
IMHO you're way overdue for an upgrade of the Norton Anti-Virus Program
itself. Since 2002, there have been a number of changes/enhancements to
the
program including Worm Protection.
For $14.95 plus shipping and handling, you can upgrade to Norton
Anti-Virus
2005 with one year of updates included, if you go he
http://www.dirtcheapsoftware.com/symantec.html
If you elect to upgrade to NAV 2005 (or better yet 2006) you will need to
remove your currently installed NAV from your computer. Attempt to do
this
by using the Control Panel's Add/Remove Programs applet. If the removal
fails, which sometimes happens, it will be necessary to use Symantec's
removal tool, which can be researched and downloaded he
http://service1.symantec.com/SUPPORT...sch_nam&seg=hm
You probably do have a worm infection.
HTH
"Katonahjoe" wrote:
I am not that skilled to try all the steps you suggest but will check
this
out with my IT department at work. Thank you for your thorough
explanation.
I will check out some other antivirus software to see if they may be
better
than Norton Anti Virus or Microsoft Anti Spyware Beta 1 I am using.
"Gerry Cornell" wrote in message
...
The absence of any reports in Google about this file hints strongly
that
this file could well be part of a trojan or other malware. Simply
deleting the file may be the best way to resolve the problem.
When dealing with a persistent virus / trojan you need to delete system
restore points and not use them as they will contain the virus and put
it back into your system. Turn off System Restore and then turn it back
on so that you only have one restore point until cleaning is
finished. Also run your anti-virus with updated definitions in safe
mode. Sometimes you need to run an anti-virus from a floppy and Trend
offer one that can be used.
Create a new folder named Sysclean (e.g., C:\Program files\Sysclean, or
just a desktop folder).
Download Sysclean.com (http://www.trendmicro.com/download/dcs.asp) and
place it in this folder.
Download the latest Controlled Pattern Release zip
(http://www.trendmicro.com/download/pattern.asp, e.g., lpt123.zip) and
extract its contents to the same folder. See the Readme text file for
additional instructions.
Delete Temporary Internet Files (IE ToolsInternet OptionsGeneral)
accepting the option to delete all offline content. Reboot and delete
contents of all TEMP folders and then your Recycle Bin.
Close all running programs including your anti-virus application, go
offline, and run Sysclean. For best results, do nothing with the
machine
until the scan completes.
If the scan shows any infections in System Restore files and you're
running WinXP, create a new Restore Point
(StartProgramsAccessoriesSystem ToolsSystem Restore), then delete
all but the most recent Restore Point
(StartProgramsAccessoriesSystem
ToolsDisk CleanupMore options).
Work through the spyware removal programmes etc in turn in safe mode
until you get no results.
Afterwards, update your own anti-virus application and perform another
full system scan.
Install and run HijackThis:
Download HijackThis (Freeware)
http://tomcoyote.com/hjt/
Finally run HijackThis and post the HijackThis log to the HijackThis
forum he
http://aumha.net/
You will need to register with Aumha to be able to post.
--
Hope this helps.
Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA
Using invalid email address
Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
"Katonahjoe" wrote in message
...
I am running Windows XP Home Edition and am having a problem at
startup.
When I boot my PC, an error message indicating that "Windows is having
a
problem with a file named bselmco.exe and must close" appears. When I
close the error box, everything usually runs fine.
However, this morning I could not get my PC to run IE properly or even
boot to the point where my Taskbar would appear so I could use Quick
Launch to run dial up the internet and use IE.
I have also had a problem recently with the taskbar flickering on and
off
and eventually the Active Desktop Restore screen appears. When I click
on
restore your Active Desktop settings, everything runs fine. I have
Active
Desktop disabled as my default setting.
I did a search to find the bselmco.exe file and it is located in
Windows/System 32 folder. How do I repair this file and is it related
to
my problem with Active Desktop?
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