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Old December 18th 07, 06:47 PM posted to microsoft.public.windowsxp.help_and_support
nass
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Posts: 7,474
Default Blue screen crashes


Hi,
Please read all the info then execute:
This error indicate that a piece of Data is being tried to be accessed from
a bad Sector or the opposite a piece of data tried to be written to a bad
Sectors on a Hard rive or a RAM.
So first check your Hard drive and all the drivers are verified.

Any hardware/software or updates installed recently?, please state all if
any in your next post.
You can use this driver verifier command:
verifier.exe click [OK]
First try to eliminate hardware, by going to Device manager and check by
expanding the Plus [+] to see all devices listed, if there is a
malfunctioning device or conflicting device it will show in Device manager.

This always refer to a bad Hardware/driver installed.
Try the Last good known Configuration to log into the system, then open
Device manager and see if there is any malfunctioining Devices or conflict in
IRQ, also look in the Event Viewer for error message and post them back in
your next post.
Read this articles and see, but how did you get rid of the Contra?.

Open a run command and type in these commands to see if there is a conflict
in /among drivers :
pstat.exe click [OK]
dmpchck.exe click [OK]
What you get from running this commands?.

How to perform a clean boot in Windows XP
http://support.microsoft.com/?id=310353
A description of the Safe Mode Boot options in Windows XP
http://support.microsoft.com/kb/315222/en-us

Try to use the Verifier.exe command to see which Drivers not Verified on
your system:
How to Use Driver Verifier to Troubleshoot Windows Drivers
http://support.microsoft.com/kb/244617/en-us

You may have a bad RAM try to test your RAM by running Memtest by
downloading this tool and unzip it and make a floppy or CD/DVD and run it on
Reboot.
http://www.memtest86.com/
You may need to reposition/reset the RAM sticks in their slots.
After that you could do a repair install, and then test.
http://www.michaelstevenstech.com/XPrepairinstall.htm

Use the command chkdsk /r with recovery console:
http://support.microsoft.com/kb/314058
http://support.microsoft.com/kb/326215

Error Message "Stop 0x0000007A" KERNEL_DATA_INPAGE_ERROR
http://support.microsoft.com/kb/275149
Stop 0x0000007A or KERNEL_DATA_INPAGE_ERROR
http://www.microsoft.com/technet/pro....mspx?mfr=true


Common Causes of STOP Messages 0x00000077 and 0x0000007A
http://support.microsoft.com/kb/130801

More solutions for 0x0000007A
http://search.microsoft.com/results....S&q=0x0000007A

This can Indicate a BHO is corrupted or damaged and causing the Shell error,
so try to Disable the Un-verified Add-Ons on your Browser and see if that
will help.

*Click Start Control Panel Double click Network and Internet
Connections Double click Internet Options.
On the IE properties windows you will see these Tabs:
General | Security | Privacy | Content | Connections | Programs |
Advanced
Under General Tab clear your History, Internet Files and Cookies.
Then click on Advanced tab and scroll down to under the Browsing Option:
[&] Browsing
[ ] Enable Third-Party browser extensions (Req Rest) uncheck this box.
Then click on Programs Tab and click Manage Add-Ons and Disable all non
Verified Add-Ons (You should Renable them later one-by-one and see the
culprit and update it or remove it.
How to manage Add-Ons:
http://support.microsoft.com/kb/883256

Open a Notepad, customize or minimize to the taskbar as you will need it
later for this step to copy the error message on it.
Open a run command and type in:
eventvwr.msc click [OK] you will get the Event viewer control Panel.
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Please we need just the error messages with Red (X) and don't repeat the
error, just one of each kind and post them back in your next post.

== SSFS0BB8.SYS is for webroot, do you have webroot installed?, if you do
try to uninstalll it and then run Disk clean up and reinstall it again, does
it help?.

HTH.
nass
-----
http://www.nasstec.co.uk

"Dominiccoombe" wrote:

Gerry,

The last line of the minidump says
"Probably caused by : SSFS0BB8.SYS ( SSFS0BB8+2dd1 )"

Event Viewer
Date 12/18/07
Event Save Dump
Time 5:05:31
event id 1001

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a
(0x00000003, 0xc0000005, 0x0000005c, 0x00000000). A dump was saved in:
C:\WINDOWS\Minidump\Mini121807-01.dmp.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Does any of that help??

dominic

"Gerry" wrote:

Dominic

Something like this:

Stop 0x0000000E (0xc0000005, 0xB84B23E9, 0xB6A7894, 0xB5A786D0)

VETEFILE.SYS Address B84B23E9 Datestamp 468DE154

Examining dump files is a skilled art that few posting here are able to
undertake. Given your question I doubt you will be able to deduce their
meaning.

I suggest you also post copies of Reports from Event Viewer.

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.


--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


Dominiccoombe wrote:
Hi Gerry,

Thanks for your reply.

Yes I have backed up important files. do that every night but will
make an extra copy now.

i already have the automatic restart turned off.

I am not sure what info you want off the blue screen.

The last one I had said:
"a process / crucial thread to the system has unexpectedly exited or
stopped"

Can I find a please to look at the dumps? will they help me?

Dominic
"Gerry" wrote:

Dominic

Have you backed up important data files?

Please post a copy of the Stop Error Report.

Disable automatic restart on system failure. This should help by
allowing time to write down the STOP code properly. Right click on
the My Computer icon on the Desktop and select Properties, Advanced,
Start-Up and Recovery, System Failure and uncheck box before
Automatically Restart.

Do not re-enable automatic restart on system failure until you have
resolved the problem. Check for variants of the Stop Error message.

An alternative is to keep pressing the F8 key during Start-Up and
select option - Disable automatic restart on system failure.

If you are using a wireless keyboard and the F8 key does not work
substitute a wired keyboard and mouse for this exercise only.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

Dominiccoombe wrote:
hi all,

my xp pro machine has progresses from crashing nearly every program
and having the odd unexplained reboot to now having blue screen
crashes.

I look at the blue screen but there is nothing that stands out as a
problem.

Usually blue screens are either drivers or hardware failure.

Could someone help me through this mess.

thanks

Dominic




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