Not particularly good news. I'm still going to try a clean reinstall of the
drivers. Will probably do this tomorrow, and let you know results, although
I'm not hopeful.
The problem may have something to do with SP2 -- but there has to be more
than that. This is not a widespread problem -- very few complaints on this
board even though we know it affects a lot of different printers. That is why
I keep thinking that something happens during the installation of the driver.
Might even try to install driver in Safe mode if that is possible.
In my case the computer is new -- I have a 14 day period in which I can
return it to BB. I hate to do that because in every other respect I like the
unit, but it doesn't do me any good if I can't print.
"Bill" wrote:
All USB 2.0 ports, but 1.1 support turned on. All running off the
motherboard. ALl other devices (ok 2) work fine.
LPT produced the same results.
I did work with HP, that is when I tested the 550C drivers and they worked.
I am running out of ideas. I have another PC that was upgraded to SP2 which
seems to work, as opposed to this one which was from a CD that had SP2
bundled.
I could use another printer in the house, but hate to buy a new one just so
it wont work either.
Looks like Lexmark and Cannon both had this issue but addressed it with new
drivers. HP doesn't seem to know the problem exists yet.
"Jeff" wrote:
Just to verify, I am seeing the identical problem that Bill reports (see my
previous post) including successful printing from only the HP Diag Tools,
print files in the print spooler, etc. In my case, the USB ports are 2.0, on
the motherboard, and they do work correctly with other USB hardware.
Bill -- have you tried a clean install of the device drivers per my previous
post? I intend to do that, but am on the road this week and it will have to
wait few days. Also, have you contacted HP Customer Service about the
problem? They might be able to recommend an alternative, equally effective
driver.
"Cari (MS-MVP)" wrote:
Are they USB1.1 or 2.0 ports? Do they work correctly with all other
devices? Are they on the motherboard or a PCI card or a hub (and if hub,
powered or unpowered)?
Let us know if it changes on LPT.
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" wrote in message
...
It is definitely the print drivers, but specifically it is the print
drivers
under SP2.
Most recent drivers from HP are install. In my case the Deskjet 5550,
last
updated in 2003 from HP, version 7.1
When printing to the same printer using the default 550C driver that comes
with Windows it prints, so the problem is the HP driver, but the 550C
driver
does not do photos/high quality, so I am stuck.
All windoze update have been applied. Absolutely nothing in the event
logs.
From printing from anywhere in windoze all it does is spit out a blank
page.
Printing from the HP diag tools it does print a the test/diag pages.
Files with data DO get created in the spool directory. So data is being
generated. I am thinking it may have more to do the USB part. I am going
to
try the parallel port tonight.
I understand that it is the HP drivers, but seeing this problem has
happened
to many people across all different brands, obviously something changed on
the windoze side to break all these drivers that were previouslty working.
"Cari (MS-MVP)" wrote:
About 98% of printer problems are caused by printer drivers... whether
they
get corrupted or the wrong ones get installed to start with or the driver
is
'broken' by other means. Uninstalling and reinstalling COMPLETELY
usually
cures the problem.
Is this installation a clean install of XP. What antivirus software and
firewall software are you running. When exactly did the problem first
occur.
I have six USB printers here and none have any problems. I also have an
LPT
printer with no problem.
Does the problem completely disappear and never recur if SP2 is not
installed.
Are these the latest drivers available for the Deskjet600. If you give
us
something to work with instead of just saying it won't print, it would be
more helpful.
Exactly what happens when you print.... are there any error messages in
the
Event Log? Exactly which applications do you try to print from? And
which
versions of the applications? Are ALL Windows updates applied? Are all
updates for all the other applications from which you print applied?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" wrote in message
...
1) These are USB printers not parallel.
2) I am not using the same printer, and from the posts I have read the
same
problem is occurring for all kinds of USB printers
3) The printers can print as demonstrated by various ways. Mine prints
from
the PC using the software diagnostic tools, but not from the windows
test
page....hmmm wonder where the problem is?
"Cari (MS-MVP)" wrote:
This is a really ancient printer. What are the LPT settings in your
BIOS?
--
Cari (MS-MVP)
Printing & Imaging
In Loving Memory of our dear friend Alex Nichol MVP
"Bill" wrote in message
...
I concur with Vince. I am having the same problem since using SP2.
Although
graphics don't work for me either. The test pages using HPs
diagnostic
software work, but nothing Windows related will print, including the
Windows
Test Page.
Kinda useless to have the same person keep posting "uninstall and
reinstall"
where I haven't seen that advice help anyone out yet.
Does anyone have any real answers?
"Vince McGowan" wrote:
I posted a similar message several months ago now...and since then
I've
seen
several people reporting the same problem here and all are given
the
same
advice. I followed that advice and tried several other suggestions
found
at
various sites and still my printing problem persists. I can only
assume
that this is a Microsoft bug introduced sometime last fall.
My problem (Windows XP Home - SP2, DeskJet 815C - tried both
parallel
and
USB connection): text only pages do not print from any application
(printer
produces blank page); text and graphic or graphic only pages print
just
fine
(i.e.. a printer test page, or from applications). HP has no
special
printer drivers for this printer; they say to use the Windows
supplied
driver.
(I was able to work-around in MS Word by inserting a 1 pixel
graphic
in
the
header area of normal.dot.)
So Windows bug or not?
Vince McGowan
"Cari (MS-MVP)" wrote in message
...
Uninstall and reinstall...
http://www.coribright.com/windows/Article%20One.htm
--
Cari (MS-MVP)
Printing & Imaging
"LISA" wrote in message
...
I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT
IT HAS INK ,AND PAPER
EVERY PAGE IT PRINTS IS BLANK