I'm usually against worrying very much about slow startups, but 12-15
minutes *is* a very long time.

I think the most likely cause of your problem is malware infection.


--
Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003
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The computer was taken to a company who wiped it of infections supposedly
and then installed 3 different protection programs. Of course, as soon as the
owner got it home they start fighting and locking up the system. I had to
kill them all to keep the system from freezing up. We're going to install a
good program and I'll run another check to make sure all are gone. What to
you recommend as a good way to check for virus? It seems all the programs out
there are flawed in some way.