SC Tom,

I did have the full version of Office, but the only disks that came with my
computer were two operating system restoration disks and one with device
drivers. Each time a service pack upgrade came out, it would ask for the
Windows disks, which I didn't have. I kept contacting Gateway, but the
wouldn't respond.

Thank you ~

"SC Tom" wrote:


"SuziQ" wrote in message
...
Something happened to my system and I was forced to reinstall the
operating
system. I could not do a system restore, as those options, and others,
were
removed from my computer. My system came preinstalled with Word, Excel,
etc.
I contacted my computer manufacturer multiple times. Their response is
always the same, "Your system is out of warranty. Your system was
preinstalled with programs to try for 60 days". That is untrue, and I
have
my MS Word product code to prove it. How to I get this software? Right
now,
WordPad is the only thing I have. Thank You!

If you still have your itemized receipt, then you should contact them again
and ask to speak to a supervisor. Odds are you are going to have to purchase
the recovery disks from them if you didn't make a set when you first got the
PC. If it had a full-blown version of Office on it, you should have the CD's
for it. If you bought it from another party, then you should contact them
for the disks. For example, if you bought a Dell computer from Best Buy and
they (Best Buy) were offering a non-expiring version of Office to get you to
buy from them, then you would have to contact BB and hope for the best (no
pun intended). Dell would not be responsible for any offers that retailers
promised/provided.

SC Tom