In alt.comp.os.windows-10, on Thu, 3 Aug 2017 17:37:48 -0400, Neil
wrote:

On 8/3/2017 2:38 PM, micky wrote:
In comp.periphs.printers, on Thu, 3 Aug 2017 13:41:58 -0400, Neil
wrote:

On 8/3/2017 12:58 PM, micky wrote:
My brother has an HP Officejet 4630 which describes itself as a wireless
printer and maybe a web-based printer, but doesn't use the word wi-fi.

He can't print.

His computer was slow or errratic and some "repairman" said he needed to
upgrade to win10. He paid $130 and when he got the computer back it
worked worse or not at all, so the guy came over, charged another 130
and he can't print.

He called me and we found out it no longer had Teamviewer, which he
installed, and it no longer had his printer in the list of printers. We
don't know what else is missing.

I installed it, and now the printer is in the list of printers including
when one tries to print, and he can print a test page but he can't print
a pdf file.

Any idea why not?

AFAIK, there is no cable connecting the printer and I didn't install any
wireless features, but if if the pc sees the printer (which it did. I
didn't have to search the list of printers for it. It was the only one
showing, on the first installation screen), if the pc finds the printer
and if I can use the PC to tell the printer to print a test page, how
can it not be sufficiently connected to do everything else (except fax
of course).


He called the "repairman" again and he said he needed a cable and he'd
give him one (not sure if he's delivering it or mailing it) and the
printer is now right next to the laptop, so maybe this will work, but in
a prior apartment, it was in the next room. What if he wants to move it.
Shouldn't the "repairman" install the wireless feature?

Thanks for any help you can give.

Too many variables!

I suspect he didn't need win10 in the first place. It was probably the
only thing the guy knew how to do, or his excuse to charge 130.

That's another issue altogether. This doesn't sound like a Win10 problem
to me.

I didn't mean that it was a win10 problem. I was just griping.

The way one prints a test page is from the printer dialogue box.
To print the PDF, the printer needs to be selected (or the default).

Right on both counts. I did select the printer, after I installed it.
I guess it will work now with a USB cable, but it's a shame for all the
money he paid him that it doesn't work wirelessly. If he doesn't fix it
before then, I'm going to visit early November.