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Old December 5th 17, 12:44 AM posted to alt.comp.os.windows-10
Alek
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Posts: 619
Default Help for a friend

Thanks.

VanguardLH wrote on 12/4/2017 6:33 PM:
Alek wrote:

A dear old friend called me in a panic -- "my computer won't boot".
Windows 10 on an 8-year-old PC.

I walked him though all the repair/restore/reset options and nothing worked.


Your friend didn't burn a CD from Microsoft when he downloaded the ISO
image? If your friend bought a pre-built computer with a pre-installed
instance of Windows 10, why can't he use the install CD or rescue
partition to do a repair install or even a full fresh install?

Any thoughts as to what is wrong?

Since he needs to pay bills online no later than Thursday, I suggested
he go out and buy a new computer, and set it up for the most important
tasks. And then we can consider getting his files off the old HD onto
the new.


Where does your friend pay bills online that the same companies won't
accept phone calls to perform an ACH electronic transfer from his bank?
The "online payments" are going to perform ACH transfers from his bank
so call them up to have them perform it manually.

What do you think?


Your friend doesn't have OTHER friends with a computer? This friend
doesn't have any closer computer-capable friends not so tight on their
schedules that they could come over to help?

Does this friend have a smartphone? They could use the the web browser
on their smartphone (but do it from a home wi-fi and not on some public
wi-fi hotspot).

If your friend is okay with using a the library computers (just use the
terminals that aren't wifi-connected) then have your friend trek to the
library. Have your friend try to erase any locally cached data after he
is done (or ask the librarian if the kiosk-mode terminal wipes all
session data after the session is ended).

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