On 4/1/2011 1:47 AM, SuperNova wrote:
Hello,

I have Windows XP SP3 Home Edition on my Dell Vostro 1700 laptop for a
couple of years.

Yesterday while browsing the web, the laptop suddenly froze and I rebooted
the system by pressing the power button for a few seconds, since the Shutdown
option did NOT work.

Once I rebooted, I got some error messages like the following one:


[Microsoft Visual C++ Runtime Library

Runtime Error!

Program: C:\Program Files\AVG\AVG10\avgdiagex.exe

This application has requested the Runtime to terminate it in an unusual
way. Please contact the application's support team for more information.]



1) When I start any application by clicking on my desktop icons, I get the
same error message with just different program files pathname based on the
application name. So that proves the problem is not with AVG.....

2) I cannot access any programs from "Start" - "All Programs" interface
either.. It shows all applications but clicking on them doesn't do
anything.....

3) I cannot shut down Windows XP .......Every time, I have to press the power
button to reboot.


Can some one suggest how to fix these problems?

TIA

1. Boot into Safe Mode and try System Restore.

2. Try running Malwarebytes from Safe Mode.

3. Download this Avira Antivir Rescue System program which will burn a
CD image to a blank CD. It's updated a few times per day. Insert the
CD into the damaged machine and let it do a scan of your system. Before
starting the scan, select "Configuration" and set to repair or rename
the infected files. Sometimes your machine won't restart after such a
repair process, so you might want to save needed files to another system
before using this. If you can't, then you can move the hard drive to
another machine to copy needed files. You can do that before, or after
this scan.

http://www.avira.com/en/support-down...-rescue-system

Then run these:

Malwarebytes© Corporation
http://www.malwarebytes.org/mbam/program/mbam-setup.exe

SuperAntispyware
http://www.superantispyware.com/supe...freevspro.html

AVG now has a Rescue CD that's free. They also have a free USB download
that should work on newer systems that can boot from a USB device. Get
them he

http://www.avg.com/us-en/avg-rescue-cd

You can try some of the CD's mentioned at the following site.
BitDefender was my favorite, but if the infected machine can't connect
to the internet to get updates, Avira comes with current virus
definitions. Also, some of these just won't run on some systems,
perhaps because there's no drivers available for some system devices,
motherboard, graphics card, etc. So try a few of these till you find
one that works:

Burn BitDefender, or another program listed at the link below, to a CD
(using a working machine) and test the infected machine with it.
BitDefender also has a Rootkit checker on the Linux Desktop; run it if
you think that's the problem:

http://www.techmixer.com/free-bootab...download-list/

Download the executable rather than the .iso image, if one is available,
(though no .exe is available for BitDefender).

After the scan is run, if you elect to quarantine files, they're
quarantined to RAM and lost after you reboot. You'll need to copy any
quarantined files to the hard drive, a thumb drive or elsewhere before
exiting.

--

Joe =o)