Jim wrote:
On Fri, 2 Jul 2010 18:39:07 -0700, PC's Plus
wrote:

To start with I'm using XP.
My mother has w7. We both have windows live messenger the same
virsion. When she needs remote ass. she sends me an inventation but
when I accept it with ALT-C The remote ass windows comes up then it
dies and a web dialog comes up. The thing is there is nothing in the
dialog box, both boxes are inactive nothing works but to exit.
Does anyone have any ideas on the problem

Google for and use TeamViewer .

Even better is Mikogo. No restrictions, even for commercial use, and
requires no installation on the remote computer.