I told the H-P/Compaq rep that I have a Dell OEM Windows XP Home CD that
came with my own machine. He said that XP should install okay using
that --
which it did.
But did he say you'd be able to Activate the install?
And what about the Compaq-specific drivers?
I think you're SOL here. That being said...
canned
Please visit
http://www.microsoft.com/genuine/ and click on the Validate
Windows button then restart your computer.
If you weren't able to Validate, proceed as follows:
1. Download this diagnostic tool, saving it to your desktop:
http://go.microsoft.com/fwlink/?linkid=56062
= WinXP: Double-click on the executable to run the tool.
= Vista & Win7: Right-click on the executable and select Run as
Administrator to run the tool.
2. After running the tool, click on the Windows and/or Office tab as
appropriate and then click on Copy (to clipboard).
NB: You may want to open a new Notepad file, paste the contents of your
clipboard into it & save for future reference.
3. Begin a new thread in the following Microsoft Genuine Advantage forum and
paste the results from the WGA and/or OGA Diagnostic Data tool in a detailed
post:
http://social.microsoft.com/Forums/e...dowsxp/threads
4. A troubleshooting specialist will analyze the data and recommend an
appropriate solution.
/canned
Alan wrote:
I had to do a clean XP Home installation today on an old Compaq Presario
2500 laptop for a client of mine.
Because he had none of the Recovery or XP Installation CDs that came with
the machine, I called H-P to request a replacement set. However, because
the
laptop is so old by their standards they had no installation media that I
could buy.
I told the H-P/Compaq rep that I have a Dell OEM Windows XP Home CD that
came with my own machine. He said that XP should install okay using
that --
which it did.
I'm now trying to register Windows XP using the 25 Character XP Code on
the
bottom of the Compaq laptop. While I thought it MIGHT just work over the
Internet, it was flagged as being incorrect.
I then called the phone number listed and all I can get is an automated
voice response which tells me -- after I read the 54 character message
code -- that the code is wrong and "I won't be able to validate my
installation right now."
Is there a phone number with a real person at Microsoft, who I can call
and
activate this installation?
Thanks very much.
Alan