Peter Kozlov wrote:

Terry, East Grinstead, UK

You could try activating the two-factor authentication. I’d bet the steps I
outlined would then work for you.

+1

I don’t remember how I turned on two-factor.

2FA ****can only be enabled**** from a device, not the Apple ID web page.
e.g. Enable 2FA on the iPhone under Settings/Apple username/Password and
Security.

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