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#1
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Update taking forever to "install"
My very old XP Home laptop, which I hadn't turned on in a long time,
required 43 updates. One of them (I haven't a clue which one) required that the computer be turned off to install. I allowed the laptop to be turned off and then got the alternating "Do not turn off .... it will turn off automatically" and "Installing update 1 of 1". The message cycling has been going on now for over four hours with no discernible disk activity for the last hour. Usually when this type of update occurs, the whole computer shuts down except or the blue message screen but this time the mouse pointer is still active. No response from clicking or anything, but I am able to move it around the screen using the touchpad. This would indicate that perhaps not all the drivers have shut down and are causing the installation hang. My question is: Could this just be an interminably long and complicated update OR has my computer gone out to lunch? Questor |
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#2
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Update taking forever to "install"
Questor wrote:
My very old XP Home laptop, which I hadn't turned on in a long time, required 43 updates. One of them (I haven't a clue which one) required that the computer be turned off to install. I allowed the laptop to be turned off and then got the alternating "Do not turn off .... it will turn off automatically" and "Installing update 1 of 1". The message cycling has been going on now for over four hours with no discernible disk activity for the last hour. Usually when this type of update occurs, the whole computer shuts down except or the blue message screen but this time the mouse pointer is still active. No response from clicking or anything, but I am able to move it around the screen using the touchpad. This would indicate that perhaps not all the drivers have shut down and are causing the installation hang. My question is: Could this just be an interminably long and complicated update OR has my computer gone out to lunch? I doubt it required the computer to be 'turned off' to install. In fact - that would very well inhibit installation. Reboot/Restart - I can see. Sounds like you need to cleanup a bit - get things straightened out. If it needed 43 updates, it could have had issues that got exploited before you got them patched and your AntiVirus software up to date. That in mind - here is what I suggest to get the machine running faster, up-to-date and cleaner than it probably did before you turned it off. Start button -- RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) -- type in: winver -- Click OK. The picture at the top of the window that opens will give you the general (Operating System name and edition) while the line starting with the word "version" will give you the rest of the story. Post _both_ in response to this message verbatim. No paraphrasing - instead - ensure character-for-character copying. What version of Internet Explorer are you currently using? Easy to find out. Open Internet Explorer and while that is in-focus, press and hold the "ALT" key on your keyboard. With the "ALT" key still pressed, press (just once, no holding) the "H" key. Now, with the "ALT" key still pressed, press (just once, no holding) the "A" key. That will bring up the "About Internet Explorer" window. It will give you the exact version you are using - repeat what you see there in response to this message. Reboot so you start with a fresh machine. For everything here you will need to logon as an user with administrative (installation) priviledges. Fix your file/registry permissions... Ignore the title and follow the sub-section under "Advanced Troubleshooting" titled, "Method 1: Reset the registry and the file permissions" http://support.microsoft.com/kb/949377 *will take time ** Ignore the last step (6) - you should have SP3 - but if you don't, now is not the time. You will likely see errors pass by if you watching, even count up. No worries *at this time*. *After* that is done, continue on to the next part where you clean off some excess (unnecessary) files. It only removes those you definitely do not need, if you follow the directions *as given* and do not deviate. So reboot (for each of these steps, it is just best to reboot right before - but I will continue to point that out) and logon as an user with administrative priviledges. Download/install the "Windows Installer CleanUp Utility": http://support.microsoft.com/kb/290301 After installing, do the following: Start button -- RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) -- type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! -- Click OK. (The quotation marks and percentage signs and spacing should be exact.) It will flash by *quick*, don't expect much out of this step to get excited about. But the cleaner your machine is to start with, the better your luck will be later (not really luck - more like preparedness, but that's not as fun to think about, eh?) Reboot. This time (and this is one of the more time-consuming steps) you will be running (one at a time with reboots in-between each) three different anti-spyware/anti-malware applications to ensure you come up clean. Download, install, run, update and perform a full scan with the following (freeware version): SuperAntiSpyware http://www.superantispyware.com/ Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): MalwareBytes http://www.malwarebytes.com/ Reboot and logon as administrative user. Download and run the MSRT manually: http://www.microsoft.com/security/ma...e/default.mspx You may find nothing, you may find only cookies, you may think it is a waste of time - but if you do all this and report back here with what you do/don't find as you are doing all of it - you are adding more pieces to the puzzle and the entire picture just may become clearer and your problem resolved. Reboot and logon as administrative user. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/d...9-54D056D6F9F4 Reboot and logon as administrative user. Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 .... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button -- RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE -- Click OK. (If asked, select "Run.) -- Click on NEXT -- Select "I agree" and click on NEXT -- When it finishes installing, click on "Finish"... Reboot and logon as administrative user. Visit this web page: How do I reset Windows Update components? http://support.microsoft.com/kb/971058 .... and click on the "Microsoft Fix it" icon. When asked, select "RUN", both times. Check the "I agree" box and click on "Next". Check the box for "Run aggressive options (not recommended)" and click "Next". Let it finish up and follow the prompts until it is done. Close/exit and reboot when it is. You should now perform a full CHKDSK on your system drive (C... How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot You should now perform a full Defragment on your system drive (C... How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Uninstall any and all third-party firewall applications (ZoneAlarm, etc) and utilize the built-in Windows Firewall only. Reboot. Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#3
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Update taking forever to "install"
Questor wrote:
My very old XP Home laptop, which I hadn't turned on in a long time, required 43 updates. One of them (I haven't a clue which one) required that the computer be turned off to install. I allowed the laptop to be turned off and then got the alternating "Do not turn off .... it will turn off automatically" and "Installing update 1 of 1". The message cycling has been going on now for over four hours with no discernible disk activity for the last hour. Usually when this type of update occurs, the whole computer shuts down except or the blue message screen but this time the mouse pointer is still active. No response from clicking or anything, but I am able to move it around the screen using the touchpad. This would indicate that perhaps not all the drivers have shut down and are causing the installation hang. My question is: Could this just be an interminably long and complicated update OR has my computer gone out to lunch? I doubt it required the computer to be 'turned off' to install. In fact - that would very well inhibit installation. Reboot/Restart - I can see. Sounds like you need to cleanup a bit - get things straightened out. If it needed 43 updates, it could have had issues that got exploited before you got them patched and your AntiVirus software up to date. That in mind - here is what I suggest to get the machine running faster, up-to-date and cleaner than it probably did before you turned it off. Start button -- RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) -- type in: winver -- Click OK. The picture at the top of the window that opens will give you the general (Operating System name and edition) while the line starting with the word "version" will give you the rest of the story. Post _both_ in response to this message verbatim. No paraphrasing - instead - ensure character-for-character copying. What version of Internet Explorer are you currently using? Easy to find out. Open Internet Explorer and while that is in-focus, press and hold the "ALT" key on your keyboard. With the "ALT" key still pressed, press (just once, no holding) the "H" key. Now, with the "ALT" key still pressed, press (just once, no holding) the "A" key. That will bring up the "About Internet Explorer" window. It will give you the exact version you are using - repeat what you see there in response to this message. Reboot so you start with a fresh machine. For everything here you will need to logon as an user with administrative (installation) priviledges. Fix your file/registry permissions... Ignore the title and follow the sub-section under "Advanced Troubleshooting" titled, "Method 1: Reset the registry and the file permissions" http://support.microsoft.com/kb/949377 *will take time ** Ignore the last step (6) - you should have SP3 - but if you don't, now is not the time. You will likely see errors pass by if you watching, even count up. No worries *at this time*. *After* that is done, continue on to the next part where you clean off some excess (unnecessary) files. It only removes those you definitely do not need, if you follow the directions *as given* and do not deviate. So reboot (for each of these steps, it is just best to reboot right before - but I will continue to point that out) and logon as an user with administrative priviledges. Download/install the "Windows Installer CleanUp Utility": http://support.microsoft.com/kb/290301 After installing, do the following: Start button -- RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) -- type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! -- Click OK. (The quotation marks and percentage signs and spacing should be exact.) It will flash by *quick*, don't expect much out of this step to get excited about. But the cleaner your machine is to start with, the better your luck will be later (not really luck - more like preparedness, but that's not as fun to think about, eh?) Reboot. This time (and this is one of the more time-consuming steps) you will be running (one at a time with reboots in-between each) three different anti-spyware/anti-malware applications to ensure you come up clean. Download, install, run, update and perform a full scan with the following (freeware version): SuperAntiSpyware http://www.superantispyware.com/ Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): MalwareBytes http://www.malwarebytes.com/ Reboot and logon as administrative user. Download and run the MSRT manually: http://www.microsoft.com/security/ma...e/default.mspx You may find nothing, you may find only cookies, you may think it is a waste of time - but if you do all this and report back here with what you do/don't find as you are doing all of it - you are adding more pieces to the puzzle and the entire picture just may become clearer and your problem resolved. Reboot and logon as administrative user. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/d...9-54D056D6F9F4 Reboot and logon as administrative user. Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 .... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button -- RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE -- Click OK. (If asked, select "Run.) -- Click on NEXT -- Select "I agree" and click on NEXT -- When it finishes installing, click on "Finish"... Reboot and logon as administrative user. Visit this web page: How do I reset Windows Update components? http://support.microsoft.com/kb/971058 .... and click on the "Microsoft Fix it" icon. When asked, select "RUN", both times. Check the "I agree" box and click on "Next". Check the box for "Run aggressive options (not recommended)" and click "Next". Let it finish up and follow the prompts until it is done. Close/exit and reboot when it is. You should now perform a full CHKDSK on your system drive (C... How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot You should now perform a full Defragment on your system drive (C... How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Uninstall any and all third-party firewall applications (ZoneAlarm, etc) and utilize the built-in Windows Firewall only. Reboot. Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#4
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Update taking forever to "install"
---
Questor wrote: My very old XP Home laptop, which I hadn't turned on in a long time, required 43 updates. One of them (I haven't a clue which one) required that the computer be turned off to install. I allowed the laptop to be turned off and then got the alternating "Do not turn off .... it will turn off automatically" and "Installing update 1 of 1". The message cycling has been going on now for over four hours with no discernible disk activity for the last hour. Usually when this type of update occurs, the whole computer shuts down except or the blue message screen but this time the mouse pointer is still active. No response from clicking or anything, but I am able to move it around the screen using the touchpad. This would indicate that perhaps not all the drivers have shut down and are causing the installation hang. My question is: Could this just be an interminably long and complicated update OR has my computer gone out to lunch? I doubt it required the computer to be 'turned off' to install. In fact - that would very well inhibit installation. Reboot/Restart - I can see. Sounds like you need to cleanup a bit - get things straightened out. If it needed 43 updates, it could have had issues that got exploited before you got them patched and your AntiVirus software up to date. That in mind - here is what I suggest to get the machine running faster, up-to-date and cleaner than it probably did before you turned it off. Start button -- RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) -- type in: winver -- Click OK. The picture at the top of the window that opens will give you the general (Operating System name and edition) while the line starting with the word "version" will give you the rest of the story. Post _both_ in response to this message verbatim. No paraphrasing - instead - ensure character-for-character copying. What version of Internet Explorer are you currently using? Easy to find out. Open Internet Explorer and while that is in-focus, press and hold the "ALT" key on your keyboard. With the "ALT" key still pressed, press (just once, no holding) the "H" key. Now, with the "ALT" key still pressed, press (just once, no holding) the "A" key. That will bring up the "About Internet Explorer" window. It will give you the exact version you are using - repeat what you see there in response to this message. Reboot so you start with a fresh machine. For everything here you will need to logon as an user with administrative (installation) priviledges. Fix your file/registry permissions... Ignore the title and follow the sub-section under "Advanced Troubleshooting" titled, "Method 1: Reset the registry and the file permissions" http://support.microsoft.com/kb/949377 *will take time ** Ignore the last step (6) - you should have SP3 - but if you don't, now is not the time. You will likely see errors pass by if you watching, even count up. No worries *at this time*. *After* that is done, continue on to the next part where you clean off some excess (unnecessary) files. It only removes those you definitely do not need, if you follow the directions *as given* and do not deviate. So reboot (for each of these steps, it is just best to reboot right before - but I will continue to point that out) and logon as an user with administrative priviledges. Download/install the "Windows Installer CleanUp Utility": http://support.microsoft.com/kb/290301 After installing, do the following: Start button -- RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) -- type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! -- Click OK. (The quotation marks and percentage signs and spacing should be exact.) It will flash by *quick*, don't expect much out of this step to get excited about. But the cleaner your machine is to start with, the better your luck will be later (not really luck - more like preparedness, but that's not as fun to think about, eh?) Reboot. This time (and this is one of the more time-consuming steps) you will be running (one at a time with reboots in-between each) three different anti-spyware/anti-malware applications to ensure you come up clean. Download, install, run, update and perform a full scan with the following (freeware version): SuperAntiSpyware http://www.superantispyware.com/ Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): MalwareBytes http://www.malwarebytes.com/ Reboot and logon as administrative user. Download and run the MSRT manually: http://www.microsoft.com/security/ma...e/default.mspx You may find nothing, you may find only cookies, you may think it is a waste of time - but if you do all this and report back here with what you do/don't find as you are doing all of it - you are adding more pieces to the puzzle and the entire picture just may become clearer and your problem resolved. Reboot and logon as administrative user. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/d...9-54D056D6F9F4 Reboot and logon as administrative user. Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 ... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button -- RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE -- Click OK. (If asked, select "Run.) -- Click on NEXT -- Select "I agree" and click on NEXT -- When it finishes installing, click on "Finish"... Reboot and logon as administrative user. Visit this web page: How do I reset Windows Update components? http://support.microsoft.com/kb/971058 ... and click on the "Microsoft Fix it" icon. When asked, select "RUN", both times. Check the "I agree" box and click on "Next". Check the box for "Run aggressive options (not recommended)" and click "Next". Let it finish up and follow the prompts until it is done. Close/exit and reboot when it is. You should now perform a full CHKDSK on your system drive (C... How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot You should now perform a full Defragment on your system drive (C... How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Uninstall any and all third-party firewall applications (ZoneAlarm, etc) and utilize the built-in Windows Firewall only. Reboot. Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. Shenan: Lots of updates require a shutdown/turn-on cycle. I get it several times a month on by XP/Vista and W7 machines. This particular one seems to be taking MUCH longer than normal. I have done everything you outline as well as several more items. None of them located any faults or unusual goings on. I've been working with computers and software for over 45 years, but in this particular instance I felt that perhaps someone else had run into this happening. Fully prepared to re-install XP Home, I simply pulled the charger, switched off, and pulled the battery. When I came back up (yes, it did boot up perfectly) I found that everything had installed correctly. My take on this is that some sort of glitch prevented the computer from fully turning itself off and needed a 'noodge'. Questor |
#5
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Update taking forever to "install"
---
Questor wrote: My very old XP Home laptop, which I hadn't turned on in a long time, required 43 updates. One of them (I haven't a clue which one) required that the computer be turned off to install. I allowed the laptop to be turned off and then got the alternating "Do not turn off .... it will turn off automatically" and "Installing update 1 of 1". The message cycling has been going on now for over four hours with no discernible disk activity for the last hour. Usually when this type of update occurs, the whole computer shuts down except or the blue message screen but this time the mouse pointer is still active. No response from clicking or anything, but I am able to move it around the screen using the touchpad. This would indicate that perhaps not all the drivers have shut down and are causing the installation hang. My question is: Could this just be an interminably long and complicated update OR has my computer gone out to lunch? I doubt it required the computer to be 'turned off' to install. In fact - that would very well inhibit installation. Reboot/Restart - I can see. Sounds like you need to cleanup a bit - get things straightened out. If it needed 43 updates, it could have had issues that got exploited before you got them patched and your AntiVirus software up to date. That in mind - here is what I suggest to get the machine running faster, up-to-date and cleaner than it probably did before you turned it off. Start button -- RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) -- type in: winver -- Click OK. The picture at the top of the window that opens will give you the general (Operating System name and edition) while the line starting with the word "version" will give you the rest of the story. Post _both_ in response to this message verbatim. No paraphrasing - instead - ensure character-for-character copying. What version of Internet Explorer are you currently using? Easy to find out. Open Internet Explorer and while that is in-focus, press and hold the "ALT" key on your keyboard. With the "ALT" key still pressed, press (just once, no holding) the "H" key. Now, with the "ALT" key still pressed, press (just once, no holding) the "A" key. That will bring up the "About Internet Explorer" window. It will give you the exact version you are using - repeat what you see there in response to this message. Reboot so you start with a fresh machine. For everything here you will need to logon as an user with administrative (installation) priviledges. Fix your file/registry permissions... Ignore the title and follow the sub-section under "Advanced Troubleshooting" titled, "Method 1: Reset the registry and the file permissions" http://support.microsoft.com/kb/949377 *will take time ** Ignore the last step (6) - you should have SP3 - but if you don't, now is not the time. You will likely see errors pass by if you watching, even count up. No worries *at this time*. *After* that is done, continue on to the next part where you clean off some excess (unnecessary) files. It only removes those you definitely do not need, if you follow the directions *as given* and do not deviate. So reboot (for each of these steps, it is just best to reboot right before - but I will continue to point that out) and logon as an user with administrative priviledges. Download/install the "Windows Installer CleanUp Utility": http://support.microsoft.com/kb/290301 After installing, do the following: Start button -- RUN (no "RUN"? Press the "Windows Key" + R on your keyboard) -- type in: "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g! -- Click OK. (The quotation marks and percentage signs and spacing should be exact.) It will flash by *quick*, don't expect much out of this step to get excited about. But the cleaner your machine is to start with, the better your luck will be later (not really luck - more like preparedness, but that's not as fun to think about, eh?) Reboot. This time (and this is one of the more time-consuming steps) you will be running (one at a time with reboots in-between each) three different anti-spyware/anti-malware applications to ensure you come up clean. Download, install, run, update and perform a full scan with the following (freeware version): SuperAntiSpyware http://www.superantispyware.com/ Reboot and logon as administrative user. Download, install, run, update and perform a full scan with the following (freeware version): MalwareBytes http://www.malwarebytes.com/ Reboot and logon as administrative user. Download and run the MSRT manually: http://www.microsoft.com/security/ma...e/default.mspx You may find nothing, you may find only cookies, you may think it is a waste of time - but if you do all this and report back here with what you do/don't find as you are doing all of it - you are adding more pieces to the puzzle and the entire picture just may become clearer and your problem resolved. Reboot and logon as administrative user. Download/Install the latest Windows Installer (for your OS): ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe ) http://www.microsoft.com/downloadS/d...9-54D056D6F9F4 Reboot and logon as administrative user. Download the latest version of the Windows Update agent from here (x86): http://go.microsoft.com/fwlink/?LinkID=91237 ... and save it to the root of your C:\ drive. After saving it to the root of the C:\ drive, do the following: Close all Internet Explorer windows and other applications. Start button -- RUN and type in: %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE -- Click OK. (If asked, select "Run.) -- Click on NEXT -- Select "I agree" and click on NEXT -- When it finishes installing, click on "Finish"... Reboot and logon as administrative user. Visit this web page: How do I reset Windows Update components? http://support.microsoft.com/kb/971058 ... and click on the "Microsoft Fix it" icon. When asked, select "RUN", both times. Check the "I agree" box and click on "Next". Check the box for "Run aggressive options (not recommended)" and click "Next". Let it finish up and follow the prompts until it is done. Close/exit and reboot when it is. You should now perform a full CHKDSK on your system drive (C... How to scan your disks for errors http://support.microsoft.com/kb/315265 * will take time and a reboot You should now perform a full Defragment on your system drive (C... How to Defragment your hard drives http://support.microsoft.com/kb/314848 * will take time Uninstall any and all third-party firewall applications (ZoneAlarm, etc) and utilize the built-in Windows Firewall only. Reboot. Log on as an user with administrative rights and open Internet Explorer and visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan... Every time you are about to click on something while at these web pages - first press and hold down the CTRL key while you click on it. You can release the CTRL key after clicking each time. Once the scan is done, select just _ONE_ of the high priority updates (deselect any others) and install it. Reboot again. If it did work - try the web page again - selecting no more than 3-5 at a time. Rebooting as needed. The Optional Software updates are generally safe - although I recommend against the "Windows Search" one and any of the "Office Live" ones or "Windows Live" ones for now. I would completely avoid the Optional Hardware updates. Also - I do not see any urgent need to install Internet Explorer 8 at this time. Seriously - do all that. This is like antibiotics - don't skip a single step, don't quit because you think things will be okay now - go through until the end, until you have done everything given in the order given. If you have a problem with a step come ask and let someone here get you through that step. If you don't understand how to do a step, come back and ask here about that step and let someone walk you through it. Then - when done - let everyone here know if it worked for you - or if you have more issues. Shenan: Lots of updates require a shutdown/turn-on cycle. I get it several times a month on by XP/Vista and W7 machines. This particular one seems to be taking MUCH longer than normal. I have done everything you outline as well as several more items. None of them located any faults or unusual goings on. I've been working with computers and software for over 45 years, but in this particular instance I felt that perhaps someone else had run into this happening. Fully prepared to re-install XP Home, I simply pulled the charger, switched off, and pulled the battery. When I came back up (yes, it did boot up perfectly) I found that everything had installed correctly. My take on this is that some sort of glitch prevented the computer from fully turning itself off and needed a 'noodge'. Questor |
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Questor wrote: Shenan: Lots of updates require a shutdown/turn-on cycle. I get it several times a month on by XP/Vista and W7 machines. This particular one seems to be taking MUCH longer than normal. I have done everything you outline as well as several more items. None of them located any faults or unusual goings on. I've been working with computers and software for over 45 years, but in this particular instance I felt that perhaps someone else had run into this happening. Fully prepared to re-install XP Home, I simply pulled the charger, switched off, and pulled the battery. When I came back up (yes, it did boot up perfectly) I found that everything had installed correctly. My take on this is that some sort of glitch prevented the computer from fully turning itself off and needed a 'noodge'. No windows updates require what you originally said, "that the computer be turned off to install". Semantics, really - but the requirement is for a restart/reboot. Power never has to cease flowing to your machine - so you do not have to "turn off" the machine and you did not mention a 'cycle', after all. *grin* You did everything I pointed out *in the order* I gave it? Although many of the items you should (*and may) do in your normal maintenance of the computer - that is not a random list of steps - but a 'do this, in this order, until you reach the last step...' procedure and no computer I know of could have done all that in that order in the 14 minutes it took you to respond to me. ;-) Why do people always assume quoting the number of years they have been doing something changes the answers? If the number of years they were doing whatever meant something to the particular issue at hand - they wouldn't have likely asked the question. ;-) I've been using and troubleshooting computers for a *long time* myself - but I don't think that because I have been doing that, someone else whose only been doing it for a week might not be able to tell me how to do something better. The ways computing has changed over the past 20 years - even more so over the last 30-50 years - boggles the mind and there is NO similarity on what I would have done in DOS/Unix/Windows 3.11 for workgroups/OS2 to what I would do in your given situation. At least I put the the punch cards in order for you. ;-) The .NET Framework updates can take a considerably long time, yes. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
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Update taking forever to "install"
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Questor wrote: Shenan: Lots of updates require a shutdown/turn-on cycle. I get it several times a month on by XP/Vista and W7 machines. This particular one seems to be taking MUCH longer than normal. I have done everything you outline as well as several more items. None of them located any faults or unusual goings on. I've been working with computers and software for over 45 years, but in this particular instance I felt that perhaps someone else had run into this happening. Fully prepared to re-install XP Home, I simply pulled the charger, switched off, and pulled the battery. When I came back up (yes, it did boot up perfectly) I found that everything had installed correctly. My take on this is that some sort of glitch prevented the computer from fully turning itself off and needed a 'noodge'. No windows updates require what you originally said, "that the computer be turned off to install". Semantics, really - but the requirement is for a restart/reboot. Power never has to cease flowing to your machine - so you do not have to "turn off" the machine and you did not mention a 'cycle', after all. *grin* You did everything I pointed out *in the order* I gave it? Although many of the items you should (*and may) do in your normal maintenance of the computer - that is not a random list of steps - but a 'do this, in this order, until you reach the last step...' procedure and no computer I know of could have done all that in that order in the 14 minutes it took you to respond to me. ;-) Why do people always assume quoting the number of years they have been doing something changes the answers? If the number of years they were doing whatever meant something to the particular issue at hand - they wouldn't have likely asked the question. ;-) I've been using and troubleshooting computers for a *long time* myself - but I don't think that because I have been doing that, someone else whose only been doing it for a week might not be able to tell me how to do something better. The ways computing has changed over the past 20 years - even more so over the last 30-50 years - boggles the mind and there is NO similarity on what I would have done in DOS/Unix/Windows 3.11 for workgroups/OS2 to what I would do in your given situation. At least I put the the punch cards in order for you. ;-) The .NET Framework updates can take a considerably long time, yes. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
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http://www.microsoft.com/communities...&cr=&sloc=&p=1 Questor wrote: Well, I'm not going to argue with anyone who knows it all completely. You've obviously made up your mind and continue to be argumentative. I have spoken my piece and will now ignore you. It's a discussion - not an argument. If you consider it anything else - you are the one being stubborn. ;-) I have ran and managed Windows machines for many years. Turning off has never been a requirement of any update I can think of off-hand. I do know that if you have your automatic updates set in a certain manner and/or you have downloaded/installed some updates that require a restart - and you choose to *shutdown* instead of restarting like it most likely pops up and asks you to do - it will want to install the updates and finish up before it officially shuts down. In Windows Vista and Windows 7 it can enve do 2 parts (of 3) during the restart (downhill part of the OS - where the services and such are shutting down, etc) and the final part (3rd of 3) when it comes back up. It's just that you seem to think that some update require you turn off your computer in order for them to install - when that is not true. Now maybe I misread/misunderstood what you were saying... In any case - maybe this can explain better what is being discussed... http://technet.microsoft.com/en-us/l...7141.aspx#EBAA Poit in fact - there are updates that *are* allowed to be installed during shutdown and updates that are not allowed/able to be installed during shutdow. There are none AFAIK that require a shutdown. This in Windows XP: http://www.geekstogo.com/forum/post-...tdown-JPG.html This in Windows Vista: http://www.vistax64.com/tutorials/16...tart-menu.html How to change the way this works in Windows Vista: http://www.vistax64.com/tutorials/16...ton-alert.html Again - AFAIK - there are no updates that require you to shutdown to install them. Restart - yes. Shutdown - no. If I understand your one paragraph, "That, to me, means turn off, not cycle down to CMOS and restart. Under those conditions there must be a complete power down cycle to effect the changes is what I read from that screen."; then we do disagree on that point - although I have provided links to external proof that is just a way of reminding you to install updates - the *requirement* is not there to actually *TURN OFF* the computer power - just restart really. It's just the reminder so you might actually do install the updates when you know the computer won't be doing anything else.. ;-) Not an argument - just waiting for the links on your side of the discussion showing me that the power-down/turn off is required by some updates. I cannot find it. I am asking you to teach me something I do not know. I am saying that I cannot find anywhere, nor does my experience tell me that what you say is factual. I am willing to learn that it is - asking that you do show me that it is so. I want to learn if I am incorrect or not in this case. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
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Update taking forever to "install"
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http://www.microsoft.com/communities...&cr=&sloc=&p=1 Questor wrote: Well, I'm not going to argue with anyone who knows it all completely. You've obviously made up your mind and continue to be argumentative. I have spoken my piece and will now ignore you. It's a discussion - not an argument. If you consider it anything else - you are the one being stubborn. ;-) I have ran and managed Windows machines for many years. Turning off has never been a requirement of any update I can think of off-hand. I do know that if you have your automatic updates set in a certain manner and/or you have downloaded/installed some updates that require a restart - and you choose to *shutdown* instead of restarting like it most likely pops up and asks you to do - it will want to install the updates and finish up before it officially shuts down. In Windows Vista and Windows 7 it can enve do 2 parts (of 3) during the restart (downhill part of the OS - where the services and such are shutting down, etc) and the final part (3rd of 3) when it comes back up. It's just that you seem to think that some update require you turn off your computer in order for them to install - when that is not true. Now maybe I misread/misunderstood what you were saying... In any case - maybe this can explain better what is being discussed... http://technet.microsoft.com/en-us/l...7141.aspx#EBAA Poit in fact - there are updates that *are* allowed to be installed during shutdown and updates that are not allowed/able to be installed during shutdow. There are none AFAIK that require a shutdown. This in Windows XP: http://www.geekstogo.com/forum/post-...tdown-JPG.html This in Windows Vista: http://www.vistax64.com/tutorials/16...tart-menu.html How to change the way this works in Windows Vista: http://www.vistax64.com/tutorials/16...ton-alert.html Again - AFAIK - there are no updates that require you to shutdown to install them. Restart - yes. Shutdown - no. If I understand your one paragraph, "That, to me, means turn off, not cycle down to CMOS and restart. Under those conditions there must be a complete power down cycle to effect the changes is what I read from that screen."; then we do disagree on that point - although I have provided links to external proof that is just a way of reminding you to install updates - the *requirement* is not there to actually *TURN OFF* the computer power - just restart really. It's just the reminder so you might actually do install the updates when you know the computer won't be doing anything else.. ;-) Not an argument - just waiting for the links on your side of the discussion showing me that the power-down/turn off is required by some updates. I cannot find it. I am asking you to teach me something I do not know. I am saying that I cannot find anywhere, nor does my experience tell me that what you say is factual. I am willing to learn that it is - asking that you do show me that it is so. I want to learn if I am incorrect or not in this case. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
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Update taking forever to "install"
Shenan Stanley wrote:
snipped http://www.microsoft.com/communities...&cr=&sloc=&p=1 Questor wrote: Well, I'm not going to argue with anyone who knows it all completely. You've obviously made up your mind and continue to be argumentative. I have spoken my piece and will now ignore you. It's a discussion - not an argument. I can't help but think of this Monty Python skit: http://www.youtube.com/watch?v=teMlv3ripSM |
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Update taking forever to "install"
Shenan Stanley wrote:
snipped http://www.microsoft.com/communities...&cr=&sloc=&p=1 Questor wrote: Well, I'm not going to argue with anyone who knows it all completely. You've obviously made up your mind and continue to be argumentative. I have spoken my piece and will now ignore you. It's a discussion - not an argument. I can't help but think of this Monty Python skit: http://www.youtube.com/watch?v=teMlv3ripSM |
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