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Windows 7 and HP LaserJet
Windows 7 Ultimate SP 1 (x64)
Hewlett Packard LaserJet Pro 200 Color (M251nw) I have been using Windows 7 for well over a year now. Until yesterday, I never had a crash (the blue screen of death). Yesterday, I installed a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes. I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft Security Essentials (not all at once but sequentially). None of them found anything. Has anyone else seen such a problem? If so, were you able to fix it? Followup-To: alt.windows7.general -- David E. Ross The Crimea is Putin's Sudetenland. The Ukraine will be Putin's Czechoslovakia. See http://www.rossde.com/editorials/edtl_PutinUkraine.html. |
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#2
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Windows 7 and HP LaserJet
David E. Ross wrote:
Windows 7 Ultimate SP 1 (x64) Hewlett Packard LaserJet Pro 200 Color (M251nw) I have been using Windows 7 for well over a year now. Until yesterday, I never had a crash (the blue screen of death). Yesterday, I installed a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes. I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft Security Essentials (not all at once but sequentially). None of them found anything. Has anyone else seen such a problem? If so, were you able to fix it? Followup-To: alt.windows7.general Use a System Restore point and go backwards to a time before the driver was installed ? Or alternately, uninstall the printer driver first, then use System Restore to go back in time. That covers cases where the restore point system, doesn't track certain changes the software package makes. Uninstalling the driver, tries to remove as much of it as possible. leaving the rest to get removed by restoring a System Restore point. A restore point should have been set, before the driver was installed. An HP print driver package has been known to put malformed entries in the Registry. And how you tell that happened, is when you next run a registry cleaner program, it finds the HP entry, tries to remove it, and *really* damages the registry. If you don't clean the registry, the HP entry can stay there without hurting anything. Paul |
#3
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Windows 7 and HP LaserJet
From: "David E. Ross"
Windows 7 Ultimate SP 1 (x64) Hewlett Packard LaserJet Pro 200 Color (M251nw) I have been using Windows 7 for well over a year now. Until yesterday, I never had a crash (the blue screen of death). Yesterday, I installed a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes. I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft Security Essentials (not all at once but sequentially). None of them found anything. Has anyone else seen such a problem? If so, were you able to fix it? Followup-To: alt.windows7.general The key is the contents of the NT Stop Error (which you failed to provide) and the examination of the mini-dump files by the use of NirSoft utility, BlueScreenView.exe. -- Dave Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk http://www.pctipp.ch/downloads/dl/35905.asp |
#4
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Windows 7 and HP LaserJet
On 2/6/2015 7:32 PM, David E. Ross wrote:
Windows 7 Ultimate SP 1 (x64) Hewlett Packard LaserJet Pro 200 Color (M251nw) I have been using Windows 7 for well over a year now. Until yesterday, I never had a crash (the blue screen of death). Yesterday, I installed a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes. I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft Security Essentials (not all at once but sequentially). None of them found anything. Has anyone else seen such a problem? If so, were you able to fix it? The crashes occur with the first print opertation after I powerup the printer. Then, I might have several print operations before the next crash. I got three such crashes today. Before installing this printer, I never had Windows 7 crash. Looking at the crash dumps via Nirsoft's BlueScreenView, none of them contain any reference to HP software. Each dump cites a different driver: pacer.sys, tcpip.sys, and ntoskrnl.exe. All are Microsoft products. -- David E. Ross The Crimea is Putin's Sudetenland. The Ukraine will be Putin's Czechoslovakia. See http://www.rossde.com/editorials/edtl_PutinUkraine.html. |
#5
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Windows 7 and HP LaserJet
Stormin' Norman wrote:
On Mon, 09 Feb 2015 16:46:09 -0800, "David E. Ross" wrote: On 2/6/2015 7:32 PM, David E. Ross wrote: Windows 7 Ultimate SP 1 (x64) Hewlett Packard LaserJet Pro 200 Color (M251nw) I have been using Windows 7 for well over a year now. Until yesterday, I never had a crash (the blue screen of death). Yesterday, I installed a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes. I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft Security Essentials (not all at once but sequentially). None of them found anything. Has anyone else seen such a problem? If so, were you able to fix it? The crashes occur with the first print opertation after I powerup the printer. Then, I might have several print operations before the next crash. I got three such crashes today. Before installing this printer, I never had Windows 7 crash. Looking at the crash dumps via Nirsoft's BlueScreenView, none of them contain any reference to HP software. Each dump cites a different driver: pacer.sys, tcpip.sys, and ntoskrnl.exe. All are Microsoft products. This sounds like it might be a memory issue. have you downloaded and run memtest86+ on your system? See: http://www.memtest.org/ RAM can go bad with the passage of time. I've lost two lots of "generic" unbranded RAM, around the 1.5 year mark. I had a motherboard in storage for three years. It had three DIMMs installed. All three DIMMs failed while in storage. Storage was in a heated room, so it was not the environmental conditions. And yet in the box containing five additional (unbranded) DIMMs from the same lot, the three new ones I selected from the box were perfectly fine. On some RAM, a simple bump of VDIMM voltage setting in the BIOS, will buy you more time. But some memory errors are "stuck at" type, and not transient errors. With a "stuck at", it's like a bad pixel on an LCD screen. The error shows up in memtest86+ at exactly the same place each time. And that's the primary purpose of memtest86+, is identifying stuck at faults. Paul |
#6
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Windows 7 and HP LaserJet [SOLVED, I think]
On 2/9/2015 4:46 PM, David E. Ross wrote:
On 2/6/2015 7:32 PM, David E. Ross wrote: Windows 7 Ultimate SP 1 (x64) Hewlett Packard LaserJet Pro 200 Color (M251nw) I have been using Windows 7 for well over a year now. Until yesterday, I never had a crash (the blue screen of death). Yesterday, I installed a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes. I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft Security Essentials (not all at once but sequentially). None of them found anything. Has anyone else seen such a problem? If so, were you able to fix it? The crashes occur with the first print opertation after I powerup the printer. Then, I might have several print operations before the next crash. I got three such crashes today. Before installing this printer, I never had Windows 7 crash. Looking at the crash dumps via Nirsoft's BlueScreenView, none of them contain any reference to HP software. Each dump cites a different driver: pacer.sys, tcpip.sys, and ntoskrnl.exe. All are Microsoft products. Shortly after posting the above, I did a search of the HP Web site for "crash Windows LaserJet". From that, I found http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Laserjet-Pro-200-color-MFP-M276nw-Crashes-PC-with-BSOD/m-p/2635007/highlight/true#M46221, which suggested that the problem is that the printer is plugged into a USB 3 port and might do better with a USB 2 port. My USB ports are not labeled. I moved the printer's USB plug from the second row to the first, I have now printed three times without a crash. I then looked up "universal serial buss" on Wikipedia. It said that USB 3 ports are blue. Yes, the port I had been using was blue; the one I am now using is black. Other than my tax returns, I don't print much. Thus, I am not entirely sure the crash problem is gone. However, I would have seen at least one crash since changing the ports; but I have not had any. By the way, this indicates that backwards compatibility of USB 3 is not always true. If USB 2 ports are not available in future systems, there will be some serious problems. -- David E. Ross The Crimea is Putin's Sudetenland. The Ukraine will be Putin's Czechoslovakia. See http://www.rossde.com/editorials/edtl_PutinUkraine.html. |
#7
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Windows 7 and HP LaserJet [SOLVED, I think]
On 2/10/2015 12:03 PM, David E. Ross wrote:
On 2/9/2015 4:46 PM, David E. Ross wrote: On 2/6/2015 7:32 PM, David E. Ross wrote: Windows 7 Ultimate SP 1 (x64) Hewlett Packard LaserJet Pro 200 Color (M251nw) I have been using Windows 7 for well over a year now. Until yesterday, I never had a crash (the blue screen of death). Yesterday, I installed a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes. I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft Security Essentials (not all at once but sequentially). None of them found anything. Has anyone else seen such a problem? If so, were you able to fix it? The crashes occur with the first print opertation after I powerup the printer. Then, I might have several print operations before the next crash. I got three such crashes today. Before installing this printer, I never had Windows 7 crash. Looking at the crash dumps via Nirsoft's BlueScreenView, none of them contain any reference to HP software. Each dump cites a different driver: pacer.sys, tcpip.sys, and ntoskrnl.exe. All are Microsoft products. Shortly after posting the above, I did a search of the HP Web site for "crash Windows LaserJet". From that, I found http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Laserjet-Pro-200-color-MFP-M276nw-Crashes-PC-with-BSOD/m-p/2635007/highlight/true#M46221, which suggested that the problem is that the printer is plugged into a USB 3 port and might do better with a USB 2 port. My USB ports are not labeled. I moved the printer's USB plug from the second row to the first, I have now printed three times without a crash. I then looked up "universal serial buss" on Wikipedia. It said that USB 3 ports are blue. Yes, the port I had been using was blue; the one I am now using is black. Other than my tax returns, I don't print much. Thus, I am not entirely sure the crash problem is gone. However, I would have seen at least one crash since changing the ports; but I have not had any. By the way, this indicates that backwards compatibility of USB 3 is not always true. If USB 2 ports are not available in future systems, there will be some serious problems. The puzzling part of this and the solution is interesting, in that you mentioned tcpip.sys as one of the overall problem area. This indicated to me that the printer might have been connected to an ethernet or wifi port. I suspect that the printer may have these as alternatives or options, and the printer driver installation may have also installed all or part of the drivers for the other possible interfaces. The USB 3 problems you have had are not that uncommon as a general thing, mostly occurring with external USB HDs and so forth. Even more interesting is that some USB 3 related problems also exist/existed? in win 8 and there has been some success using older win 7 drivers. I'm not up to date on understanding win8 & 8.1 patches (updates) so I don't know what the current issues might be. I do know that some of the USB to WiFi adapters that worked with win 7 and earlier have what appears to be intermittent initialization/reset difficulties in win 8 & 8.1. |
#8
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Windows 7 and HP LaserJet [SOLVED, I think]
David E. Ross wrote:
On 2/9/2015 4:46 PM, David E. Ross wrote: On 2/6/2015 7:32 PM, David E. Ross wrote: Windows 7 Ultimate SP 1 (x64) Hewlett Packard LaserJet Pro 200 Color (M251nw) I have been using Windows 7 for well over a year now. Until yesterday, I never had a crash (the blue screen of death). Yesterday, I installed a HP LaserJet Pro 200 printer. Since then, I am getting frequent crashes. I scanned my PC with AVG Free 2015, Malwarebytes Free, and Microsoft Security Essentials (not all at once but sequentially). None of them found anything. Has anyone else seen such a problem? If so, were you able to fix it? The crashes occur with the first print opertation after I powerup the printer. Then, I might have several print operations before the next crash. I got three such crashes today. Before installing this printer, I never had Windows 7 crash. Looking at the crash dumps via Nirsoft's BlueScreenView, none of them contain any reference to HP software. Each dump cites a different driver: pacer.sys, tcpip.sys, and ntoskrnl.exe. All are Microsoft products. Shortly after posting the above, I did a search of the HP Web site for "crash Windows LaserJet". From that, I found http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Laserjet-Pro-200-color-MFP-M276nw-Crashes-PC-with-BSOD/m-p/2635007/highlight/true#M46221, which suggested that the problem is that the printer is plugged into a USB 3 port and might do better with a USB 2 port. My USB ports are not labeled. I moved the printer's USB plug from the second row to the first, I have now printed three times without a crash. I then looked up "universal serial buss" on Wikipedia. It said that USB 3 ports are blue. Yes, the port I had been using was blue; the one I am now using is black. Other than my tax returns, I don't print much. Thus, I am not entirely sure the crash problem is gone. However, I would have seen at least one crash since changing the ports; but I have not had any. By the way, this indicates that backwards compatibility of USB 3 is not always true. If USB 2 ports are not available in future systems, there will be some serious problems. A USB3 port has nine pins in it. Four pins connect to a USB2 logic block. Five pins connect to a USB3 logic block. Using a USB2 cable, has only the USB2 pins connected. It cannot use USB3 protocol. The five USB3 contacts don't even touch. There still has to be a driver for that USB2 block, and I don't know if it's the bog-standard (Windows built-in) driver or not. I would be checking the branding on the USB3 controller chip, and see if it is Etron or not. They had some driver problems after chip release. If it is a separate controller chip and not on the Southbridge, a driver update may fix the problem for you. This is the only set of entries I see for Etron. In Device Manager, check the Properties list for that USB3 entry, and try to find a HardwareID for comparison. 1b6f Etron Technology, Inc. 7023 EJ168 USB 3.0 Host Controller 7052 EJ188/EJ198 USB 3.0 Host Controller HTH, Paul |
#9
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Windows 7 and HP LaserJet [SOLVED, I think]
On Tue, 10 Feb 2015 09:03:12 -0800, David E. Ross wrote:
Shortly after posting the above, I did a search of the HP Web site for "crash Windows LaserJet". From that, I found http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/Laserjet-Pro-200-color-MFP-M276nw-Crashes-PC-with-BSOD/m-p/2635007/highlight/true#M46221, which suggested that the problem is that the printer is plugged into a USB 3 port and might do better with a USB 2 port. My USB ports are not labeled. I moved the printer's USB plug from the second row to the first, I have now printed three times without a crash. I then looked up "universal serial buss" on Wikipedia. It said that USB 3 ports are blue. Yes, the port I had been using was blue; the one I am now using is black. They *are* labeled, but in a hieroglyphic that you hadn't been previously informed of: blue port. Now you know :-) .... By the way, this indicates that backwards compatibility of USB 3 is not always true. If USB 2 ports are not available in future systems, there will be some serious problems. IMO, backwards compatibility is not always true *only if* there are bugs in the drivers... -- Gene E. Bloch (Stumbling Bloch) |
#10
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Windows 7 and HP LaserJet [SOLVED, I think]
On Tue, 10 Feb 2015 17:39:56 -0800, Gene E. Bloch wrote:
By the way, this indicates that backwards compatibility of USB 3 is not always true. If USB 2 ports are not available in future systems, there will be some serious problems. IMO, backwards compatibility is not always true *only if* there are bugs in the drivers... The user manual for my Asus motherboards say that USB3.0 can only be used for storage devices, note *can*, not should. Even the manual for the X99-Pro (which I'm considering as my next motherboard) says this in the section on the back panel connectors, page 2-15, even though up front it states that USB3.0 ports are fully compatible with the earlier versions of USB (presumably only when used with storage devices). -- Faster, cheaper, quieter than HS2 and built in 5 years; UKUltraspeed http://www.500kmh.com/ |
#11
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Windows 7 and HP LaserJet [SOLVED, I think]
On Wed, 11 Feb 2015 08:59:18 +0000 (GMT), Rodney Pont wrote:
On Tue, 10 Feb 2015 17:39:56 -0800, Gene E. Bloch wrote: By the way, this indicates that backwards compatibility of USB 3 is not always true. If USB 2 ports are not available in future systems, there will be some serious problems. IMO, backwards compatibility is not always true *only if* there are bugs in the drivers... The user manual for my Asus motherboards say that USB3.0 can only be used for storage devices, note *can*, not should. Even the manual for the X99-Pro (which I'm considering as my next motherboard) says this in the section on the back panel connectors, page 2-15, even though up front it states that USB3.0 ports are fully compatible with the earlier versions of USB (presumably only when used with storage devices). I'm guessing that you're saying that you agree with me :-) Contrary to what I have surmised are your wishes, I'd say you're reinforcing my opinion... -- Gene E. Bloch (Stumbling Bloch) |
#12
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Windows 7 and HP LaserJet [SOLVED, I think]
On 2/11/2015 6:59 PM, Gene E. Bloch wrote:
On Wed, 11 Feb 2015 08:59:18 +0000 (GMT), Rodney Pont wrote: On Tue, 10 Feb 2015 17:39:56 -0800, Gene E. Bloch wrote: By the way, this indicates that backwards compatibility of USB 3 is not always true. If USB 2 ports are not available in future systems, there will be some serious problems. IMO, backwards compatibility is not always true *only if* there are bugs in the drivers... The user manual for my Asus motherboards say that USB3.0 can only be used for storage devices, note *can*, not should. Even the manual for the X99-Pro (which I'm considering as my next motherboard) says this in the section on the back panel connectors, page 2-15, even though up front it states that USB3.0 ports are fully compatible with the earlier versions of USB (presumably only when used with storage devices). I'm guessing that you're saying that you agree with me :-) Contrary to what I have surmised are your wishes, I'd say you're reinforcing my opinion... Some of the MBDs will not boot from a USB 3 port, although they may from USB 2 ports. Also, I have an older external HD that cannot make up it's (or the PC's) mind between USB 2 & 3 on the same physical port. Don't know if it's drive firmware/controller or a Win USB driver problem. |
#13
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Windows 7 and HP LaserJet [SOLVED, I think]
On Wed, 11 Feb 2015 15:59:48 -0800, Gene E. Bloch wrote:
By the way, this indicates that backwards compatibility of USB 3 is not always true. If USB 2 ports are not available in future systems, there will be some serious problems. IMO, backwards compatibility is not always true *only if* there are bugs in the drivers... The user manual for my Asus motherboards say that USB3.0 can only be used for storage devices, note *can*, not should. Even the manual for the X99-Pro (which I'm considering as my next motherboard) says this in the section on the back panel connectors, page 2-15, even though up front it states that USB3.0 ports are fully compatible with the earlier versions of USB (presumably only when used with storage devices). I'm guessing that you're saying that you agree with me :-) Contrary to what I have surmised are your wishes, I'd say you're reinforcing my opinion... Why would I wish to disagree with you? I'm just adding more information to the discussion. I'm happy for people to make up their own minds and I have no idea if Asus say the above due to driver bugs or hardware incompatibilities. -- Faster, cheaper, quieter than HS2 and built in 5 years; UKUltraspeed http://www.500kmh.com/ |
#14
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Windows 7 and HP LaserJet [SOLVED, I think]
On Sat, 14 Feb 2015 06:32:11 +0000 (GMT), Rodney Pont wrote:
On Wed, 11 Feb 2015 15:59:48 -0800, Gene E. Bloch wrote: By the way, this indicates that backwards compatibility of USB 3 is not always true. If USB 2 ports are not available in future systems, there will be some serious problems. IMO, backwards compatibility is not always true *only if* there are bugs in the drivers... The user manual for my Asus motherboards say that USB3.0 can only be used for storage devices, note *can*, not should. Even the manual for the X99-Pro (which I'm considering as my next motherboard) says this in the section on the back panel connectors, page 2-15, even though up front it states that USB3.0 ports are fully compatible with the earlier versions of USB (presumably only when used with storage devices). I'm guessing that you're saying that you agree with me :-) Contrary to what I have surmised are your wishes, I'd say you're reinforcing my opinion... Why would I wish to disagree with you? I'm just adding more information to the discussion. I'm happy for people to make up their own minds and I have no idea if Asus say the above due to driver bugs or hardware incompatibilities. I'm also saying that we are allowed to have differing opinions. It's OK with me if you disagree, as you just indicated that it's OK if I disagree. But as I read what I just wrote, it sounds wrong :-) OK, all I really mean is that, faced with the same facts (where we obviously agree) we have different opinions, which seems to be OK with both of us. I for one can't prove that the problem is due to bugs, so it really *is* an opinion in my case :-) For fun I should try some non-storage devices on my USB3 ports (it's an Asus MB, BTW). Not right now, lunch is almost ready... -- Gene E. Bloch (Stumbling Bloch) |
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