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#16
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O.T. Malwarebytes:
I followed the instructions and it said it would
give me the option of re-installing malwarebytes afterward but it hasn't. Also, the premium version on the Dell 780 just expired. I'm still able to do a scan on it but would appreciate a clean link for the 8500 because it's gone. Thanks, Robert |
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#17
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O.T. Malwarebytes:
Mark Twain wrote:
I followed the instructions and it said it would give me the option of re-installing malwarebytes afterward but it hasn't. Also, the premium version on the Dell 780 just expired. I'm still able to do a scan on it but would appreciate a clean link for the 8500 because it's gone. Thanks, Robert This downloads some version. https://www.malwarebytes.com/mwb-download/thankyou/ https://data-cdn.mbamupdates.com/web...2-1.0.7577.exe 78,485,312 bytes SHA1: 98E56D7D1C0FC1399B520AA2C97008A3F355FD0A ******* This shows pictures of the install. https://support.malwarebytes.com/docs/DOC-1141 "If you have purchased a Premium license, refer to the article ..." https://support.malwarebytes.com/docs/DOC-1142 Just a guess, Paul |
#18
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O.T. Malwarebytes:
I installed Malwarebytes again but the pop-up
returned. I still think this is weird. I also had a trial version of premium on the 780 which just expired and it doesn't do this. It just has pop-up's which notified me that the premium expired and I clicked the box saying I don't need real time protection. Then it lets me do a scan. The thing is I've done this before. Why does it keep returning? Should I turn off 'Show notifications when real time protection settings are turned off'? I'm wondering why this started in the first place. I may just look into changing the drive letters after all. Robert |
#19
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O.T. Malwarebytes:
I just thought of something,....if I change
my drive/volume letters won't that mess up my backups? On second thought,. I can live with the annoyance but I still think it's weird that it just started doing this all on it's own. Thanks, Robert |
#20
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O.T. Malwarebytes:
Mark Twain wrote:
I just thought of something,....if I change my drive/volume letters won't that mess up my backups? On second thought,. I can live with the annoyance but I still think it's weird that it just started doing this all on it's own. Thanks, Robert The Malwarebytes people could fix their code. What I can't figure out, is why they don't fix it. It should be pretty obvious, the mistake they're making. It's a removable device, and you can check whether media is present or not. Yeah, I know a rootkit could be present. The rootkit could be hiding the media which is really present. And so on. But they should be scanning for a rootkit first - when the machine is found to be clean, then they can trust the "media is present" flag. Paul |
#21
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O.T. Malwarebytes:
Exactly,.. it's not a good image to project
when your own software is faulty. Thanks, Robert |
#22
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O.T. Malwarebytes:
I started doing my monthly backups and before I do I
always runs all the scans first and make a restore point. When I opened Malwarebytes on the 8500 it had the same pop-up error but the 780 had none and opened normally yet both had the free trial premium offer and both expired but only the 8500 has this pop-up error. Why is one computer affected and not the other? Robert |
#23
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O.T. Malwarebytes:
Mark Twain wrote:
I started doing my monthly backups and before I do I always runs all the scans first and make a restore point. When I opened Malwarebytes on the 8500 it had the same pop-up error but the 780 had none and opened normally yet both had the free trial premium offer and both expired but only the 8500 has this pop-up error. Why is one computer affected and not the other? Robert Do they both have card readers on the front of the computer ? If the 780 didn't have a card reader, or if it did have a card reader and the cabling was disconnected, then you wouldn't expect Malwarebytes to trip over it. Paul |
#24
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O.T. Malwarebytes:
Ahhh that's the difference,.. the 780 just has
USB port but no card readers. Maybe someday Malwarebtyes will fix this. Did all the scans and made a restore point and did my Mrimg backups. Thanks, Robert |
#25
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O.T. Malwarebytes:
I don't take any credit but I did contact malwarebytes
about the problem and I laid out that they have ongoing problem on their end. Well,.. today everything is working fine,.... Robert |
#26
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O.T. Malwarebytes:
I thought I would share malwarebytes response:
Hi Robert*, I'm happy to hear that this is resolved. I'm sorry that you got that message, I have seen that before, but it's a Windows issue that we don't have any control over. Sounds like the latest Microsoft update or maybe a simple reboot was able to correct it. I'm going to close out this ticket. Let me know if there is anything else I can do for you. Thank you, Derek | Technical Product Specialist | support.malwarebytes.com |
#27
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O.T. Malwarebytes:
I always run Windows update and I just
checked and everything is up to date but guess what? The pop-up has returned. So how could it be Windows and I've already rebooted a couple of times today. Robert |
#28
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O.T. Malwarebytes:
Mark Twain wrote:
I always run Windows update and I just checked and everything is up to date but guess what? The pop-up has returned. So how could it be Windows and I've already rebooted a couple of times today. Robert Do you regularly use the 4-in-1 card reader on your 8500 ? Maybe you could just plug the cable for it, inside the tower or something. For my SD card, I use a USB stick with an SD slot on it. That's my reader. It is only plugged in, when I'm using it. Paul |
#29
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O.T. Malwarebytes:
I do not understand what you mean of
plugging what cable where? I do the same exact thing with my SD slot and use a USB stick from my camera to upload pictures. Then I click to safely unplug it, that's all. I regularly check for Windows updates but I ran it after receiving his message just to make sure and my Windows is up to date. Robert |
#30
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O.T. Malwarebytes:
Mark Twain wrote:
I do not understand what you mean of plugging what cable where? I do the same exact thing with my SD slot and use a USB stick from my camera to upload pictures. Then I click to safely unplug it, that's all. I regularly check for Windows updates but I ran it after receiving his message just to make sure and my Windows is up to date. Robert That was a typo. I was suggesting unplugging the card reader in the 8500, so Malwarebytes could no longer see it. If you're using an external USB stick for your SD, then you might not need the function of the internal 4-in-1 card reader. Paul |
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