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#46
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The crazy cursor update
"RHB" wrote in message ... ----- Original Message ----- From: "Neil" Newsgroups: alt.comp.os.windows-10 Sent: Wednesday, August 28, 2019 8:47 PM Subject: The crazy cursor update On 8/28/2019 1:57 PM, RHB wrote: They suspect it's the mother-board. Any ideas. I don't know where to go from here. Take it to another repair shop? Try and buy a MB and install it ourselves. I'd hate to have to recycle it because it's only 13 months old and my favorite LT. Unless you experienced something that would physically damage the motherboard, such as a large voltage surge, this sounds like a driver problem to me. Unfortunately, it may not be an easy one to solve, but I would start by thoroughly studying the System Error Log. That should give you some idea what is failing. All I can find is the event viewer. What is the relevent info there? I see no "error log" anywhere there. The search feature a the botton left next to the start button doesn't search the computer, just the net. Does error log have another name under W-10? There are thousands of errors. I have no idea what any of them mean. Example: Kernel Event Tracing. Another is: VSS. And there's an ESENT. None of them mean anything to me. |
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#47
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The crazy cursor update
"Frank Slootweg" wrote in message ... RHB wrote: They suspect it's the mother-board. Any ideas. I don't know where to go from here. Take it to another repair shop? Try and buy a MB and install it ourselves. I'd hate to have to recycle it because it's only 13 months old and my favorite LT. As others have mentioned, "They suspect it's the mother-board." mostly means "We don't have a clue." A hardware problem is possible, but sofar there is no indication that it is likely. More likely are fscked up drivers, especially now these clowns "updated all drivers", a big no-no in troubleshooting. The same problem exiated before they ran thier anti-scumware, found nothing, and reinstalled the OS. They did a System Recovery. I did another SR to remove any drivers they istalled. The SAME exact problems remained. See the advice of others to try the problem devices in the BIOS (easy) or/and a bootable Linux (probably not so easy for you). How do I find anything about devices in the BIOS? I see nothing on any of the tabs that applies to devices such as keyboards, mice, motherboards etc. And see my advice in your previous thread: From: Frank Slootweg Subject: Cursor went wild - W-10 HP laptop Newsgroups: alt.comp.os.windows-10 Message-ID: Date: Sun, 25 Aug 2019 12:01:38 -0000 When you respond, at least report what it says in Device Manager under: - Human Interface Devices - Keyboards - Mice and other pointing devices For each of these categories, open them (by clicking on the right trangle), list each of the members and check/list the Properties tabs of these members. I.e. for example: Keyboards - Standard PS/2 Keyboard - right-click - Properties - 'General' tab - Device status - What does it say? Of course screenshots are fine as well. |
#48
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The crazy cursor update
RHB wrote:
I have Linux on a DVD but there was no way to run it. How do I access it? Either work out which function key (may need "Fn" modifier key on a laptop) to use at boot time, to enter the settings BIOS and change the boot order from HD to DVD, or which function key will give you a one-off boot menu ... |
#49
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The crazy cursor update
On 9/1/2019 11:46 PM, RHB wrote:
"RHB" wrote in message ... ----- Original Message ----- From: "Neil" Newsgroups: alt.comp.os.windows-10 Sent: Wednesday, August 28, 2019 8:47 PM Subject: The crazy cursor update On 8/28/2019 1:57 PM, RHB wrote: They suspect it's the mother-board. Any ideas. I don't know where to go from here. Take it to another repair shop? Try and buy a MB and install it ourselves. I'd hate to have to recycle it because it's only 13 months old and my favorite LT. Unless you experienced something that would physically damage the motherboard, such as a large voltage surge, this sounds like a driver problem to me. Unfortunately, it may not be an easy one to solve, but I would start by thoroughly studying the System Error Log. That should give you some idea what is failing. All I can find is the event viewer. What is the relevent info there? I see no "error log" anywhere there. The search feature a the botton left next to the start button doesn't search the computer, just the net. Does error log have another name under W-10? There are thousands of errors. I have no idea what any of them mean. Example: Kernel Event Tracing. Another is: VSS. And there's an ESENT. None of them mean anything to me. The important information isn't the title of the event, it's what happened to cause the error. Those details are provided, and you can do a search on them to learn what they mean. Those who insist on "managing" their computer have to be able to understand the errors. Your other option is to toss the computer and buy another one, but next time I'd suggest that you get something other than a Windows machine. -- best regards, Neil |
#50
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The crazy cursor update
On 2019-09-01 10:46 p.m., RHB wrote:
----- Original Message ----- From: "Char Jackson" Newsgroups: alt.comp.os.windows-10 Sent: Friday, August 30, 2019 12:43 AM Subject: The crazy cursor update On Fri, 30 Aug 2019 00:28:22 -0400, "RHB" wrote: I think I'll download linux on this machine and try and install it on the sick one. As others have pointed out, you don't need to install Linux, you just need to boot Linux. How is Linux "booted" on a machine that runs windows? That LT has a DVD drive but when I put the DVD with Linux on it, there was no way to run it. Instead of loading an operating system from the hard disk as it does with Windows, the computer loads the operating system installed on a DVD. If your computer isn't loading Linux from the DVD, I reckon that it wasn't installed onto the disc properly (burn the ISO onto the disc rather than copy the file onto it) or the BIOS wasn't configured to load from the CD/DVD drive first. If that's too difficult, others have also pointed out that you can boot into the BIOS setup screens and let it sit there, cooking, to see if similar issues crop up. The whole idea behind these things is to take your current Windows installation out of the picture long enough to see whether the problem exists outside of Windows. These things have been suggested several times already. I'll see if I can locate those posts. Thanks. I'll see if I can Google how that is done. Ideally, you'd have someone in your immediate vicinity show you how to do it. Once you see it and get a proper, direct explanation for it, it becomes something of child's play. Unfortunately, written directions such as these don't always translate because they don't factor in the current context of what you're experiencing. |
#51
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The crazy cursor update
On 2019-09-01 11:41 p.m., RHB wrote:
"Neil" wrote in message ... On 8/28/2019 10:56 PM, RHB wrote: All I can find is the event viewer. What is the relevent info there? I see no "error log" anywhere there. The search feature a the botton left next to the start button doesn't search the computer, just the net. Does error log have another name under W-10? (Event Viewer Windows Logs System) You might also want to check Setup and Application logs. You will be able to see if there is a problem. OK, Got it. I says 1,094 errors. Warnigs 376 Information 5,680 And so on............. What does info like that tell us? It's too much to type hundreds of these here. The OS is brand new. Both the shop and I did System Recoveries. And so on............. As funny as this will sound, it's quite normal for there to be 1,094 errors in the logs. It's nice that someone suggested looking in there but unless you know exactly what to look for, it's a mess and doesn't reveal anything. |
#52
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The crazy cursor update
"Paul" wrote in message ... RHB wrote: ----- Original Message ----- From: "Char Jackson" Newsgroups: alt.comp.os.windows-10 Sent: Friday, August 30, 2019 12:43 AM Subject: The crazy cursor update On Fri, 30 Aug 2019 00:28:22 -0400, "RHB" wrote: I think I'll download linux on this machine and try and install it on the sick one. As others have pointed out, you don't need to install Linux, you just need to boot Linux. How is Linux "booted" on a machine that runs windows? That LT has a DVD drive but when I put the DVD with Linux on it, there was no way to run it. If that's too difficult, others have also pointed out that you can boot into the BIOS setup screens and let it sit there, cooking, to see if similar issues crop up. The whole idea behind these things is to take your current Windows installation out of the picture long enough to see whether the problem exists outside of Windows. These things have been suggested several times already. I'll see if I can locate those posts. Thanks. I'll see if I can Google how that is done. The "Popup Boot" key is what you want to learn about. Take a recent computer I bought. A refurb. F2 Enter BIOS setup F12 Popup boot In popup boot, you can select (at least) a "class" of device to boot. My refurb has "boot from a CD" or "boot from a hard drive". The reason I want to use Popup Boot, is to override the habit of the hard drive booting all the time. So if the "default" boot is working OK for you, you can try the Popup Boot key, just as POST appears on the BIOS screen. I see no "popup boot key" or "POST" appearing on the BIOS screen at any time. There was something about having to be the Administrator to see or change certain things. I'm not the Admin of that PC anymore since the System Recovery. If you cannot see POST text, your computer is set to display a branded "Splash screen". On some motherboards, you enter the BIOS setup, and untick the "Splash screen" option. That option doesn't appear. Just the usual 4 tabs. Then, when the computer boots, you'll see some text indicating what it is doing. This can also include a text message announcing what the BIOS setup key is and what the Popup Boot key is. https://kb.wisc.edu/58779 HP Boot menu key = ESC or F9 BIOS setup = F10 I'll try it again and see how far I get..... It could be ESC key or F9 key would allow selecting the DVD. And... don't forget. If the BIOS next pops up "Press any key to boot from DVD" right after that, you have only a few seconds to press the space bar or similar to start the boot via the DVD. If you don't press the space bar, the hard drive boots again. This is handy when you're installing an OS, but a nuisance at other times (like when running a Linux DVD). Thanks. I'll see what happens. Odd a hardware problem would not appear for 4 hours at one time and in only a few minutes the next time. Paul |
#53
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The crazy cursor update
RHB wrote:
"Paul" wrote in message ... RHB wrote: ----- Original Message ----- From: "Char Jackson" Newsgroups: alt.comp.os.windows-10 Sent: Friday, August 30, 2019 12:43 AM Subject: The crazy cursor update On Fri, 30 Aug 2019 00:28:22 -0400, "RHB" wrote: I think I'll download linux on this machine and try and install it on the sick one. As others have pointed out, you don't need to install Linux, you just need to boot Linux. How is Linux "booted" on a machine that runs windows? That LT has a DVD drive but when I put the DVD with Linux on it, there was no way to run it. If that's too difficult, others have also pointed out that you can boot into the BIOS setup screens and let it sit there, cooking, to see if similar issues crop up. The whole idea behind these things is to take your current Windows installation out of the picture long enough to see whether the problem exists outside of Windows. These things have been suggested several times already. I'll see if I can locate those posts. Thanks. I'll see if I can Google how that is done. The "Popup Boot" key is what you want to learn about. Take a recent computer I bought. A refurb. F2 Enter BIOS setup F12 Popup boot In popup boot, you can select (at least) a "class" of device to boot. My refurb has "boot from a CD" or "boot from a hard drive". The reason I want to use Popup Boot, is to override the habit of the hard drive booting all the time. So if the "default" boot is working OK for you, you can try the Popup Boot key, just as POST appears on the BIOS screen. I see no "popup boot key" or "POST" appearing on the BIOS screen at any time. There was something about having to be the Administrator to see or change certain things. I'm not the Admin of that PC anymore since the System Recovery. If you cannot see POST text, your computer is set to display a branded "Splash screen". On some motherboards, you enter the BIOS setup, and untick the "Splash screen" option. That option doesn't appear. Just the usual 4 tabs. Then, when the computer boots, you'll see some text indicating what it is doing. This can also include a text message announcing what the BIOS setup key is and what the Popup Boot key is. https://kb.wisc.edu/58779 HP Boot menu key = ESC or F9 BIOS setup = F10 I'll try it again and see how far I get..... It could be ESC key or F9 key would allow selecting the DVD. And... don't forget. If the BIOS next pops up "Press any key to boot from DVD" right after that, you have only a few seconds to press the space bar or similar to start the boot via the DVD. If you don't press the space bar, the hard drive boots again. This is handy when you're installing an OS, but a nuisance at other times (like when running a Linux DVD). Thanks. I'll see what happens. Odd a hardware problem would not appear for 4 hours at one time and in only a few minutes the next time. You must do a "complete shutdown" on Windows 10, to expect to have control over the machine during BIOS POST. Your symptoms suggest a machine which is either using Fast Boot or is Hibernated. "If you would like to perform a full shutdown, simply hold down the SHIFT key on your keyboard and then click the 'Shut down' option in the Start Menu, or on the sign-in screen. This will immediately close any open applications without prompting to save your work, and completely shut down your PC." There are probably other ways to do that. Like in an Administrator Command Prompt, shutdown /? # Review shutdown options shutdown /s /f # Do it. Paul |
#54
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The crazy cursor update
"Rabid Robot" wrote in message ... On 2019-09-01 10:46 p.m., RHB wrote: ----- Original Message ----- From: "Char Jackson" Newsgroups: alt.comp.os.windows-10 Sent: Friday, August 30, 2019 12:43 AM Subject: The crazy cursor update On Fri, 30 Aug 2019 00:28:22 -0400, "RHB" wrote: I think I'll download linux on this machine and try and install it on the sick one. As others have pointed out, you don't need to install Linux, you just need to boot Linux. How is Linux "booted" on a machine that runs windows? That LT has a DVD drive but when I put the DVD with Linux on it, there was no way to run it. Instead of loading an operating system from the hard disk as it does with Windows, the computer loads the operating system installed on a DVD. If your computer isn't loading Linux from the DVD, I reckon that it wasn't installed onto the disc properly (burn the ISO onto the disc rather than copy the file onto it) or the BIOS wasn't configured to load from the CD/DVD drive first. The same DVD worked on another laptop I finally gave away. The HD was dead. But that one wasn't W-10 if that makes a difference. If that's too difficult, others have also pointed out that you can boot into the BIOS setup screens and let it sit there, cooking, to see if similar issues crop up. The whole idea behind these things is to take your current Windows installation out of the picture long enough to see whether the problem exists outside of Windows. I had it sitting for hours last night in the BIOS screens. But with no cursor to go crazy, no touch screen and pad to die - I learned nothing. It just sat there. These things have been suggested several times already. I'll see if I can locate those posts. Thanks. I'll see if I can Google how that is done. Ideally, you'd have someone in your immediate vicinity show you how to do it. Once you see it and get a proper, direct explanation for it, it becomes something of child's play. Unfortunately, written directions such as these don't always translate because they don't factor in the current context of what you're experiencing. I agree. |
#55
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The crazy cursor update
"Andy Burns" wrote in message ... RHB wrote: I have Linux on a DVD but there was no way to run it. How do I access it? Either work out which function key (may need "Fn" modifier key on a laptop) to use at boot time, to enter the settings BIOS and change the boot order from HD to DVD, or which function key will give you a one-off boot menu ... I didn't see that on the 4 BIOS screens. There was a message that said without being an Admisistrator I couldn't make any changes. So I guess any changes on those BIOS screens are hidden from my view. I despise W-10. |
#56
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The crazy cursor update
"Rabid Robot" wrote in message ... On 2019-09-01 11:41 p.m., RHB wrote: "Neil" wrote in message ... On 8/28/2019 10:56 PM, RHB wrote: All I can find is the event viewer. What is the relevent info there? I see no "error log" anywhere there. The search feature a the botton left next to the start button doesn't search the computer, just the net. Does error log have another name under W-10? (Event Viewer Windows Logs System) You might also want to check Setup and Application logs. You will be able to see if there is a problem. OK, Got it. I says 1,094 errors. Warnigs 376 Information 5,680 And so on............. What does info like that tell us? It's too much to type hundreds of these here. The OS is brand new. Both the shop and I did System Recoveries. And so on............. As funny as this will sound, it's quite normal for there to be 1,094 errors in the logs. It's nice that someone suggested looking in there but unless you know exactly what to look for, it's a mess and doesn't reveal anything. I haven't a clue what to look for. It's a mess alright. I found all those errors odd because a System Recovery was done twice. And yet at times it'll run great for at least 4 hrs before going off the rails. Another time it will run great for only a few minutes. |
#57
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The crazy cursor update
"Neil" wrote in message ... On 9/1/2019 11:46 PM, RHB wrote: "RHB" wrote in message ... ----- Original Message ----- From: "Neil" Newsgroups: alt.comp.os.windows-10 Sent: Wednesday, August 28, 2019 8:47 PM Subject: The crazy cursor update On 8/28/2019 1:57 PM, RHB wrote: They suspect it's the mother-board. Any ideas. I don't know where to go from here. Take it to another repair shop? Try and buy a MB and install it ourselves. I'd hate to have to recycle it because it's only 13 months old and my favorite LT. Unless you experienced something that would physically damage the motherboard, such as a large voltage surge, this sounds like a driver problem to me. Unfortunately, it may not be an easy one to solve, but I would start by thoroughly studying the System Error Log. That should give you some idea what is failing. All I can find is the event viewer. What is the relevent info there? I see no "error log" anywhere there. The search feature a the botton left next to the start button doesn't search the computer, just the net. Does error log have another name under W-10? There are thousands of errors. I have no idea what any of them mean. Example: Kernel Event Tracing. Another is: VSS. And there's an ESENT. None of them mean anything to me. The important information isn't the title of the event, it's what happened to cause the error. Those details are provided, and you can do a search on them to learn what they mean. Those who insist on "managing" their computer have to be able to understand the errors. With thousands of errors after two System Restores, with a virgin system so to speak - what chance would I have to look up, understand and fix them, thousands of them - myself? I'll look up some of them and see if I can figure out if it's a hardware problem. I can't see it being a software problem. Your other option is to toss the computer and buy another one, but next time I'd suggest that you get something other than a Windows machine. That's crossed my mind. -- best regards, Neil |
#58
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The crazy cursor update
On 2019-09-02 11:47 a.m., RHB wrote:
"Rabid Robot" wrote in message ... On 2019-09-01 10:46 p.m., RHB wrote: ----- Original Message ----- From: "Char Jackson" Newsgroups: alt.comp.os.windows-10 Sent: Friday, August 30, 2019 12:43 AM Subject: The crazy cursor update On Fri, 30 Aug 2019 00:28:22 -0400, "RHB" wrote: I think I'll download linux on this machine and try and install it on the sick one. As others have pointed out, you don't need to install Linux, you just need to boot Linux. How is Linux "booted" on a machine that runs windows? That LT has a DVD drive but when I put the DVD with Linux on it, there was no way to run it. Instead of loading an operating system from the hard disk as it does with Windows, the computer loads the operating system installed on a DVD. If your computer isn't loading Linux from the DVD, I reckon that it wasn't installed onto the disc properly (burn the ISO onto the disc rather than copy the file onto it) or the BIOS wasn't configured to load from the CD/DVD drive first. The same DVD worked on another laptop I finally gave away. The HD was dead. But that one wasn't W-10 if that makes a difference. It makes no difference. If it doesn't work, the BIOS is simply not set up to try booting from the CD/DVD first. It might ignore the DVD entirely and try booting solely from the hard disk. If that's too difficult, others have also pointed out that you can boot into the BIOS setup screens and let it sit there, cooking, to see if similar issues crop up. The whole idea behind these things is to take your current Windows installation out of the picture long enough to see whether the problem exists outside of Windows. I had it sitting for hours last night in the BIOS screens. But with no cursor to go crazy, no touch screen and pad to die - I learned nothing. It just sat there. The next time you go in there, look for "boot" somewhere in the panels to see if you can configure it to actually try loading from the DVD drive before it moves on to the hard disk. |
#59
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The crazy cursor update
On 2019-09-02 11:51 a.m., RHB wrote:
"Andy Burns" wrote in message ... RHB wrote: I have Linux on a DVD but there was no way to run it. How do I access it? Either work out which function key (may need "Fn" modifier key on a laptop) to use at boot time, to enter the settings BIOS and change the boot order from HD to DVD, or which function key will give you a one-off boot menu ... I didn't see that on the 4 BIOS screens. There was a message that said without being an Admisistrator I couldn't make any changes. So I guess any changes on those BIOS screens are hidden from my view. I despise W-10. What you just saw were _not_ BIOS screens. Generally, if you manage to enter the BIOS, you already have Administrator access. What you saw were most likely the Windows 10 recovery options. No offense but you're not very good at paying attention to the direction you're getting here. |
#60
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The crazy cursor update
On 2019-09-02 11:56 a.m., RHB wrote:
"Rabid Robot" wrote in message ... On 2019-09-01 11:41 p.m., RHB wrote: "Neil" wrote in message ... On 8/28/2019 10:56 PM, RHB wrote: All I can find is the event viewer. What is the relevent info there? I see no "error log" anywhere there. The search feature a the botton left next to the start button doesn't search the computer, just the net. Does error log have another name under W-10? (Event Viewer Windows Logs System) You might also want to check Setup and Application logs. You will be able to see if there is a problem. OK, Got it. I says 1,094 errors. Warnigs 376 Information 5,680 And so on............. What does info like that tell us? It's too much to type hundreds of these here. The OS is brand new. Both the shop and I did System Recoveries. And so on............. As funny as this will sound, it's quite normal for there to be 1,094 errors in the logs. It's nice that someone suggested looking in there but unless you know exactly what to look for, it's a mess and doesn't reveal anything. I haven't a clue what to look for. It's a mess alright. I found all those errors odd because a System Recovery was done twice. And yet at times it'll run great for at least 4 hrs before going off the rails. Another time it will run great for only a few minutes. 1) What are you doing on the computer when it dies out after a minutes? 2) Similarly, what are you doing on the computer when it runs fine for hours? Before you start going off on a tangent describing something completely unrelated, please answer those questions. |
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