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#1
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system restore trashes system
I've had a major system problem and recovered, but I don't understand
why it happened. Anyone else had this problem? I used system restore on a Dell laptop (I've done this before with no problems). When the system rebooted I got the dreaded message 'Windows XP could not start because the following file is missing or corrupt.....' I booted to the Recovery Console to relace the corrupted? system files from the Windows\Repair folder only to find ALL the system files in C:\windows\system32\config folder had gone! I recovered using the repair files and did a system restore using an older file set. Same thing again, all the files had been removed and not replaced by System Restore. I managed from Recovery Console to get to a set of files in System Volume Information\..\snapshot folder and rename and copy them to \config. Everything started sweetly. I put this down to experience and don't use system restore now. This morning I did a system restore on another machine (Mesh desktop 4 months old) .... exactly the same thing occurred. System files missing from the system32\config folder. What is doing this? Both machines are running XP Professional with SP2. Both have had all the latest updates and hotfixes from MS Auto Update. But that is all they have in common, one is running Office 2000 and the other Office 2002. The exception is that both are running a free copy of Genie Backup Manager PE 6.0, which runs a program called File Access Manager in the system tray. I can only think it is this or a recent MS update that is causing the problem. Everything else seems to run correctly so I don't think it is a registry corruption. Anyone have any ideas or similar experiences? Thanks |
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#2
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system restore trashes system
Hi,
What was the exact error message received? -- Regards, Bert Kinney MS-MVP Shell/User http://bertk.mvps.org Simon wrote: I've had a major system problem and recovered, but I don't understand why it happened. Anyone else had this problem? I used system restore on a Dell laptop (I've done this before with no problems). When the system rebooted I got the dreaded message 'Windows XP could not start because the following file is missing or corrupt.....' I booted to the Recovery Console to relace the corrupted? system files from the Windows\Repair folder only to find ALL the system files in C:\windows\system32\config folder had gone! I recovered using the repair files and did a system restore using an older file set. Same thing again, all the files had been removed and not replaced by System Restore. I managed from Recovery Console to get to a set of files in System Volume Information\..\snapshot folder and rename and copy them to \config. Everything started sweetly. I put this down to experience and don't use system restore now. This morning I did a system restore on another machine (Mesh desktop 4 months old) .... exactly the same thing occurred. System files missing from the system32\config folder. What is doing this? Both machines are running XP Professional with SP2. Both have had all the latest updates and hotfixes from MS Auto Update. But that is all they have in common, one is running Office 2000 and the other Office 2002. The exception is that both are running a free copy of Genie Backup Manager PE 6.0, which runs a program called File Access Manager in the system tray. I can only think it is this or a recent MS update that is causing the problem. Everything else seems to run correctly so I don't think it is a registry corruption. Anyone have any ideas or similar experiences? Thanks |
#3
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system restore trashes system
The message on booting was 'Windows
XP could not start because the following file is missing or corrupt: \Windows\System32\Config\system'. Browsing to the folder using Restore Console all the reg files were missing: system, software, security, default, sam. Although the *.SAV and *.LOG files were still there. It seems System Restore deleted the reg but then stopped before replacing from the System Volume Info. I am stuck as to why this should have happened on two machines about six weeks apart. One other point just noticed, both machines show a failure to install XP Office SP3 in the Automatic Update history. Any connection? Thanks for your response. |
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