Cursor went wild - W-10 HP laptop

"Rabid Robot" wrote in message
...
On 2019-08-23 9:50 p.m., RHB wrote:

How can I find and replace the driver? I don't know why it works for
maybe
15 minutes, then the touch screen stops working and cursor is almost
double.
There are two cursors, one stuck on the start button and other kind of
jumping around but with a capitol I instead of the pointer/cursor.

If it looks like a letter I, it generally indicates that you're within a
program where you can type things in. That kind of cursor is what
appears when you're navigating a text field.

Have you bothered to do some kind of _complete_ virus check?

MS Essentials is running now doing a compete check. Can you
suggest/recommend a good free anti-virus program? I probably should have
more than MSE on here but haven't had a virus on any of the PC in years.

RHB wrote:
"Paul" wrote in message
...
The System control panel has System Protection, and if it was
enabled, there might be Restore Points you could use
to roll the machine back a few days.

It was not enabled. Another odd thing is there is a gray circle behind the
start button with a cursor pointing upward in addition to the capitol I
cursor that jerks around when I try to use it. TWO cursors at one time?
Also the touch feature doesn't work when this happens.

Perhaps the cursor is madly flying about between
the two locations ?

Paul

"Frank Slootweg" wrote in message
...
RHB wrote:

How can I find and replace the driver? I don't know why it works for
maybe
15 minutes, then the touch screen stops working and cursor is almost
double.
There are two cursors, one stuck on the start button and other kind of
jumping around but with a capitol I instead of the pointer/cursor.

Doesn't the laptop have a keyboard?

Of course.

You mentioned you have Classic Shell, so you probably also have
Classic Start Menu. If so, you should be able to control most things
from the keyboard, i.e. press the Windows key (four-squares, probably
left of the left alt key). That will probably bring up the Classic Start
Menu and you can move arround with the arrows keys, select with the
enter key, etc.. That way you could open Control Panel and take it from
there.


And of course you can connect an external keyboard or/and 'mouse'. There
is nothing there that is helpful for this problem.

A mouse is connected. What do you mean "open Control Panel and take it from
there?" There is nothing there that is helpful for this problem.
I'll see if I can connect another keyboard. I assume this wont be happening
on a connected keyboard. ?!?!?!? What would that show? That the problem is
the LT's keyboard? I'm on the LT with the problem and using the capitol I
cursor as the regular cursor is in the gray circle at the Start button. I
found the thing for this cursor, a choice thing, and it said it was working
properly. I had no clue what some of the choices given meant so made no
changes there. Made no sense.

"Paul" wrote in message
...
RHB wrote:
"Paul" wrote in message
...
The System control panel has System Protection, and if it was
enabled, there might be Restore Points you could use
to roll the machine back a few days.

It was not enabled. Another odd thing is there is a gray circle behind
the start button with a cursor pointing upward in addition to the capitol
I cursor that jerks around when I try to use it. TWO cursors at one
time? Also the touch feature doesn't work when this happens.

Perhaps the cursor is madly flying about between
the two locations ?

Paul

The regular cursor on the bottom at the start button just flickers. The
capitol I can be used as a cursor but is sloppy and jumpy. I'm using it
today but it's difficult to use and inaccurate. It's constantly flickering
and flashing the green cursor.

Jeff-Relf.Me @. wrote in message
...
RHB isn't making sense.

When I suggested a solution, he told me it was fixed,
and that I should read the thread to see the solution.

Has he tried a different mouse, in a different USB port ?

Wrong person. It was not fixed and I do not know the solution. It's not the
mouse because the touch pad is the same and the touch screen doesn't work
when this happens - mouse attached or not. I'm running a full scan now and
downloaded a Avast. I'll get another one also. If they don't find anything
I guess it's time to take it to a professional. No one here seems familiar
with this problem.

"Paul" wrote in message
...
RHB wrote:

First I have to find the setting wheel using Classic Shell on W-10.

Right-click the desktop and select Personalize.

https://www.digitaltrends.com/comput...ike-windows-7/

Personalize is a subsection of Settings App.

Now you're inside Settings.

Found it. Found mouse. Says it's working correctly when of course it isn't.
MS essentials found no threats. It was a total scan. Avast is next.


*******

It's also possible to make launcher shortcuts, but this
is not exactly a pleasant or convenient experience.

https://www.tenforums.com/tutorials/...dows-10-a.html


No short cuts needed as it's only 2 clicks.

RHB wrote:

"Frank Slootweg" wrote in message
...
RHB wrote:

How can I find and replace the driver? I don't know why it works for
maybe
15 minutes, then the touch screen stops working and cursor is almost
double.
There are two cursors, one stuck on the start button and other kind of
jumping around but with a capitol I instead of the pointer/cursor.

Doesn't the laptop have a keyboard?

Of course.

You mentioned you have Classic Shell, so you probably also have
Classic Start Menu. If so, you should be able to control most things
from the keyboard, i.e. press the Windows key (four-squares, probably
left of the left alt key). That will probably bring up the Classic Start
Menu and you can move arround with the arrows keys, select with the
enter key, etc.. That way you could open Control Panel and take it from
there.


And of course you can connect an external keyboard or/and 'mouse'. There
is nothing there that is helpful for this problem.

A mouse is connected. What do you mean "open Control Panel and take it from
there?" There is nothing there that is helpful for this problem.

From Control Panel, you can navigate to 'Hardware and Sound', where
you can check things like 'Mouse', touchpad, 'Device Manager' and I
assume something for the touchscreen. The 'Keyboard' is probably under
'Appearance and Personalisation.

'Device Manager' should give you more information on what is / is not
working. By disabling the input devices - except the keyboard - one by
one, you'll probably find which device is the culprit.

I'll see if I can connect another keyboard. I assume this wont be happening
on a connected keyboard. ?!?!?!? What would that show? That the problem is
the LT's keyboard? I'm on the LT with the problem and using the capitol I
cursor as the regular cursor is in the gray circle at the Start button. I
found the thing for this cursor, a choice thing, and it said it was working
properly. I had no clue what some of the choices given meant so made no
changes there. Made no sense.

Please don't be so defensive. We're trying to help, but you give us
little to go on and are (too) reluctant to try things with the pointers
we (can) give.

On 2019-08-24 3:11 p.m., RHB wrote:
"Rabid Robot" wrote in message
...
On 2019-08-23 9:50 p.m., RHB wrote:

How can I find and replace the driver? I don't know why it works for
maybe
15 minutes, then the touch screen stops working and cursor is almost
double.
There are two cursors, one stuck on the start button and other kind of
jumping around but with a capitol I instead of the pointer/cursor.

If it looks like a letter I, it generally indicates that you're within a
program where you can type things in. That kind of cursor is what
appears when you're navigating a text field.

Have you bothered to do some kind of _complete_ virus check?

MS Essentials is running now doing a compete check. Can you
suggest/recommend a good free anti-virus program? I probably should have
more than MSE on here but haven't had a virus on any of the PC in years.

Microsoft Security Essentials? Which version of Windows is it that
you're using?

Also, unless you're blocking known ad sites which are known to deliver
malware from your hosts file, it isn't very bright not to be using some
sort of anti-virus especially if you have no idea how to fix the issues
which may arise over time. I can't recommend third-party ones since I
don't know them well, but many Internet service providers a commercial
one like Bitdefender (my favorite) and McAfee at no charge.

RHB wrote:
the cursor went crazy. It flickered and the pointer stayed jumping around
the Start button while the other thing like a I jumped around as I tried to
settle on something.

That happens to me when I leave "speech commands" on.

If I leave my microphone on, for dictation and commands,
and I answer my Bria soft-phone, all kinds of weird things happen,
as if I was randomly pressing the keypad.

I use "Nuance Dragon Professional";
but, in your case, it might be Cortana.

RHB isn't making sense.

When I suggested a solution, he told me it was fixed,
and that I should read the thread to see the solution.

Has he tried a different mouse, in a different USB port ?

RHB replied ( to me ):
RHB isn't making sense.
When I suggested a solution, he told me it was fixed,
and that I should read the thread to see the solution.

Wrong person. It was not fixed and I do not know the solution.

Sorry, RHB, I got you confused with Rene Lamontagne,
with this printer problem.

It's not the mouse because the touch pad is the same
and the touch screen doesn't work when this happens - mouse attached or not.

Have you tried unpluging your microphone ?

If that doesn't work, try unplugging and/or disabling other devices.