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Cursor went wild - W-10 HP laptop



 
 
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  #1  
Old August 22nd 19, 02:47 AM posted to alt.comp.os.windows-10
RHB
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Posts: 48
Default Cursor went wild - W-10 HP laptop

I hope someone can help me with the HP W-10 laptop. It's 2 months out of
warranty. Today when I turned it on all was well for about 10 minutes, then
the cursor went crazy. It flickered and the pointer stayed jumping around
the Start button while the other thing like a I jumped around as I tried to
settle on something. In all the years I've had computers I never saw
anything like this. The computer is unusable since the "touch screen" no
longer works when the cursor goes nuts. When I reboot it works fine for
about 10 minutes, then the problem returns.

What is causing this? No keys are stuck.

I looked to see if I could do a System Restore but can't find it anywhere on
that laptop. No new software has been installed in that LT. I can't
understand what happened.

Suggestions please as it's the one I use all the time.

Thanks.


Ads
  #2  
Old August 22nd 19, 04:31 AM posted to alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default Cursor went wild - W-10 HP laptop

RHB wrote:
I hope someone can help me with the HP W-10 laptop. It's 2 months out of
warranty. Today when I turned it on all was well for about 10 minutes, then
the cursor went crazy. It flickered and the pointer stayed jumping around
the Start button while the other thing like a I jumped around as I tried to
settle on something. In all the years I've had computers I never saw
anything like this. The computer is unusable since the "touch screen" no
longer works when the cursor goes nuts. When I reboot it works fine for
about 10 minutes, then the problem returns.

What is causing this? No keys are stuck.

I looked to see if I could do a System Restore but can't find it anywhere on
that laptop. No new software has been installed in that LT. I can't
understand what happened.

Suggestions please as it's the one I use all the time.

Thanks.


In the Settings Wheel, Windows Update lists various kinds
of things that have been installed. It's possible for
the hardware driver feature to be left enabled, and
all sorts of drivers (some with dates several years old)
can wander into the machine.

If you do right-click Start : Run and enter "control",
you can open the traditional Control Panels. (Use the
"pin to taskbar" function, so the Control Panels stays
in the Task Bar for later.)

The System control panel has System Protection, and if it was
enabled, there might be Restore Points you could use
to roll the machine back a few days.

https://www.windowscentral.com/how-u...ore-windows-10

You can see in one of their images, that System Restore
was turned off, so there aren't going to be restore
points stored on this machine. If the feature was enabled,
you get occasional restore points in there.

https://www.windowscentral.com/sites...?itok=OWtFLSnT

Paul
  #3  
Old August 22nd 19, 03:55 PM posted to alt.comp.os.windows-10
Rabid Robot
external usenet poster
 
Posts: 139
Default Cursor went wild - W-10 HP laptop

On 2019-08-21 9:47 p.m., RHB wrote:
I hope someone can help me with the HP W-10 laptop. It's 2 months out of
warranty. Today when I turned it on all was well for about 10 minutes, then
the cursor went crazy. It flickered and the pointer stayed jumping around
the Start button while the other thing like a I jumped around as I tried to
settle on something. In all the years I've had computers I never saw
anything like this. The computer is unusable since the "touch screen" no
longer works when the cursor goes nuts. When I reboot it works fine for
about 10 minutes, then the problem returns.

What is causing this? No keys are stuck.

I looked to see if I could do a System Restore but can't find it anywhere on
that laptop. No new software has been installed in that LT. I can't
understand what happened.

Suggestions please as it's the one I use all the time.

Thanks.


I've had something similar happen to me in the past and it was a faulty
Synaptics pointer driver that had been updated automatically with one of
those "free" driver updating programs. If you've used such software, I
suggest removing it entirely before removing the driver itself and
having Windows find a suitable one for you.
  #4  
Old August 23rd 19, 02:22 AM posted to alt.comp.os.windows-10
RHB
external usenet poster
 
Posts: 48
Default Cursor went wild - W-10 HP laptop


"Paul" wrote in message
...

You can see in one of their images, that System Restore
was turned off, so there aren't going to be restore
points stored on this machine. If the feature was enabled,
you get occasional restore points in there.

https://www.windowscentral.com/sites...?itok=OWtFLSnT

Paul


Brevity snip.

It was off by default so there were no previous dates to go back to.
Bummer. Now what?


  #5  
Old August 23rd 19, 02:23 AM posted to alt.comp.os.windows-10
RHB
external usenet poster
 
Posts: 48
Default Cortana is going berserk ?


Jeff-Relf.Me @. wrote in message
...
RHB wrote:
the cursor went crazy. It flickered and the pointer stayed jumping
around
the Start button while the other thing like a I jumped around as I
tried to
settle on something.


That happens to me when I leave "speech commands" on.

If I leave my microphone on, for dictation and commands,
and I answer my Bria soft-phone, all kinds of weird things happen,
as if I was randomly pressing the keypad.

I use "Nuance Dragon Professional";
but, in your case, it might be Cortana.


I don't use either of them.


  #6  
Old August 23rd 19, 02:27 AM posted to alt.comp.os.windows-10
RHB
external usenet poster
 
Posts: 48
Default Cursor went wild - W-10 HP laptop


"Rabid Robot" wrote in message
...

I've had something similar happen to me in the past and it was a faulty
Synaptics pointer driver that had been updated automatically with one of
those "free" driver updating programs. If you've used such software, I
suggest removing it entirely before removing the driver itself and
having Windows find a suitable one for you.


No driver updating programs on any of my PCs. Is there anything else that
can cause this?


  #7  
Old August 23rd 19, 02:58 AM posted to alt.comp.os.windows-10
Rabid Robot
external usenet poster
 
Posts: 139
Default Cursor went wild - W-10 HP laptop

On 2019-08-22 9:27 p.m., RHB wrote:
"Rabid Robot" wrote in message
...

I've had something similar happen to me in the past and it was a faulty
Synaptics pointer driver that had been updated automatically with one of
those "free" driver updating programs. If you've used such software, I
suggest removing it entirely before removing the driver itself and
having Windows find a suitable one for you.


No driver updating programs on any of my PCs. Is there anything else that
can cause this?


The driver is probably just corrupted.

  #8  
Old August 23rd 19, 06:04 AM posted to alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default Cursor went wild - W-10 HP laptop

RHB wrote:
"Rabid Robot" wrote in message
...
I've had something similar happen to me in the past and it was a faulty
Synaptics pointer driver that had been updated automatically with one of
those "free" driver updating programs. If you've used such software, I
suggest removing it entirely before removing the driver itself and
having Windows find a suitable one for you.


No driver updating programs on any of my PCs. Is there anything else that
can cause this?



Microsoft did send out a touchpad driver once, with inappropriate
binding. It was getting installed on *every* HID, and was missing
something in the INF, to only apply it to more specific hardware.
The update was withdrawn in hours, before it became a "dumpster fire".
This is not a current event, and I only offer that as an example
of how receiving driver updates through Windows Update is such
a bad idea. I think as a filter driver, it was causing keyboard
input to stop.

Since you are in control of the machine for ten minutes
before it "acts up", you can right click Start and
find Device Manager (devmgmt.msc) and try disabling
devices one at a time. If the behavior stops, the device
you just disabled, and/or its driver, are somehow involved.

A limitation with an approach like this, is ideally you'd
want a reliable (emergency) mouse and keyboard available
to take the place of the stuff you are switching off.

In Windows 10, you want to open the Settings Wheel and
look in Windows Update, then look for a History tab.
In there, the updates are divided into categories.
You would look for any Device Updates in there, check
the dates on them, and see if you can correlate some
strange piece of junk, with the beginning of the
errant behavior. You might not need to disable
as many pieces of hardware, if you have a "hint" which
one got a driver.

Paul
  #9  
Old August 23rd 19, 11:32 PM posted to alt.comp.os.windows-10
RHB[_2_]
external usenet poster
 
Posts: 7
Default Cursor went wild - W-10 HP laptop


"Paul" wrote in message
...
RHB wrote:
"Rabid Robot" wrote in message
...
I've had something similar happen to me in the past and it was a faulty
Synaptics pointer driver that had been updated automatically with one of
those "free" driver updating programs. If you've used such software, I
suggest removing it entirely before removing the driver itself and
having Windows find a suitable one for you.


No driver updating programs on any of my PCs. Is there anything else
that can cause this?


Microsoft did send out a touchpad driver once, with inappropriate
binding. It was getting installed on *every* HID, and was missing
something in the INF, to only apply it to more specific hardware.
The update was withdrawn in hours, before it became a "dumpster fire".
This is not a current event, and I only offer that as an example
of how receiving driver updates through Windows Update is such
a bad idea. I think as a filter driver, it was causing keyboard
input to stop.


I had metered servive clicked so no downloads could be forced on me. It
worked for a year. Then suddenly one day, it started to download W-10
updates by itself. I don't want any updates from MS. But that was some
time ago. The cusur problen started over a week later.


Since you are in control of the machine for ten minutes
before it "acts up", you can right click Start and
find Device Manager (devmgmt.msc) and try disabling
devices one at a time. If the behavior stops, the device
you just disabled, and/or its driver, are somehow involved.

A limitation with an approach like this, is ideally you'd
want a reliable (emergency) mouse and keyboard available
to take the place of the stuff you are switching off.


I have an extra keyboard but never hooked one up to a laptop. That KB is a
MS one and about 10 yrs old.

In Windows 10, you want to open the Settings Wheel and
look in Windows Update, then look for a History tab.


What is a "setting wheel?" I have MS Shell on it called Classic. Does it
have another name?


In there, the updates are divided into categories.
You would look for any Device Updates in there, check
the dates on them, and see if you can correlate some
strange piece of junk, with the beginning of the
errant behavior. You might not need to disable
as many pieces of hardware, if you have a "hint" which
one got a driver.


First I have to find the setting wheel using Classic Shell on W-10.


Paul



  #10  
Old August 23rd 19, 11:36 PM posted to alt.comp.os.windows-10
RHB
external usenet poster
 
Posts: 48
Default Cursor went wild - W-10 HP laptop

"Paul" wrote in message
...
RHB wrote:
"Rabid Robot" wrote in message
...
I've had something similar happen to me in the past and it was a faulty
Synaptics pointer driver that had been updated automatically with one of
those "free" driver updating programs. If you've used such software, I
suggest removing it entirely before removing the driver itself and
having Windows find a suitable one for you.


No driver updating programs on any of my PCs. Is there anything else
that can cause this?


Microsoft did send out a touchpad driver once, with inappropriate
binding. It was getting installed on *every* HID, and was missing
something in the INF, to only apply it to more specific hardware.
The update was withdrawn in hours, before it became a "dumpster fire".
This is not a current event, and I only offer that as an example
of how receiving driver updates through Windows Update is such
a bad idea. I think as a filter driver, it was causing keyboard
input to stop.


I had metered servive clicked so no downloads could be forced on me. It
worked for a year. Then suddenly one day, it started to download W-10
updates by itself. I don't want any updates from MS. But that was some
time ago. The cusur problen started over a week later.


Since you are in control of the machine for ten minutes
before it "acts up", you can right click Start and
find Device Manager (devmgmt.msc) and try disabling
devices one at a time. If the behavior stops, the device
you just disabled, and/or its driver, are somehow involved.

A limitation with an approach like this, is ideally you'd
want a reliable (emergency) mouse and keyboard available
to take the place of the stuff you are switching off.


I have an extra keyboard but never hooked one up to a laptop. That KB is a
MS one and about 10 yrs old.

In Windows 10, you want to open the Settings Wheel and
look in Windows Update, then look for a History tab.


What is a "setting wheel?" I have MS Shell on it called Classic. Does it
have another name?


In there, the updates are divided into categories.
You would look for any Device Updates in there, check
the dates on them, and see if you can correlate some
strange piece of junk, with the beginning of the
errant behavior. You might not need to disable
as many pieces of hardware, if you have a "hint" which
one got a driver.


First I have to find the setting wheel using Classic Shell on W-10.



  #11  
Old August 24th 19, 02:50 AM posted to alt.comp.os.windows-10
RHB
external usenet poster
 
Posts: 48
Default Cursor went wild - W-10 HP laptop


"Rabid Robot" wrote in message
...
On 2019-08-22 9:27 p.m., RHB wrote:
"Rabid Robot" wrote in message
...

I've had something similar happen to me in the past and it was a faulty
Synaptics pointer driver that had been updated automatically with one of
those "free" driver updating programs. If you've used such software, I
suggest removing it entirely before removing the driver itself and
having Windows find a suitable one for you.


No driver updating programs on any of my PCs. Is there anything else
that
can cause this?


The driver is probably just corrupted.


How can I find and replace the driver? I don't know why it works for maybe
15 minutes, then the touch screen stops working and cursor is almost double.
There are two cursors, one stuck on the start button and other kind of
jumping around but with a capitol I instead of the pointer/cursor.


  #12  
Old August 24th 19, 05:23 AM posted to alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default Cursor went wild - W-10 HP laptop

RHB wrote:
"Paul" wrote in message
...
RHB wrote:
"Rabid Robot" wrote in message
...
I've had something similar happen to me in the past and it was a faulty
Synaptics pointer driver that had been updated automatically with one of
those "free" driver updating programs. If you've used such software, I
suggest removing it entirely before removing the driver itself and
having Windows find a suitable one for you.
No driver updating programs on any of my PCs. Is there anything else
that can cause this?

Microsoft did send out a touchpad driver once, with inappropriate
binding. It was getting installed on *every* HID, and was missing
something in the INF, to only apply it to more specific hardware.
The update was withdrawn in hours, before it became a "dumpster fire".
This is not a current event, and I only offer that as an example
of how receiving driver updates through Windows Update is such
a bad idea. I think as a filter driver, it was causing keyboard
input to stop.


I had metered servive clicked so no downloads could be forced on me. It
worked for a year. Then suddenly one day, it started to download W-10
updates by itself. I don't want any updates from MS. But that was some
time ago. The cusur problen started over a week later.

Since you are in control of the machine for ten minutes
before it "acts up", you can right click Start and
find Device Manager (devmgmt.msc) and try disabling
devices one at a time. If the behavior stops, the device
you just disabled, and/or its driver, are somehow involved.

A limitation with an approach like this, is ideally you'd
want a reliable (emergency) mouse and keyboard available
to take the place of the stuff you are switching off.


I have an extra keyboard but never hooked one up to a laptop. That KB is a
MS one and about 10 yrs old.

In Windows 10, you want to open the Settings Wheel and
look in Windows Update, then look for a History tab.


What is a "setting wheel?" I have MS Shell on it called Classic. Does it
have another name?


In there, the updates are divided into categories.
You would look for any Device Updates in there, check
the dates on them, and see if you can correlate some
strange piece of junk, with the beginning of the
errant behavior. You might not need to disable
as many pieces of hardware, if you have a "hint" which
one got a driver.


First I have to find the setting wheel using Classic Shell on W-10.


Right-click the desktop and select Personalize.

https://www.digitaltrends.com/comput...ike-windows-7/

Personalize is a subsection of Settings App.

Now you're inside Settings.

*******

It's also possible to make launcher shortcuts, but this
is not exactly a pleasant or convenient experience.

https://www.tenforums.com/tutorials/...dows-10-a.html

OPTION TWO

File Explorer

Type "shell:appsfolder" in the address bar.

Drag and drop an app (ex: "Microsoft Edge")
from the Applications folder to your desktop

[The shortcut does not allow customization or parameter
passing as near as I can tell. That makes the notion of
shortcuts for "Apps" a bit bogus, but at least the
launcher handles it properly. Even though one file in an
App folder is ostensibly an "EXE", the EXE is empty and
it just a fake. It's a minimal WinPE with a manifest file
of some sort tacked onto the end. If you double click
such an EXE, the screen flashes for a second and nothing
happens. The shortcut you're making in this procedure,
fixes that.]

https://i.postimg.cc/BQp34zCh/settings-wheel.gif

Paul

  #13  
Old August 24th 19, 04:16 PM posted to alt.comp.os.windows-10
Rabid Robot
external usenet poster
 
Posts: 139
Default Cursor went wild - W-10 HP laptop

On 2019-08-23 9:50 p.m., RHB wrote:
"Rabid Robot" wrote in message
...
On 2019-08-22 9:27 p.m., RHB wrote:
"Rabid Robot" wrote in message
...

I've had something similar happen to me in the past and it was a faulty
Synaptics pointer driver that had been updated automatically with one of
those "free" driver updating programs. If you've used such software, I
suggest removing it entirely before removing the driver itself and
having Windows find a suitable one for you.

No driver updating programs on any of my PCs. Is there anything else
that
can cause this?


The driver is probably just corrupted.


How can I find and replace the driver? I don't know why it works for maybe
15 minutes, then the touch screen stops working and cursor is almost double.
There are two cursors, one stuck on the start button and other kind of
jumping around but with a capitol I instead of the pointer/cursor.


If it looks like a letter I, it generally indicates that you're within a
program where you can type things in. That kind of cursor is what
appears when you're navigating a text field.

Have you bothered to do some kind of _complete_ virus check?

  #14  
Old August 24th 19, 06:51 PM posted to alt.comp.os.windows-10
Frank Slootweg
external usenet poster
 
Posts: 1,226
Default Cursor went wild - W-10 HP laptop

RHB wrote:

"Rabid Robot" wrote in message
...
On 2019-08-22 9:27 p.m., RHB wrote:
"Rabid Robot" wrote in message
...

I've had something similar happen to me in the past and it was a faulty
Synaptics pointer driver that had been updated automatically with one of
those "free" driver updating programs. If you've used such software, I
suggest removing it entirely before removing the driver itself and
having Windows find a suitable one for you.

No driver updating programs on any of my PCs. Is there anything else
that
can cause this?


The driver is probably just corrupted.


How can I find and replace the driver? I don't know why it works for maybe
15 minutes, then the touch screen stops working and cursor is almost double.
There are two cursors, one stuck on the start button and other kind of
jumping around but with a capitol I instead of the pointer/cursor.


Doesn't the laptop have a keyboard?

You mentioned you have Classic Shell, so you probably also have
Classic Start Menu. If so, you should be able to control most things
from the keyboard, i.e. press the Windows key (four-squares, probably
left of the left alt key). That will probably bring up the Classic Start
Menu and you can move arround with the arrows keys, select with the
enter key, etc.. That way you could open Control Panel and take it from
there.

And of course you can connect an external keyboard or/and 'mouse'.
  #15  
Old August 24th 19, 08:07 PM posted to alt.comp.os.windows-10
RHB[_3_]
external usenet poster
 
Posts: 6
Default Cursor went wild - W-10 HP laptop


"Paul" wrote in message
...

The System control panel has System Protection, and if it was
enabled, there might be Restore Points you could use
to roll the machine back a few days.


It was not enabled. Another odd thing is there is a gray circle behind the
start button with a cursor pointing upward in addition to the capitol I
cursor that jerks around when I try to use it. TWO cursors at one time?
Also the touch feature doesn't work when this happens.



 




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