remote assistance users?

How would a remote user allow me to access his machine over "remote
assistance" in messenger?
I see in the "my computer" where you would add users but if I am just
supporting a user somewhere how can i work oin thier machine without having
to explain how to add me as a local user etc.
Isn't it easier that that?

Greetings Mmac,

All they need to do is open a conversation window with you, chose Actions, then "Ask for
Remote Assistance". You accept and it just works (at least that's the idea).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

"mmac" wrote in message ...
How would a remote user allow me to access his machine over "remote assistance" in
messenger?
I see in the "my computer" where you would add users but if I am just supporting a user
somewhere how can i work oin thier machine without having to explain how to add me as a
local user etc.
Isn't it easier that that?

It says that the program isn't installed on my machine??

"Jonathan Kay [MVP]" wrote in message
...
Greetings Mmac,

All they need to do is open a conversation window with you, chose Actions,
then "Ask for Remote Assistance". You accept and it just works (at least
that's the idea).
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2004 Jonathan Kay.
You *must* contact me for redistribution rights.

"mmac" wrote in message
...
How would a remote user allow me to access his machine over "remote
assistance" in messenger?
I see in the "my computer" where you would add users but if I am just
supporting a user somewhere how can i work oin thier machine without
having to explain how to add me as a local user etc.
Isn't it easier that that?