A Disk Read Error Occurred

About six weeks ago (November 13), I bought a new computer.
The OS is Windows XP Home Edition SP3
The MB is an Intel Corporation DG35EC AAE29266-205.
The BIOS is Intel Corp. ECG3510M.86A.0107.2008.0826.1637 08/26/2008

About ten days ago, when restoring the computer from hibernation, an
error message appeared:
"A Disk Read Error Occurred. Press CTRL ALT DEL to restart"
This is now continuing.

When I Google the above line, thousands of sites appear that have
questions about that message, but none (that I can see) have any
answers (well, I did not check all the thousands of sites, but
several that looked promising).

I'm reasoning that, because this message appears before the machine
boots up, it does not have anything to do with installed programs.
Just the same, I did restore to the earliest point I have (about
three weeks ago).

I seem to have the latest BIOS update, and anyway, I'm not fussy on
flashing the BIOS unless I feel with cty that it will do some good.

Any suggestions would be appreciated.
If I have omitted any significant info, please ask.

May the new year 2009 see you enjoying health and happiness!
__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

johnn wrote:

About six weeks ago (November 13), I bought a new computer.
The OS is Windows XP Home Edition SP3
The MB is an Intel Corporation DG35EC AAE29266-205.
The BIOS is Intel Corp. ECG3510M.86A.0107.2008.0826.1637 08/26/2008

About ten days ago, when restoring the computer from hibernation, an
error message appeared:
"A Disk Read Error Occurred. Press CTRL ALT DEL to restart"
This is now continuing.

When I Google the above line, thousands of sites appear that have
questions about that message, but none (that I can see) have any
answers (well, I did not check all the thousands of sites, but
several that looked promising).

I'm reasoning that, because this message appears before the machine
boots up, it does not have anything to do with installed programs.
Just the same, I did restore to the earliest point I have (about
three weeks ago).

I seem to have the latest BIOS update, and anyway, I'm not fussy on
flashing the BIOS unless I feel with cty that it will do some good.

New computer + hardware problems = exercise your warranty and call their
tech support. The hard drive is probably going. You can test it yourself,
but since the machine is still under warranty I'd just have the computer
mft. fix it. Don't let them try to get you to reinstall Windows since this
will not help with failing hardware.

http://www.elephantboycomputers.com/...ardware_Tshoot

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ

Carefully think about the error you recieved...A disk read error is just
that,
error in the ability for the hd to read the data on the disk....Youre
problem(s)
are in the hd,to repair,get more info,boot to xp cd,at xp cd boot menu
press r
for recovery console,select 1 for C: press enter for password,type:CHKDSK C:
write down info,type:CHKDSK C: /R once its thru,type:EXIT let xp
start,remove
cd.Or,get the hd MS-DOS check utility from the hd mfg web site,download &
install to a MS-DOS formatted floppy,boot pc to floppy,run the tests.Or/and
give the CHKDSK C: /R some time,it may have resolved the problem.

"johnn" wrote:

About six weeks ago (November 13), I bought a new computer.
The OS is Windows XP Home Edition SP3
The MB is an Intel Corporation DG35EC AAE29266-205.
The BIOS is Intel Corp. ECG3510M.86A.0107.2008.0826.1637 08/26/2008

About ten days ago, when restoring the computer from hibernation, an
error message appeared:
"A Disk Read Error Occurred. Press CTRL ALT DEL to restart"
This is now continuing.

When I Google the above line, thousands of sites appear that have
questions about that message, but none (that I can see) have any
answers (well, I did not check all the thousands of sites, but
several that looked promising).

I'm reasoning that, because this message appears before the machine
boots up, it does not have anything to do with installed programs.
Just the same, I did restore to the earliest point I have (about
three weeks ago).

I seem to have the latest BIOS update, and anyway, I'm not fussy on
flashing the BIOS unless I feel with cty that it will do some good.

Any suggestions would be appreciated.
If I have omitted any significant info, please ask.

May the new year 2009 see you enjoying health and happiness!
__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

It appears you are getting an error reading the hibernation file. This is
the file (the image of memory contents) written on the disk when the
computer hibernates. When bringing out of hibernation the computer does not
'boot up' but merely
reloads memory from the hibernation file.
To recover from this type of problem you must reboot. To do this repeatedly
tap F8 after pressing power on
and select to boot. Hopefully it was only a temporary error.

"johnn" wrote in message
...
About six weeks ago (November 13), I bought a new computer.
The OS is Windows XP Home Edition SP3
The MB is an Intel Corporation DG35EC AAE29266-205.
The BIOS is Intel Corp. ECG3510M.86A.0107.2008.0826.1637 08/26/2008

About ten days ago, when restoring the computer from hibernation, an
error message appeared:
"A Disk Read Error Occurred. Press CTRL ALT DEL to restart"
This is now continuing.

When I Google the above line, thousands of sites appear that have
questions about that message, but none (that I can see) have any
answers (well, I did not check all the thousands of sites, but
several that looked promising).

I'm reasoning that, because this message appears before the machine
boots up, it does not have anything to do with installed programs.
Just the same, I did restore to the earliest point I have (about
three weeks ago).

I seem to have the latest BIOS update, and anyway, I'm not fussy on
flashing the BIOS unless I feel with cty that it will do some good.

Any suggestions would be appreciated.
If I have omitted any significant info, please ask.

May the new year 2009 see you enjoying health and happiness!
__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

John

Is the error occuring only when coming out of hibernation or was that
just the occasion when it first occurred?

Try HD Tune only gives information and does not fix any
problems.

Download and run it and see what it turns up. You want HD Tune
(freeware) version 2.55 not HD Tune Pro (not Freeware) version 3.00.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.

Select the Health tab and then double click the two page icon ( copy to
Clipboard ) and copy into a further message. Make sure you do a full
surface scan with HD Tune.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


johnn wrote:
About six weeks ago (November 13), I bought a new computer.
The OS is Windows XP Home Edition SP3
The MB is an Intel Corporation DG35EC AAE29266-205.
The BIOS is Intel Corp. ECG3510M.86A.0107.2008.0826.1637 08/26/2008

About ten days ago, when restoring the computer from hibernation, an
error message appeared:
"A Disk Read Error Occurred. Press CTRL ALT DEL to restart"
This is now continuing.

When I Google the above line, thousands of sites appear that have
questions about that message, but none (that I can see) have any
answers (well, I did not check all the thousands of sites, but
several that looked promising).

I'm reasoning that, because this message appears before the machine
boots up, it does not have anything to do with installed programs.
Just the same, I did restore to the earliest point I have (about
three weeks ago).

I seem to have the latest BIOS update, and anyway, I'm not fussy on
flashing the BIOS unless I feel with cty that it will do some good.

Any suggestions would be appreciated.
If I have omitted any significant info, please ask.

May the new year 2009 see you enjoying health and happiness!
__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

On Thu, 1 Jan 2009 17:57:45 -0000, "Gerry" wrote:

John

Is the error occuring only when coming out of hibernation or was that
just the occasion when it first occurred?

Try HD Tune only gives information and does not fix any
problems.

Download and run it and see what it turns up. You want HD Tune
(freeware) version 2.55 not HD Tune Pro (not Freeware) version 3.00.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.


HD Tune: WDC WD3200AAKS-00VYA Health

ID Current Worst Threshold Data Status
(01) Raw Read Error Rate 200 200 51 0 Ok
(03) Spin Up Time 180 179 21 3975 Ok
(04) Start/Stop Count 99 99 0 1225 Ok
(05) Reallocated Sector Count 200 200 140 0 Ok
(07) Seek Error Rate 100 253 51 0 Ok
(09) Power On Hours Count 99 99 0 1410 Ok
(0A) Spin Retry Count 100 100 51 0 Ok
(0B) Calibration Retry Count 100 100 51 0 Ok
(0C) Power Cycle Count 100 100 0 896 Ok
(C0) Power Off Retract Count 200 200 0 132 Ok
(C1) Load Cycle Count 200 200 0 1229 Ok
(C2) Temperature 105 102 0 42 Ok
(C4) Reallocated Event Count 200 200 0 0 Ok
(C5) Current Pending Sector 200 200 0 0 Ok
(C6) Offline Uncorrectable 200 200 0 0 Ok
(C7) Ultra DMA CRC Error Count 200 200 0 0 Ok
(C8) Write Error Rate 200 200 51 0 Ok
Power On Time : 1410
Health Status : OK

Make sure you do a full surface scan with HD Tune.

The "Error Scan" showed 100% green.

Does anything in trhe above numbesr give you any indication of trouble, Gerry?

Thanks for trying to help!


__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

johnn

I can see no problems in the information provided.

Is the error occuring only when coming out of hibernation or was that
just the occasion when it first occurred?

Can you copy the contents from the Info tab?

What is the CPU and how much RAM does your computer have? Right click on
the My Computer icon on your Desktop and select Properties to get this
information.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


johnn wrote:
On Thu, 1 Jan 2009 17:57:45 -0000, "Gerry" wrote:

John

Is the error occuring only when coming out of hibernation or was that
just the occasion when it first occurred?

Try HD Tune only gives information and does not fix any
problems.

Download and run it and see what it turns up. You want HD Tune
(freeware) version 2.55 not HD Tune Pro (not Freeware) version 3.00.
http://www.hdtune.com/

Select the Info tabs and place the cursor on the drive under Drive
letter and then double click the two page icon ( copy to Clipboard )
and copy into a further message.


HD Tune: WDC WD3200AAKS-00VYA Health

ID Current Worst
Threshold Data Status (01) Raw Read Error Rate 200
200 51 0 Ok (03) Spin Up Time
180 179 21 3975 Ok (04) Start/Stop Count
99 99 0 1225 Ok (05) Reallocated Sector
Count 200 200 140 0 Ok (07) Seek Error
Rate 100 253 51 0 Ok
(09) Power On Hours Count 99 99 0
1410 Ok (0A) Spin Retry Count 100 100
51 0 Ok (0B) Calibration Retry Count 100 100
51 0 Ok (0C) Power Cycle Count 100 100
0 896 Ok (C0) Power Off Retract Count 200 200
0 132 Ok (C1) Load Cycle Count 200 200
0 1229 Ok (C2) Temperature 105 102
0 42 Ok (C4) Reallocated Event Count 200 200
0 0 Ok (C5) Current Pending Sector 200 200
0 0 Ok (C6) Offline Uncorrectable 200 200
0 0 Ok (C7) Ultra DMA CRC Error Count 200 200
0 0 Ok (C8) Write Error Rate 200 200
51 0 Ok Power On Time : 1410
Health Status : OK

Make sure you do a full surface scan with HD Tune.

The "Error Scan" showed 100% green.

Does anything in trhe above numbesr give you any indication of
trouble, Gerry?

Thanks for trying to help!


__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

On Mon, 5 Jan 2009 01:09:54 -0000, "Gerry" wrote:

johnn

I can see no problems in the information provided.

Thanks.

Is the error occuring only when coming out of hibernation or was that
just the occasion when it first occurred?

I do not recall the problem ever occurring when booting the computer from a "shut-down" state.
It does happen virtually every time when I try to restore it from a hibernated state.
It did not do so originally, but started about 2 weeks ago now.
My original post in this thread gives more details.

Can you copy the contents from the Info tab?

Part: 1 Drive "C" Cap 305242 MB usage 5.47% NTFS Bootable: Yes
All supported features are checked EXCEPT "Advanced Power Management".

What is the CPU

Belarc tells me:
2.53 gigahertz Intel Core2 Duo
64 kilobyte primary memory cache
3072 kilobyte secondary memory cache

and how much RAM does your computer have?

3.24 gig ( ithought I specified 4 gig) - Belarc says:

3318 Megabytes Installed Memory
Slot 'J1MY' has 2048 MB
Slot 'J2MY' is Empty
Slot 'J3MY' has 2048 MB
Slot 'J4MY' is Empty


Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Total (changes constantly) 546512 - 547248
Limit 3231720
Peak 627196

I did a Western Digital Data LifeGuard diagnostics (my hard drive is a WDC WD3200 AAKS).
It showed no problems.

Thanks, Gerry, for taking an interest!

Good night! (my bedtime in Ontario, Canada).

__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

If it occurs every time you come out of hibernation take this approach to
the problem:
Object is to create a new hiberfil. That is a dedicated section on your hard
drive where the hibernation data is stored.
This file CANNOT be deleted while hibernation is configured to run.
You must turn off hibernation, then search for 'hiberfil' (it will be
C:\hiberfil.sys) and delete it.
Then go back and re-enable hibernation and a new hiberfil will be created.
"johnn" wrote in message
...
On Mon, 5 Jan 2009 01:09:54 -0000, "Gerry" wrote:

johnn

I can see no problems in the information provided.

Thanks.

Is the error occuring only when coming out of hibernation or was that
just the occasion when it first occurred?

I do not recall the problem ever occurring when booting the computer from
a "shut-down" state.
It does happen virtually every time when I try to restore it from a
hibernated state.
It did not do so originally, but started about 2 weeks ago now.
My original post in this thread gives more details.

Can you copy the contents from the Info tab?

Part: 1 Drive "C" Cap 305242 MB usage 5.47% NTFS Bootable: Yes
All supported features are checked EXCEPT "Advanced Power Management".

What is the CPU

Belarc tells me:
2.53 gigahertz Intel Core2 Duo
64 kilobyte primary memory cache
3072 kilobyte secondary memory cache

and how much RAM does your computer have?

3.24 gig ( ithought I specified 4 gig) - Belarc says:

3318 Megabytes Installed Memory
Slot 'J1MY' has 2048 MB
Slot 'J2MY' is Empty
Slot 'J3MY' has 2048 MB
Slot 'J4MY' is Empty


Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

Total (changes constantly) 546512 - 547248
Limit 3231720
Peak 627196

I did a Western Digital Data LifeGuard diagnostics (my hard drive is a WDC
WD3200 AAKS).
It showed no problems.

Thanks, Gerry, for taking an interest!

Good night! (my bedtime in Ontario, Canada).

__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

Well, this is a bit anti-climatic, I think, but the problem is (partially) fixed.

The firm where I bought the computer felt there was possibly a problem with the hard drive.
They offered to replace it gladly if I would bring in the computer.
I wasn't keen on dropping it off, and having it sit on the shelf till they can "have a look at it",
perhaps a week or two later (you know - service departments are always too busy).
Also, I was not convinced there was any problem with the drive, since I did several surface scans,
and nothing showed up.
To make a long story short (if I can) I felt it was a BIOS problem. I started looking in that
direction.
What I found was this: In the BIOS, I can choose from two options:
1: Load Optimal Defaults, and
2. Load Custom Defaults.
When I loaded Optimal Defaults, the "A Disk Read Error Occurred" message appeared on wake-up from
hibernation.
When I loaded Custom Defaults, and then disabled "Boot from Network", the trouble did *not* happen.

Problem solved!!! ???????
Well, it seemed that way, until I allowed the computer to go into hibernation with a network drive
loaded.
Then, on resume, it tells me (surprise!): "A Disk Read Error Occurred. Press CTRL ALT DEL to
restart"

However, I don't use a network drive that often, so I think I'll rest my weary brains now.

Why did/does this happen only on wake-up from hibernation, and not on "normal" boot-up? Beats
me!!!

Anyway: That's all, folks! I think I learned something!
A sincere "thank you" to all who offered help and suggestions!

__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

johnn

Is the computer a Desktop or Laptop?

What are the Power Option settings -Start, Control Panel, Power Options?

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
johnn wrote:
Well, this is a bit anti-climatic, I think, but the problem is
(partially) fixed.

The firm where I bought the computer felt there was possibly a
problem with the hard drive.
They offered to replace it gladly if I would bring in the computer.
I wasn't keen on dropping it off, and having it sit on the shelf
till they can "have a look at it", perhaps a week or two later (you
know - service departments are always too busy).
Also, I was not convinced there was any problem with the drive, since
I did several surface scans, and nothing showed up.
To make a long story short (if I can) I felt it was a BIOS problem.
I started looking in that direction.
What I found was this: In the BIOS, I can choose from two options:
1: Load Optimal Defaults, and
2. Load Custom Defaults.
When I loaded Optimal Defaults, the "A Disk Read Error Occurred"
message appeared on wake-up from hibernation.
When I loaded Custom Defaults, and then disabled "Boot from Network",
the trouble did *not* happen.

Problem solved!!! ???????
Well, it seemed that way, until I allowed the computer to go into
hibernation with a network drive loaded.
Then, on resume, it tells me (surprise!): "A Disk Read Error
Occurred. Press CTRL ALT DEL to restart"

However, I don't use a network drive that often, so I think I'll rest
my weary brains now.

Why did/does this happen only on wake-up from hibernation, and not
on "normal" boot-up? Beats me!!!

Anyway: That's all, folks! I think I learned something!
A sincere "thank you" to all who offered help and suggestions!

__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

On Sat, 10 Jan 2009 16:33:29 -0000, "Gerry" wrote:

johnn

Is the computer a Desktop or Laptop?

What are the Power Option settings -Start, Control Panel, Power Options?

Most details about the computer, and things that were tried are in the original thread "A Disk Read
Error Occurred " which you participated in.
__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

johnn

In Outlook Express and in Google your last post is part of the original
thread.
http://snipurl.com/9r6yp [groups_google_com]

I have these questions before but your answer has not appeared. I have
just rechecked Google (31 posts) and cannot see your reply.

--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~


johnn wrote:
On Sat, 10 Jan 2009 16:33:29 -0000, "Gerry" wrote:

johnn

Is the computer a Desktop or Laptop?

What are the Power Option settings -Start, Control Panel, Power
Options?

Most details about the computer, and things that were tried are in
the original thread "A Disk Read Error Occurred " which you
participated in. __________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

On Sat, 10 Jan 2009 18:08:59 -0000, "Gerry" wrote:

johnn

In Outlook Express and in Google your last post is part of the original
thread.
http://snipurl.com/9r6yp [groups_google_com]

I have these questions before but your answer has not appeared. I have
just rechecked Google (31 posts) and cannot see your reply.

Sorry, Gerry:
The "original post" I referred to was entitled "A Disk Read Error Occurred".
There are 27 entries, four of them by yourself.
I probably should have called it the "original thread" rather 'original post". My error!

My computer is a desk-top, with more hard drive space than I'll ever need, and more RAM than is
recommended.

My power option settings (which I changed several times, just to try things) call for hibernation
mode after 15 minutes.

(BTW: I subscribe to a news reader (usenet server) Astraweb.com and use Free Agent to read and post
entries.)
__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God

On Sat, 10 Jan 2009 18:08:59 -0000, "Gerry" wrote:

johnn

In Outlook Express and in Google your last post is part of the original
thread.
http://snipurl.com/9r6yp [groups_google_com]

I have these questions before but your answer has not appeared. I have
just rechecked Google (31 posts) and cannot see your reply.

Sorry, Gerry:
The "original post" I referred to was entitled "A Disk Read Error Occurred".
There are 27 entries, four of them by yourself.
I probably should have called it the "original thread" rather 'original post". My error!

My computer is a desk-top, with more hard drive space than I'll ever need, and more RAM than is
recommended.

My power option settings (which I changed several times, just to try things) call for hibernation
mode after 15 minutes.

(BTW: I subscribe to a news reader (usenet server) Astraweb.com and use Free Agent to read and post
entries.)
__________________________________
johnn
__________________________________
"God is dead"
- Nietzsche (1844-1935)
"Nietzsche is dead"
- God