Fax Server Information Cannot be Retrieved

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office SP3)
run into a problem with my fax. Briefly, every time I now try to send a fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go on,
guys, but this is driving me insane!

Actually most of these problems are in the standalone environment. SP2 seems
to have demolished fax for many users. Microsoft is clueless. No one seems
to be able to come up with consistent steps to reproduce the problem, let
alone a solution.
Common sense would suggest that you make sure that SP2's firewall is off
when you try to send a fax. Make sure the Startup type for the fax service
is automatic and that the service is started before you try to send a fax.
Next, you should try to reconfigure your fax settings. Last, try removing
and reinstalling the fax module. Make sure you direct the installation
routine to the ServicePack/i386 folder.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office SP3)
run into a problem with my fax. Briefly, every time I now try to send a
fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go on,
guys, but this is driving me insane!

Dear Russ,

Blisteringly fast response: many thanks. I'll try what you suggest and come
back to you. Regards.

"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office SP3)
run into a problem with my fax. Briefly, every time I now try to send a fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go on,
guys, but this is driving me insane!

Please do.
The more information we can get on this the better. There has to be an
answer out there somewhere, and it looks like we're on our own to figure it
out.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Blisteringly fast response: many thanks. I'll try what you suggest and
come
back to you. Regards.

"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3)
run into a problem with my fax. Briefly, every time I now try to send a
fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing
SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go
on,
guys, but this is driving me insane!

Hi Russ,

Tried every single step you laid out in your response without any success
whatsoever. Tried it twice in case I'd not followed it exactly the 1st time.
No luck! Curiously, my directory ServicePackFiles/i386 is empty except for a
"Lang" subdirectory!!!

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Please do.
The more information we can get on this the better. There has to be an
answer out there somewhere, and it looks like we're on our own to figure it
out.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Blisteringly fast response: many thanks. I'll try what you suggest and
come
back to you. Regards.

"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3)
run into a problem with my fax. Briefly, every time I now try to send a
fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing
SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go
on,
guys, but this is driving me insane!

So did you do the reinstall or not?
What was the status of the Fax Service in Administrative Tools Services?
What is the status of the Fax Printer in the Fax Console?
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Tried every single step you laid out in your response without any success
whatsoever. Tried it twice in case I'd not followed it exactly the 1st
time.
No luck! Curiously, my directory ServicePackFiles/i386 is empty except for
a
"Lang" subdirectory!!!

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Please do.
The more information we can get on this the better. There has to be an
answer out there somewhere, and it looks like we're on our own to figure
it
out.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Blisteringly fast response: many thanks. I'll try what you suggest and
come
back to you. Regards.

"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3)
run into a problem with my fax. Briefly, every time I now try to send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot
of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a
network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send
and
receive faxes intermittently; but this worked fine prior to installing
SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go
on,
guys, but this is driving me insane!

Hi Russ,

Apologies for the delay in responding but work gets in the way of social
activity!

Did the reinstall: no luck; same problems.
Status In Admin ToolsSvs is "Started", "Automatic"
Fax Console: not sure where I get this status from but the fax is configured
correctly.

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

So did you do the reinstall or not?
What was the status of the Fax Service in Administrative Tools Services?
What is the status of the Fax Printer in the Fax Console?
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Hi Russ,

Tried every single step you laid out in your response without any success
whatsoever. Tried it twice in case I'd not followed it exactly the 1st
time.
No luck! Curiously, my directory ServicePackFiles/i386 is empty except for
a
"Lang" subdirectory!!!

Regards.
Phil

"Russ Valentine [MVP-Outlook]" wrote:

Please do.
The more information we can get on this the better. There has to be an
answer out there somewhere, and it looks like we're on our own to figure
it
out.
--
Russ Valentine
[MVP-Outlook]
"Phil7979" wrote in message
...
Dear Russ,

Blisteringly fast response: many thanks. I'll try what you suggest and
come
back to you. Regards.

"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3)
run into a problem with my fax. Briefly, every time I now try to send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot
of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a
network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send
and
receive faxes intermittently; but this worked fine prior to installing
SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go
on,
guys, but this is driving me insane!

Hello,

I am experiencing the same problem too. I bought my computer 2 months ago,
preloaded with Windows XP SP2. I do not have any Norton AV or any other AV
installed because I haven't got around to purchase one yet. I am using the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New Fax"
button, the fax wizard pops up. I press the "Next" button and the error
message pops up - "Fax server information cannot be retrieved. The fax
wizard will close now." I have check all the configurations for the fax
modem - Lucent Win Fax modem and it's working properly. I was not connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office SP3)
run into a problem with my fax. Briefly, every time I now try to send a fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go on,
guys, but this is driving me insane!

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information I posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer 2 months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or any other
AV
installed because I haven't got around to purchase one yet. I am using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New Fax"
button, the fax wizard pops up. I press the "Next" button and the error
message pops up - "Fax server information cannot be retrieved. The fax
wizard will close now." I have check all the configurations for the fax
modem - Lucent Win Fax modem and it's working properly. I was not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3)
run into a problem with my fax. Briefly, every time I now try to send a
fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing
SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go
on,
guys, but this is driving me insane!

Hello,

I tried turning off the Windows firewall and it is still giving me the same
error message. Also, I tried rebooting the system after turning off the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



"Russ Valentine [MVP-Outlook]" wrote:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information I posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer 2 months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or any other
AV
installed because I haven't got around to purchase one yet. I am using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New Fax"
button, the fax wizard pops up. I press the "Next" button and the error
message pops up - "Fax server information cannot be retrieved. The fax
wizard will close now." I have check all the configurations for the fax
modem - Lucent Win Fax modem and it's working properly. I was not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3)
run into a problem with my fax. Briefly, every time I now try to send a
fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing
SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go
on,
guys, but this is driving me insane!

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I tried turning off the Windows firewall and it is still giving me the
same
error message. Also, I tried rebooting the system after turning off the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



"Russ Valentine [MVP-Outlook]" wrote:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information I
posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer 2 months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or any
other
AV
installed because I haven't got around to purchase one yet. I am using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New Fax"
button, the fax wizard pops up. I press the "Next" button and the
error
message pops up - "Fax server information cannot be retrieved. The fax
wizard will close now." I have check all the configurations for the
fax
modem - Lucent Win Fax modem and it's working properly. I was not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3)
run into a problem with my fax. Briefly, every time I now try to send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot
of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a
network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send
and
receive faxes intermittently; but this worked fine prior to installing
SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go
on,
guys, but this is driving me insane!

Sorry for taking so long. I was away for the long weekend.

My computer does not have the file "filever.exe" to search for the file
versions.



"Russ Valentine [MVP-Outlook]" wrote:

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I tried turning off the Windows firewall and it is still giving me the
same
error message. Also, I tried rebooting the system after turning off the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



"Russ Valentine [MVP-Outlook]" wrote:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting information I
posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer 2 months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or any
other
AV
installed because I haven't got around to purchase one yet. I am using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the "New Fax"
button, the fax wizard pops up. I press the "Next" button and the
error
message pops up - "Fax server information cannot be retrieved. The fax
wizard will close now." I have check all the configurations for the
fax
modem - Lucent Win Fax modem and it's working properly. I was not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and MS Office
SP3)
run into a problem with my fax. Briefly, every time I now try to send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot
of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a
network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send
and
receive faxes intermittently; but this worked fine prior to installing
SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go
on,
guys, but this is driving me insane!

"Phil7979" wrote:
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office SP3)
run into a problem with my fax. Briefly, every time I now try to send a fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close."

I've been having this problem, too, almost every time I try to send a fax.
The only workaround I've found is to uninstall the Windows fax component,
re-boot, and re-install it. Goling through all that almost every time I want
to send a fax is a big pain to say the least, but at least it works.

Neil

same problem i am having. Hope there is a fix soon.
"Phil7979" wrote in message
...
Hi, I've recently (since installing Windows XP Pro SP2; and MS Office SP3)
run into a problem with my fax. Briefly, every time I now try to send a
fax
the wizard opens and I receive the error message: "Fax Server Information
Cannot be Retrieved. The Wizard will now close." I've done quite a lot of
research on the net re. this issue and can see that many people are
experiencing a similar problem; but these seem to be related to a network
environment: I'm running a single standalone PC. I've checked my fax
configuration: AOK but it has the Microsoft Shared Fax Driver and in
"Properties" it says that "Sharing is not available for this type of
printer." Q. Why would I want to share it on a standalone PC? I send and
receive faxes intermittently; but this worked fine prior to installing SP2
and SP3. I would appreciate some guidance how I can cure this problem,
please. Oh, tech' details a OS: Windows XP Professional Service Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem. Sorry to go on,
guys, but this is driving me insane!

FYI: I just bought a new computer with WinXP Pro SP2 on it, and I have
the same "Fax Server" error message. My previous computer had WinXP
Pro and I manually upgraded to SP2. Same (or nearly) same specs as
other people: single user, never had a fax server, Norton AV, etc.

Any response from Microsoft yet on this issue?



--
levseltzer
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