Fax Server Information Cannot be Retrieved

I'm sure there are other causes.
No one has produced steps to repro.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
I still don't think the AV and firewall are to blame. I bought my computer
new with only Windows XP Home Edition SP2 installed and no other software
(see previous postings). I tried turning off Windows XP firewall and it
still produced the same problem. I do not have an AV yet, but I should be
getting an AV software soon.



"Russ Valentine [MVP-Outlook]" wrote:

Excellent.
I've sent the information to Microsoft.
They tell me they're making progress but still don't have it solved.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Here's what I had found:

fxsapi 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 441.50 KB (452,096
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsapi.dll
fxsevent 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 54.00 KB (55,296
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxsevent.dll
fxsmon 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 23.00 KB (23,552
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsmon.dll
fxsroute 5.2.1776.0 31.00 KB (31,744 bytes) 22/03/2005 9:34 PM
Microsoft
Corporation c:\windows\system32\fxsroute.dll
fxsst 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 549.00 KB (562,176
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxsst.dll
fxssvc 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 261.50 KB (267,776
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxssvc.exe
fxst30 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 240.50 KB (246,272
bytes) 22/03/2005 9:34 PM Microsoft Corporation
c:\windows\system32\fxst30.dll
fxstiff 5.2.2600.2180 (xpsp_sp2_rtm.040803-2158) 388.00 KB (397,312
bytes) 22/03/2005 9:34 PM Microsoft
Corporation c:\windows\system32\fxstiff.dll


winfax.dll version 5.2.1776.0

all under c:\windows\system32\spool\drivers\w32x86\3
fxsapi.dll version 5.2.1776.1023
fxsdrv.dll version 0.3.1776.1023
fxsres.dll version 5.2.1776.1023
fxstiff.dll version 5.2.1776.1023
fxsui.dll verison 5.2.1776.1023
fxswzrd.dll version 5.2.1776.1023







"Russ Valentine [MVP-Outlook]" wrote:

Windows Support Tools can be installed from the Windows XP CD.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Sorry for taking so long. I was away for the long weekend.

My computer does not have the file "filever.exe" to search for the
file
versions.



"Russ Valentine [MVP-Outlook]" wrote:

Earlier in this thread. Are you using a news reader?
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I tried turning off the Windows firewall and it is still giving
me
the
same
error message. Also, I tried rebooting the system after turning
off
the
firewall, and i'm still getting the same error.

Where's your troubleshooting info that you have posted?



"Russ Valentine [MVP-Outlook]" wrote:

See if turning off the Firewall temporarily changes anything.
If not, then you'll need to obtain the troubleshooting
information
I
posted.
--
Russ Valentine
[MVP-Outlook]
"lee_ad" wrote in message
...
Hello,

I am experiencing the same problem too. I bought my computer
2
months
ago,
preloaded with Windows XP SP2. I do not have any Norton AV or
any
other
AV
installed because I haven't got around to purchase one yet. I
am
using
the
firewall that is included with Windows.

I am trying to send a fax from the fax console. I press the
"New
Fax"
button, the fax wizard pops up. I press the "Next" button and
the
error
message pops up - "Fax server information cannot be retrieved.
The
fax
wizard will close now." I have check all the configurations
for
the
fax
modem - Lucent Win Fax modem and it's working properly. I was
not
connected
to the internet while using the fax feature.
Fax printer status is local and online.

I'm running a P4 3GHz, with Windows XP Home edition.




"Phil7979" wrote:

Hi, I've recently (since installing Windows XP Pro SP2; and
MS
Office
SP3)
run into a problem with my fax. Briefly, every time I now try
to
send
a
fax
the wizard opens and I receive the error message: "Fax Server
Information
Cannot be Retrieved. The Wizard will now close." I've done
quite
a
lot
of
research on the net re. this issue and can see that many
people
are
experiencing a similar problem; but these seem to be related
to
a
network
environment: I'm running a single standalone PC. I've checked
my
fax
configuration: AOK but it has the Microsoft Shared Fax Driver
and
in
"Properties" it says that "Sharing is not available for this
type
of
printer." Q. Why would I want to share it on a standalone PC?
I
send
and
receive faxes intermittently; but this worked fine prior to
installing
SP2
and SP3. I would appreciate some guidance how I can cure this
problem,
please. Oh, tech' details a OS: Windows XP Professional
Service
Pack 2
(build 2600); 2000 megahertz AMD Pentium 4; 1024 Megabytes
Installed
Memory;
Microsoft Shared Fax Driver on SHRFAX; CNXT V9x PCI Modem.
Sorry
to
go
on,
guys, but this is driving me insane!