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#1
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customer fell for tech support call
Hi All,
I had a customer call and told us that she had taken a phone call from someone that said they were from tech support and needed to check their computer out. She fell for it as she had been dealing with some other tech support and got the fraudsters mixed up with them. She let them log in and poke around. She wised up when they wanted to charge he credit card $200.00 to fix her computer. I will run a full, deep virus scan on her to make sure she is okay. Plus look around myself. Do you guys know if this scheme is just to steel your credit card or do they also drop some crap on your computer? Many thanks, -T |
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#2
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customer fell for tech support call
On Tue, 29 Jan 2013 22:02:54 -0800, Todd wrote:
Hi All, I had a customer call and told us that she had taken a phone call from someone that said they were from tech support and needed to check their computer out. She fell for it as she had been dealing with some other tech support and got the fraudsters mixed up with them. She let them log in and poke around. She wised up when they wanted to charge he credit card $200.00 to fix her computer. I will run a full, deep virus scan on her to make sure she is okay. Plus look around myself. Do you guys know if this scheme is just to steel your credit card or do they also drop some crap on your computer? It can be either or both. Not all scammers who do this are the same. I recommend that you do *not* rely on "a full, deep virus scan." Besides their getting money from you for doing nothing of any value, if she let them into her computer, who knows what damage they did there or what confidential information they stole. So since she did, I highly recommend that she (or you) do both of the following immediately: 1. Do a clean reinstallation of Windows. 2. Change all of her passwords, especially any for banks or other financial sites. |
#3
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customer fell for tech support call
On Wed, 30 Jan 2013 09:05:15 -0700, "Ken Blake, MVP"
wrote in article ... On Tue, 29 Jan 2013 22:02:54 -0800, Todd wrote: Hi All, I had a customer call and told us that she had taken a phone call from someone that said they were from tech support and needed to check their computer out. She fell for it as she had been dealing with some other tech support and got the fraudsters mixed up with them. She let them log in and poke around. She wised up when they wanted to charge he credit card $200.00 to fix her computer. I will run a full, deep virus scan on her to make sure she is okay. Plus look around myself. Do you guys know if this scheme is just to steel your credit card or do they also drop some crap on your computer? It can be either or both. Not all scammers who do this are the same. I recommend that you do *not* rely on "a full, deep virus scan." Besides their getting money from you for doing nothing of any value, if she let them into her computer, who knows what damage they did there or what confidential information they stole. So since she did, I highly recommend that she (or you) do both of the following immediately: 1. Do a clean reinstallation of Windows. 2. Change all of her passwords, especially any for banks or other financial sites. +1 And while she is at it, notify the banks and credit card companies and put a fraud alert on any of her accounts she used or accessed with that computer. -- Zaphod Arthur: All my life I've had this strange feeling that there's something big and sinister going on in the world. Slartibartfast: No, that's perfectly normal paranoia. Everyone in the universe gets that. |
#4
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customer fell for tech support call
On 30/01/2013 1:02 AM, Todd wrote:
Hi All, I had a customer call and told us that she had taken a phone call from someone that said they were from tech support and needed to check their computer out. She fell for it as she had been dealing with some other tech support and got the fraudsters mixed up with them. She let them log in and poke around. She wised up when they wanted to charge he credit card $200.00 to fix her computer. Terrible timing coincidence. You're dealing with real tech support, when fake tech support calls confusing the hell out of you. I don't blame your client for falling for it. I will run a full, deep virus scan on her to make sure she is okay. Plus look around myself. Do you guys know if this scheme is just to steel your credit card or do they also drop some crap on your computer? They often do install malware, but I think that usually happens after they get your credit card info. But you should ask your client whether they asked her to allow permission to do anything on her computer. Yousuf Khan |
#5
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customer fell for tech support call
From: "Yousuf Khan"
On 30/01/2013 1:02 AM, Todd wrote: Hi All, I had a customer call and told us that she had taken a phone call from someone that said they were from tech support and needed to check their computer out. She fell for it as she had been dealing with some other tech support and got the fraudsters mixed up with them. She let them log in and poke around. She wised up when they wanted to charge he credit card $200.00 to fix her computer. Terrible timing coincidence. You're dealing with real tech support, when fake tech support calls confusing the hell out of you. I don't blame your client for falling for it. She "should" have requested more information to qualify and vet the caller. Therefore, she does have blame. People must use Critical Thought to thwart Social Engineering which is the human exploit. -- Dave Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk http://www.pctipp.ch/downloads/dl/35905.asp |
#6
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customer fell for tech support call
On 01/30/2013 10:45 AM, David H. Lipman wrote:
From: "Yousuf Khan" On 30/01/2013 1:02 AM, Todd wrote: Hi All, I had a customer call and told us that she had taken a phone call from someone that said they were from tech support and needed to check their computer out. She fell for it as she had been dealing with some other tech support and got the fraudsters mixed up with them. She let them log in and poke around. She wised up when they wanted to charge he credit card $200.00 to fix her computer. Terrible timing coincidence. You're dealing with real tech support, when fake tech support calls confusing the hell out of you. I don't blame your client for falling for it. She "should" have requested more information to qualify and vet the caller. Therefore, she does have blame. People must use Critical Thought to thwart Social Engineering which is the human exploit. True. But, remember you would not have much of a career as a criminal if you did not have an honest face. (It is a play on words.) And, I have given up telling people they should use Linux, preferably off a live CD, to do on line banking. It is so foolish to use Windows for private stuff. Yet try and stop folks. (I do no on line banking. Perplexes my bank, but they live with it.) |
#7
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customer fell for tech support call
In message , glee
writes: [] Have them report the call he https://isc.sans.edu/reportfakecall.html Is that only for US citizens? -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf A bird in the hand makes it hard to blow your nose. |
#8
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customer fell for tech support call
"Todd" wrote in message
... I had a customer call and told us that she had taken a phone call from someone that said they were from tech support and needed to check their computer out. She fell for it as she had been dealing with some other tech support and got the fraudsters mixed up with them. She let them log in and poke around. She wised up when they wanted to charge he credit card $200.00 to fix her computer. . . . Do you guys know if this scheme is just to steel your credit card or do they also drop some crap on your computer? Fake calls like this began at least three years ago. So IT professionals should know by now this common scam merely exploits one of the cosmetic ornaments of WinXP and later MS operating systems. /Administrative Tools / Event Viewer / points to logs of malfunctions during normal operation. Those classified "Error" are ornamented with a scarlet blob with superimposed white X, and "Warning" with the familiar yellow triangle with black ! Naive (normal) users do not know that all Windows PC frequently log errors like this without functionality ever being impaired. When they.see for the first time the long series of these alarming red and yellow markers, users may be easily persuaded they need to pay an expert to "fix their computer." Most fake callers use this alarm to sell AV software or bogus services. (They may or may not also harvest credit card information for resale to professional thieves.) The initial warning signal is that the caller purports to represent either Microsoft Corp. or the employer's IT department. This is easily verified, and nearly always turns out to be a lie. -- Don Phillipson Carlsbad Springs (Ottawa, Canada) |
#9
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customer fell for tech support call
"J. P. Gilliver (John)" wrote in message ... In message , glee writes: [] Have them report the call he https://isc.sans.edu/reportfakecall.html Is that only for US citizens? I doubt it. There is nothing I've found on their site that indicates any of their work is limited to the US. They monitor global security issues. -- Glen Ventura MS MVP Oct. 2002 - Sept. 2009 CompTIA A+ |
#10
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customer fell for tech support call
In message , glee
writes: "J. P. Gilliver (John)" wrote in message ... In message , glee writes: [] Have them report the call he https://isc.sans.edu/reportfakecall.html Is that only for US citizens? I doubt it. There is nothing I've found on their site that indicates any of their work is limited to the US. They monitor global security issues. Thanks. -- J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf All I ask is to _prove_ that money can't make me happy. |
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