|
| If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|||||||
|
|
Thread Tools | Display Modes |
|
#1
April 21st 04, 02:54 PM
|
|||
|
|||
OE causes Messenger to drop out???
Trying to communicate with my parents and have a few
issues. Initially could not get video calls to work. That proved (I think) to be solved by reducing the firewall setting on one end (using Trend PC-cillin) to "medium". However the following 2 problems still remain. Both appear linked to using OE and Messenger at the same time. 1: Remote assistance - they request help from me - works very well, except if OE is started on the remote computer is kills the RA session dead - not necessarily straight away - perhaps when OE syncs???? 2: Video calling now works, except if OE used at the same time the video call is dropped. I am using Norton Firewall, they are using PC-cillin. Any ideas - It would be really good to be able to remotely use OE via a RAssitance session ... 
|
| Ads |
|
#2
April 21st 04, 10:07 PM
|
|||
|
|||
|
OE causes Messenger to drop out???
Greetings Kev,
What version of Messenger are you using? Outlook Express will automatically start Windows Messenger, may be assisting in this problem somewhat. You can stop all integration between Outlook Express and Messenger on their PC by closing Outlook Express if it's not already closed, then downloading and running the following .reg file: http://messenger.jonathankay.com/dow...ssenger_oe.reg ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Kev Black" wrote in message ... Trying to communicate with my parents and have a few issues. Initially could not get video calls to work. That proved (I think) to be solved by reducing the firewall setting on one end (using Trend PC-cillin) to "medium". However the following 2 problems still remain. Both appear linked to using OE and Messenger at the same time. 1: Remote assistance - they request help from me - works very well, except if OE is started on the remote computer is kills the RA session dead - not necessarily straight away - perhaps when OE syncs???? 2: Video calling now works, except if OE used at the same time the video call is dropped. I am using Norton Firewall, they are using PC-cillin. Any ideas - It would be really good to be able to remotely use OE via a RAssitance session ...
|
|
#3
April 21st 04, 10:10 PM
|
|||
|
|||
|
OE causes Messenger to drop out???
Greetings Kev,
What version of Messenger are you using? Outlook Express will automatically start Windows Messenger, may be assisting in this problem somewhat. You can stop all integration between Outlook Express and Messenger on their PC by closing Outlook Express if it's not already closed, then downloading and running the following .reg file: http://messenger.jonathankay.com/dow...ssenger_oe.reg ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Kev Black" wrote in message ... Trying to communicate with my parents and have a few issues. Initially could not get video calls to work. That proved (I think) to be solved by reducing the firewall setting on one end (using Trend PC-cillin) to "medium". However the following 2 problems still remain. Both appear linked to using OE and Messenger at the same time. 1: Remote assistance - they request help from me - works very well, except if OE is started on the remote computer is kills the RA session dead - not necessarily straight away - perhaps when OE syncs???? 2: Video calling now works, except if OE used at the same time the video call is dropped. I am using Norton Firewall, they are using PC-cillin. Any ideas - It would be really good to be able to remotely use OE via a RAssitance session ...
|
|
#4
April 22nd 04, 02:26 PM
|
|||
|
|||
|
OE causes Messenger to drop out???
Thanks for the hint, so it may be that when they start OE at the remote end, OE starts messenger, which might reset and/or drop some connections (video or RA) By implication it is worth seeing if they start OE before we get involved in messenger sessions whether that avoids the problem... I'm using 4.7.2009, will check the other machine to confirm it is not different. -----Original Message----- Greetings Kev, What version of Messenger are you using? Outlook Express will automatically start Windows Messenger, may be assisting in this problem somewhat. You can stop all integration between Outlook Express and Messenger on their PC by closing Outlook Express if it's not already closed, then downloading and running the following .reg file: http://messenger.jonathankay.com/dow...stopmessenger_ oe.reg ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Kev Black" wrote in message ... Trying to communicate with my parents and have a few issues. Initially could not get video calls to work. That proved (I think) to be solved by reducing the firewall setting on one end (using Trend PC-cillin) to "medium". However the following 2 problems still remain. Both appear linked to using OE and Messenger at the same time. 1: Remote assistance - they request help from me - works very well, except if OE is started on the remote computer is kills the RA session dead - not necessarily straight away - perhaps when OE syncs???? 2: Video calling now works, except if OE used at the same time the video call is dropped. I am using Norton Firewall, they are using PC-cillin. Any ideas - It would be really good to be able to remotely use OE via a RAssitance session ... .
|
|
#5
April 22nd 04, 02:28 PM
|
|||
|
|||
|
OE causes Messenger to drop out???
Thanks for the hint, so it may be that when they start OE at the remote end, OE starts messenger, which might reset and/or drop some connections (video or RA) By implication it is worth seeing if they start OE before we get involved in messenger sessions whether that avoids the problem... I'm using 4.7.2009, will check the other machine to confirm it is not different. -----Original Message----- Greetings Kev, What version of Messenger are you using? Outlook Express will automatically start Windows Messenger, may be assisting in this problem somewhat. You can stop all integration between Outlook Express and Messenger on their PC by closing Outlook Express if it's not already closed, then downloading and running the following .reg file: http://messenger.jonathankay.com/dow...stopmessenger_ oe.reg ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Kev Black" wrote in message ... Trying to communicate with my parents and have a few issues. Initially could not get video calls to work. That proved (I think) to be solved by reducing the firewall setting on one end (using Trend PC-cillin) to "medium". However the following 2 problems still remain. Both appear linked to using OE and Messenger at the same time. 1: Remote assistance - they request help from me - works very well, except if OE is started on the remote computer is kills the RA session dead - not necessarily straight away - perhaps when OE syncs???? 2: Video calling now works, except if OE used at the same time the video call is dropped. I am using Norton Firewall, they are using PC-cillin. Any ideas - It would be really good to be able to remotely use OE via a RAssitance session ... .
|
|
#6
April 22nd 04, 02:39 PM
|
|||
|
|||
|
OE causes Messenger to drop out???
Thanks for the hint, so it may be that when they start OE at the remote end, OE starts messenger, which might reset and/or drop some connections (video or RA) By implication it is worth seeing if they start OE before we get involved in messenger sessions whether that avoids the problem... I'm using 4.7.2009, will check the other machine to confirm it is not different. -----Original Message----- Greetings Kev, What version of Messenger are you using? Outlook Express will automatically start Windows Messenger, may be assisting in this problem somewhat. You can stop all integration between Outlook Express and Messenger on their PC by closing Outlook Express if it's not already closed, then downloading and running the following .reg file: http://messenger.jonathankay.com/dow...stopmessenger_ oe.reg ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Kev Black" wrote in message ... Trying to communicate with my parents and have a few issues. Initially could not get video calls to work. That proved (I think) to be solved by reducing the firewall setting on one end (using Trend PC-cillin) to "medium". However the following 2 problems still remain. Both appear linked to using OE and Messenger at the same time. 1: Remote assistance - they request help from me - works very well, except if OE is started on the remote computer is kills the RA session dead - not necessarily straight away - perhaps when OE syncs???? 2: Video calling now works, except if OE used at the same time the video call is dropped. I am using Norton Firewall, they are using PC-cillin. Any ideas - It would be really good to be able to remotely use OE via a RAssitance session ... .
|
|
#7
April 22nd 04, 02:39 PM
|
|||
|
|||
|
OE causes Messenger to drop out???
Thanks for the hint, so it may be that when they start OE at the remote end, OE starts messenger, which might reset and/or drop some connections (video or RA) By implication it is worth seeing if they start OE before we get involved in messenger sessions whether that avoids the problem... I'm using 4.7.2009, will check the other machine to confirm it is not different. -----Original Message----- Greetings Kev, What version of Messenger are you using? Outlook Express will automatically start Windows Messenger, may be assisting in this problem somewhat. You can stop all integration between Outlook Express and Messenger on their PC by closing Outlook Express if it's not already closed, then downloading and running the following .reg file: http://messenger.jonathankay.com/dow...stopmessenger_ oe.reg ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Kev Black" wrote in message ... Trying to communicate with my parents and have a few issues. Initially could not get video calls to work. That proved (I think) to be solved by reducing the firewall setting on one end (using Trend PC-cillin) to "medium". However the following 2 problems still remain. Both appear linked to using OE and Messenger at the same time. 1: Remote assistance - they request help from me - works very well, except if OE is started on the remote computer is kills the RA session dead - not necessarily straight away - perhaps when OE syncs???? 2: Video calling now works, except if OE used at the same time the video call is dropped. I am using Norton Firewall, they are using PC-cillin. Any ideas - It would be really good to be able to remotely use OE via a RAssitance session ... .
|
|
#8
April 22nd 04, 02:40 PM
|
|||
|
|||
|
OE causes Messenger to drop out???
Thanks for the hint, so it may be that when they start OE at the remote end, OE starts messenger, which might reset and/or drop some connections (video or RA) By implication it is worth seeing if they start OE before we get involved in messenger sessions whether that avoids the problem... I'm using 4.7.2009, will check the other machine to confirm it is not different. -----Original Message----- Greetings Kev, What version of Messenger are you using? Outlook Express will automatically start Windows Messenger, may be assisting in this problem somewhat. You can stop all integration between Outlook Express and Messenger on their PC by closing Outlook Express if it's not already closed, then downloading and running the following .reg file: http://messenger.jonathankay.com/dow...stopmessenger_ oe.reg ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Kev Black" wrote in message ... Trying to communicate with my parents and have a few issues. Initially could not get video calls to work. That proved (I think) to be solved by reducing the firewall setting on one end (using Trend PC-cillin) to "medium". However the following 2 problems still remain. Both appear linked to using OE and Messenger at the same time. 1: Remote assistance - they request help from me - works very well, except if OE is started on the remote computer is kills the RA session dead - not necessarily straight away - perhaps when OE syncs???? 2: Video calling now works, except if OE used at the same time the video call is dropped. I am using Norton Firewall, they are using PC-cillin. Any ideas - It would be really good to be able to remotely use OE via a RAssitance session ... .
|
|
#9
April 22nd 04, 02:40 PM
|
|||
|
|||
|
OE causes Messenger to drop out???
Thanks for the hint, so it may be that when they start OE at the remote end, OE starts messenger, which might reset and/or drop some connections (video or RA) By implication it is worth seeing if they start OE before we get involved in messenger sessions whether that avoids the problem... I'm using 4.7.2009, will check the other machine to confirm it is not different. -----Original Message----- Greetings Kev, What version of Messenger are you using? Outlook Express will automatically start Windows Messenger, may be assisting in this problem somewhat. You can stop all integration between Outlook Express and Messenger on their PC by closing Outlook Express if it's not already closed, then downloading and running the following .reg file: http://messenger.jonathankay.com/dow...stopmessenger_ oe.reg ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Kev Black" wrote in message ... Trying to communicate with my parents and have a few issues. Initially could not get video calls to work. That proved (I think) to be solved by reducing the firewall setting on one end (using Trend PC-cillin) to "medium". However the following 2 problems still remain. Both appear linked to using OE and Messenger at the same time. 1: Remote assistance - they request help from me - works very well, except if OE is started on the remote computer is kills the RA session dead - not necessarily straight away - perhaps when OE syncs???? 2: Video calling now works, except if OE used at the same time the video call is dropped. I am using Norton Firewall, they are using PC-cillin. Any ideas - It would be really good to be able to remotely use OE via a RAssitance session ... .
|
|
#10
April 22nd 04, 03:23 PM
|
|||
|
|||
|
OE causes Messenger to drop out???
Greetings Kev,
What version of Messenger are you using? Outlook Express will automatically start Windows Messenger, may be assisting in this problem somewhat. You can stop all integration between Outlook Express and Messenger on their PC by closing Outlook Express if it's not already closed, then downloading and running the following .reg file: http://messenger.jonathankay.com/dow...ssenger_oe.reg ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Kev Black" wrote in message ... Trying to communicate with my parents and have a few issues. Initially could not get video calls to work. That proved (I think) to be solved by reducing the firewall setting on one end (using Trend PC-cillin) to "medium". However the following 2 problems still remain. Both appear linked to using OE and Messenger at the same time. 1: Remote assistance - they request help from me - works very well, except if OE is started on the remote computer is kills the RA session dead - not necessarily straight away - perhaps when OE syncs???? 2: Video calling now works, except if OE used at the same time the video call is dropped. I am using Norton Firewall, they are using PC-cillin. Any ideas - It would be really good to be able to remotely use OE via a RAssitance session ...
|
|
#11
April 22nd 04, 03:41 PM
|
|||
|
|||
|
OE causes Messenger to drop out???
Thanks for the hint, so it may be that when they start OE at the remote end, OE starts messenger, which might reset and/or drop some connections (video or RA) By implication it is worth seeing if they start OE before we get involved in messenger sessions whether that avoids the problem... I'm using 4.7.2009, will check the other machine to confirm it is not different. -----Original Message----- Greetings Kev, What version of Messenger are you using? Outlook Express will automatically start Windows Messenger, may be assisting in this problem somewhat. You can stop all integration between Outlook Express and Messenger on their PC by closing Outlook Express if it's not already closed, then downloading and running the following .reg file: http://messenger.jonathankay.com/dow...stopmessenger_ oe.reg ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Kev Black" wrote in message ... Trying to communicate with my parents and have a few issues. Initially could not get video calls to work. That proved (I think) to be solved by reducing the firewall setting on one end (using Trend PC-cillin) to "medium". However the following 2 problems still remain. Both appear linked to using OE and Messenger at the same time. 1: Remote assistance - they request help from me - works very well, except if OE is started on the remote computer is kills the RA session dead - not necessarily straight away - perhaps when OE syncs???? 2: Video calling now works, except if OE used at the same time the video call is dropped. I am using Norton Firewall, they are using PC-cillin. Any ideas - It would be really good to be able to remotely use OE via a RAssitance session ... .
|
|
#12
April 22nd 04, 06:09 PM
|
|||
|
|||
|
OE causes Messenger to drop out???
Thanks for the hint, so it may be that when they start OE at the remote end, OE starts messenger, which might reset and/or drop some connections (video or RA) By implication it is worth seeing if they start OE before we get involved in messenger sessions whether that avoids the problem... I'm using 4.7.2009, will check the other machine to confirm it is not different. -----Original Message----- Greetings Kev, What version of Messenger are you using? Outlook Express will automatically start Windows Messenger, may be assisting in this problem somewhat. You can stop all integration between Outlook Express and Messenger on their PC by closing Outlook Express if it's not already closed, then downloading and running the following .reg file: http://messenger.jonathankay.com/dow...stopmessenger_ oe.reg ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Kev Black" wrote in message ... Trying to communicate with my parents and have a few issues. Initially could not get video calls to work. That proved (I think) to be solved by reducing the firewall setting on one end (using Trend PC-cillin) to "medium". However the following 2 problems still remain. Both appear linked to using OE and Messenger at the same time. 1: Remote assistance - they request help from me - works very well, except if OE is started on the remote computer is kills the RA session dead - not necessarily straight away - perhaps when OE syncs???? 2: Video calling now works, except if OE used at the same time the video call is dropped. I am using Norton Firewall, they are using PC-cillin. Any ideas - It would be really good to be able to remotely use OE via a RAssitance session ... .
|
| Thread Tools | |
| Display Modes | |
|
|
Linear Mode
