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Windows Messenger 5/Remote Assistance
I combed through the newsgroups and couldn't find
anything specifc, so I am hoping someone can help answer my question: We are rolling out Windows Messenger v5 to all users so that we can use Exchange IM, in addition to Passport. I don't see an option to Offer/Request Remote Assistance in this version of Windows Messenger. I'm assumming it was removed, although I don't understand why they would. Anyone know for certain? Charles Latham Systems Administrator TNS Prognostics |
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Windows Messenger 5/Remote Assistance
Greetings Charles,
Remote Assistance is in Windows Messenger 5 however, it's only available for Windows XP users -- as such, if you're deploying Windows Messenger on Windows 2000, the option won't be there. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Charles Latham" wrote in message ... I combed through the newsgroups and couldn't find anything specifc, so I am hoping someone can help answer my question: We are rolling out Windows Messenger v5 to all users so that we can use Exchange IM, in addition to Passport. I don't see an option to Offer/Request Remote Assistance in this version of Windows Messenger. I'm assumming it was removed, although I don't understand why they would. Anyone know for certain? Charles Latham Systems Administrator TNS Prognostics |
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Windows Messenger 5/Remote Assistance
Jonathan,
Thanks for the quick reply. That's what is most confusing- we're all on Windows XP. We're using Windows Messenger 5.0.0468. I searched through Group Policy and Local Policy looking for a setting that might disable this feature, but cannot find anything. In fact, our domain GPO doesn't even offer any messenger settings. Remote Desktop/Remote Assistance is enabled on the computers I'm using. I also tried not signing into Exchange and just using my Passport account, thinking perhaps the feature is disabled when used in conjunction with Exchange, but it did not make a difference. Any other ideas would be greatly appreciated. One of the reasons I was looking forward to Windows XP was it's built-in Messenger, and Remote Assistance feature (makes life in IT so much simpler). Thanks. Charles Latham Systems Administrator TNS Prognostics -----Original Message----- Greetings Charles, Remote Assistance is in Windows Messenger 5 however, it's only available for Windows XP users -- as such, if you're deploying Windows Messenger on Windows 2000, the option won't be there. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Charles Latham" wrote in message ... I combed through the newsgroups and couldn't find anything specifc, so I am hoping someone can help answer my question: We are rolling out Windows Messenger v5 to all users so that we can use Exchange IM, in addition to Passport. I don't see an option to Offer/Request Remote Assistance in this version of Windows Messenger. I'm assumming it was removed, although I don't understand why they would. Anyone know for certain? Charles Latham Systems Administrator TNS Prognostics . |
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