Microsoft wireless mouse scrolling problem

I recently installed a wireless mouse and the vertical scrolling does not
work. Everything else does, even the horizontal scrolling. I have had support
suggest many things and it still does not work. When I install it on a
different machine, same OS, it works. I have tried the following suggestions
from support:
- update the drivers
- downloading and clean install the drivers
- reinstalling the USB ports by uninstalling them in the Device Manager and
rebooting
- using the PS\2 connection

Any suggestions?

Thank you.